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EDF Energy Reviews

1.3 Rating 763 Reviews
6 %
of reviewers recommend EDF Energy
1.3
Based on 763 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Get Answers to Your Questions
Ask a question and get answers from people who are customers of EDF Energy.
How do I contact EDF Energy?
(2 weeks ago)
You can contact EDF Energy by Telephone, Live Chat and Email.
(2 weeks ago)
C
63.91%
Industry Average
I spoke to Lisa Walsh this afternoon about a query with my bill. She was friendly, extremely helpful and professional. She was able to put my mind at rest. Her Customer Service was excellent and she is a huge asset to EDF. Thank you Lisa.
- PH
Great company with great customer service!
- Anonymous
I have been with EDF for a number of years now I got through to a delightful female EDF Telephone employee She was amazing at a time in my life when I feel very vulnerable (loss of husband of 42 years in January) This lovely person helped me change my tarrif without charge to a much more affordable one when I had been locked in to a less affordable one before the government dropped the prices She was patient and very empathetic so thank you EDF for providing a fantastic service Grateful on every level
- Karen Evans