ecodek Reviews

Name: ecodek
Address: 13 Abenbury WayWrexham Industrial Estate, Wrexham
Rating: 4.51

4.5 Rating 67 Reviews

91 %

of reviewers recommend ecodek

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4.5

Based on 67 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

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Phone:

01978667840

Email:

felicity.hodgkinson@ecodek.co.uk

Location:

13 Abenbury WayWrexham Industrial Estate
Wrexham
LL13 9UZ

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ecodek 5 star review on 11th January 2017

Graham

ecodek 4 star review on 11th January 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from the 1st e mail sent to having it delivered and excellent product”

Helpful Report

Posted 7 years ago

“From starting the order to receiving the goods I couldn't fault the service. The staff I spoke to were very knowledgeable and friendly. It was a pleasure dealing with your company.”

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Posted 7 years ago

“Despite serious manufacturing difficulties they worked really hard to get my decking to me in time for the contractors. The product I cannot fault.”

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Posted 7 years ago

“Very satisfied with the Ecodek decking I received. Hopefully I will now have many years of relatively maintenance free use! A small point the stainless steel decking screws provided are very difficult indeed to remove (I would almost say impossible even!), should the need arise (which it did in a small area) and using the correct tool of course! The "reverse" thread which tightens everything(?) seems to be the issue. Whilst wooden decking can be construed as "disposable;" I should be extremely upset if I ever had to take the same approach with the much more expensive Ecodek. This is especially the case should I just need to replace a single whole length of planking, because replacement would be extremely costly if one includes carriage charges fro a single plank, which I experienced!”

Helpful Report

Posted 8 years ago

“The Ecodeck product is workable just like a timber deck product, as a solid you can cut it and modify it just like timber. This is a big advantage over products which are hollow, in the case of making steps and needing to rip along the board length and still have a good edge to the front for the overhang , I dont think hollow products could be used, especially if they have grooves in the edges for hidden fixings. The Ecodeck lengths were virtually straight bit also easily pulled into place. Using a pair of Wolf deck clamps and various spacing blocks helped greatly as I worked alone mostly. I managed to order enough to mean not having to order any extra, which could be important for colour matching. All in all it was easy to work with from an amateur point of view.”

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Posted 8 years ago

“Excellent quality product, helpful staff at the factory. Product looks good and is wearing well”

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Posted 8 years ago

“This is a great product and the only one where I could specify the length of boards that I wanted to order. I have a small area of decking that is slightly longer than standard board lengths and this has given the the perfect finish and look without any awkward joins. A great contemporary grey to complement my paving and wall edging, it has transformed my garden. The Ecodek screws and countersunk bit are a must and help to give that final finish. Not cheap but worth every penny - love it!”

Helpful Report

Posted 8 years ago

“Excellent service, ecodek timber delivered to my door, all cut to the correct length. Using the colour matched screws and countersinking drill bit the deck was simple to install ( even for me as a complete novice). It looks great, feels nice to walk on (warm on a sunny day) and fingers crossed will last and last !!! Stu Wise”

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Posted 8 years ago

“Great product, easily installed, looks lovely.”

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Posted 8 years ago

“I'm a big Ecodek fan, having now completed my third project (garden decking plus two roof terraces). It's almost a fit-and-forget system, plus it looks great and is non-slip in the wet.”

