“Really happy with this company. Communication brilliant along with being helpful. Would order again.
Also I would like to say the delivery driver really nice and chatty, real nice chap thank you to him”
“Was well impressed with edecks, ordered on Sunday night came Tuesday checked the boards over and all looked good. Built my 3m x 3m decking on Saturday and was well chuffed with the result. Would definitely recommend them.5 star:)”
“So.. where to begin. £1200 order for 2 Gazebo's and HotTub Decking... Delivery came with a few days and on time with there estimate. Perfect.... But when the delivery driver drives off with the only 8 posts to support the entire job I got left stranded. So raised a support ticket within 48 hours of delivery as stated on the delivery note.
3rd day of no results, no resolution. Phoned there customer support number the free mobile friendly one: 03301002530 (So you dont have to pay there rubbish money thieving 08 number..) and twice left an answer phone message. Still no call back.”
“Cheap nasty decking. Warped already and snapping to the point my foot went through and damaged my ankle. My decking is just over a year old and they won't do a thing. Don't waste your money or breath. No customer service at all.”
“2.4m by 2.4 gazebo
Upon delivery some of the wood was damaged and the wrong screws were sent. I contacted edecks and they rectified that by sending replacement wood and new correct sized screws.
I had to download the build instructions from the Internet and print myself I had a builder come and put it together for me however the roof collapsed in twice and as per the instructions you have to build the roof first and the put it onto the frame the instructions then tell you to put the roof supports in after putting the roof up. The screws are very weak and basically we're not strong enough to support the weight of the roof hence it collapsing twice. The builder ended up building the roof frame and attaching it to the gazebo frame and then attaching the featherboards afterwards. The frame didn't match up with the roof and where the roof is supposed to sit on the legs legs and frame it had to be cut down in order to fit and the roof has so many holes in the featherboards that it let's water in. It is overall of very poor design and definitely not worth the money paid for it”
“Delivered before expected, but was phoned prior to delivery to check if able to receive, I was helped with bring the decking to my back yard. The service was fantastic. Further reviews to come once I have installed the decking”
“Please don’t count on the 3 day delivery guarantee, ordered on Saturday and received an email saying I’ll definitely have my fence panels within 3 days. That has not happened. My advise is to find an alternative that can stick to their promise. Booked the weekend off to do the work and have now been let down by this company. I’ve now lost money I could have been earning at work.
After me chasing them around and not getting through to any person on the phone, I received an email saying that my goods will be delivered on Monday. That’s 9 days to deliver not the 3 that was promised.
Terrible firm...”
“Have used edecks quite a few times and they are always prompt and reliable in their delivery.
My orders have always been of high quality as promised.
Although on my last delivery the packing crates containing the sleepers i had ordered had been damaged.
Therefore they could not be unloaded mechanically so I had to help the courier unload.”