Helpful Report

Posted 8 years ago

“I allowed a reasonable budget for decking around 30 square metres of my small garden, as I knew I wanted a composite product that would last many years and be maintenance-free. When I began researching, I was shocked to find out how much some companies were charging just for supplying (let alone installing) their product. Ecodek were so far ahead on price, I was concerned that their product would fall short. This would be especially worrying as I had chosen to design and install the decking myself. Although I am fairly competent at DIY, this was something I had not done before. When I received the Ecodek samples I was reassured by the quality, but I was especially impressed with the service I received on telephone and email (from Julie), who took great care in discussing my order (and silly questions) with me. The only hiccup was when I received a telephone call from the man responsible for delivery (his name escapes me) who became quite argumentative about the price I had paid for delivery, which he claimed was inadequate for the order (despite me having agreed the order with the sales staff). Very strange - I put it down to him having an off day. The bottom line was I received the order on the right day and it was all there! The quality of the Ecodek product is superb. One piece of advice - get some friends to help you move the stuff - it's pretty heavy. I'm fairly fit, but unloading 75 boards from the lorry with only the driver was a stretch. I elected to build my deck frame from their 'Supastiff support beams': it seems to me that this is the bit that sits next to the damp ground. This was a good idea because it's sturdy stuff, but I'm glad I had all the right gear... a chop-saw was vital, but also a circular saw, a decent jigsaw, and a 'multicutter' was handy to get around difficult bits. When it comes to the construction, ideally you need three cordless devices: a drill for the pilot holes; another drill for the countersinking and a powerful screwdriver. Plus spare batteries for each! Ecodek provide an info sheet; as long as you follow this, plan thoroughly and allow enough time, the process is pretty straightforward - plus the internet has tons of videos on it! It took me a couple of weeks to complete an area around 7m x 4m, including a couple of steps and a bridge over a water feature. I would sincerely recommend this company and their product. I don't normally bother completing reviews, but I really am so pleased with the end result - it's exactly how I wanted my decking to look. It's been finished less than a year, so too early to comment on how the decking is weathering, but I've been out on it in all conditions and it's great: not slippery, easy to clean, very stable, and looks fantastic in the light brown that I chose (it does get hot in full sun!) Thank you, Ecodek.”

Helpful Report

Posted 8 years ago

“Fabulous product - looks amazing, no more slippery deck when wet, easy to clean. Recommend getting the special drill bit - think it would have been very hard work to screw down without it. Absolutely love it. Old wooden deck needed to be replaced and I opted for this as its low maintenance and slip resistant - I'm on crutches and have no problems at all anymore. Its complimented by everyone who has seen it and I recommend it to anyone thinking of having a deck. Good range of colours too.”

Helpful Report

Posted 8 years ago

“Top rate service from Ecodek, very helpful staff, examples sent arrived quickly and helped making our decision about the final colour of the deck boards, recommend asking for the sample pack. Delivery driver assisted with unloading the boards and was very polite. Laying the decking is the same as laying wood decking, the boards are solid not honeycomb so will not split in the frost or snow and the colour has not faded over the winter. The anti slip design is excellent I have to walk across the decking to the garage and not once have I slipped while its been wet unlike wooden decking. I very highly recommend composite decking and very highly recommend Ecodek for their top quality product and top rate service.”

Helpful Report

Posted 8 years ago

“As I relied on my joiner to do the job he said the material was great to work with and without any doubt his skills provided a superb finished deck.”

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Posted 8 years ago

“GREAT STUFF - GLAD I SPENT THE EXTRA MONEY ON IT. WOULD PURCHASE AGAIN!”

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Posted 8 years ago

“Great product, easy to self install. The cost was approximately 40% more than the wooden equivalent but life expectancy, no rotting, no treatment, no painting EVER makes this product real value for money. I'm very happy to recommend Ecodek. Everything they said was true, even the 'available for delivery' date they quoted was met. One happy customer Steve - Sunny Rhyl.”

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Posted 8 years ago

“Decking looks good, holds it colour and finish well and is environmentally friendly. Cuts like hard wood - love it”

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Posted 8 years ago

“I am very pleased with the ecodek. It has stood up to its first winter in a very exposed position in Scotland extremely well.”

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Posted 8 years ago

“I found the service, products, delivery od EcoDek very good. As a DIYer this is the first deck I've built and I found the EcoDek materials easy to work with during the build. In use the deck works great, the EcoDek isn't slippery, it's easy to clean and although some green mossy growth does develop over time (winter) it is slow to do so and easy to clean off. My only gripe is that bird droppings do seem to permanently discolour the deck if not immediately cleaned off. However the deck is much admired and I'm very pleased with my purchase.”

Helpful Report

Posted 8 years ago

Hi Angela - many thanks for your feedback. Bird droppings contain varying amounts of uric acid and in high concentration can be very corrosive to any surface it is deposited on…. As witnessed in the amount of damage it can cause to a cars paintwork. It is always advisable to clean off any bird dropping on the surface of ecodek as soon as possible to prevent any damage to the colour of the decking. Fortunately as the deck weathers any spot staining due to bird droppings should lessen with time.

Posted 8 years ago

“The whole exercise was smooth and efficient. Lots of contact from Ecodek trough the whole process and delivered on time. My balcony looks great and I can't wait to get back out there when the weather warms up! I would certainly recommend the product and Ecodek.”

Helpful Report

Posted 8 years ago

ecodek is rated 4.5 based on 67 reviews