“I placed a order for my Sisters Birthday, after I confirmed the order guess what they added a TIP, I sent a message to them, still waiting for a response, you do not add anything to a persons order without ther consent, If you keep the charge for a TIP then I will never, I repeat never do business with your firm again, and mke sure anyone that ask I will tell them no avoid your company like the plague”
“While the thoughtfulness is appreciated the edible arrangements are a complete disappointment and waste of money. Not even one of these has ever tasted good. I would suggest not choosing this as a gift for anyone.”
“So disappointed š I received a gift from me cousin from the USA on my birthday and when I opened the box of chocolates it was the most horrible chocolate box I have seen i would like to add photos but your system doesn't take it. Horrible service horrible product”
“Hello, I placed an order for a delivery to Jim Thorpe online on 6/18 for a Fatherās Day. I noticed that there was no notification of delivery at 12:15 CST, so I called the local store to inquire if delivery will be made. The representative who answered the phone advised that they do not deliver to Him Thorpe and are awaiting for a third party to come by and pick up the order. The gentlemen said that at this point the pick up order was canceled because no third party volunteered to pick up the delivery order. Unfortunately, the representative at the location 228 was extremely rude and said that he doesnāt know if the order will be picked up this point since delivery to Jim Thorpe would be too far and he could try tomorrow or cancel the order altogether. The fact that I was not notified ahead of time that the order may not be delivered is unacceptable because I could have seemed alternative delivery arrangements if I knew that there are delivery issues/concerns. On top of that the representative was rude and careless to the predicament that I was placed in by Edible Arrangements due to lack of communication. The worse part is that my 90 year old grandpa will not receive anything delivered to him on Fatherās Day. I understand Edible Arrangements is a chain corporation and thereās very limited personal touch or understanding of personal circumstance, but this situation of lack of communication and thinking of your customers is appalling and extremely disappointing. I truly have no words to describe how disappointed I am with the service and treatment I received, but most of all by the fact that someone I dearly love is not receiving intended delivery. Im assuming very little action will come from this message, but thank you to whoever is reading this and I hope that the next grandpa an Edible Arrangements order is placed for is delivered.”
“Donāt waist your $. The quality is poor,fruit tasteless and delivery just left at door in hot sun. Not what you would expect for Long Island NY. This was the Deer Park NY store.”
“I ordered birthday gift set to be delivered to my niece, she only received partial of the ordered i paid for. There were 2 missing cupcakes and a red rose, both were included in gift set. My niece sent me a photo showing missing paid items. I found this wrong, dishonest and upsetting. I plan to report this to the FTC. Never received an apology and they didn't even give back a partial refund for the two missing items. I don't recommend them to anyone. They rob you. Beware people”
“Letās start off by saying unpaid extra to have it delivered in an hour on 5/13/26 and we are now on 5/14/26 and first it was 8 stops away now itās 10 stops away , bad business when you pay to have it delivered in an hour donāt offer something you canāt deliver . This is the white plains location”
“Order W2013602778-1 has been the worst one thus far. I will NOT order ANYTHING from EA anymore and will make sure I will continue to shout it from the rooftop!!!
Order was delivered a day late and when it did it was OLD and MELTED. Not fresh as advertised. BEWARE of store 1762 @ 1361 E Osceola Parkway
Kissimmee, FL 34744!!!
Even though the company advertises a full refund, they offered a mere 20% discount for a future order. This experience has ensured that there will be NO future orders!!!”
“I ordered fruit plate around 1pm on mother's day cost me $160 including a good amount of tip so maybe I can get my wife's gift on a timely manner. The fruit plate came @11pm and just place it on the floor without knocking the door and didn't follow any instructions whatsoever. The fruit plate was ok except you wouldn't try to eat them cuz looks like someone digged on it and took it or ate all the middle part of it. So the next day I called and spoke to the employees and said they will replace it and send me a new one 2 days after this happened. So I got another one which made us excited but when we got the product it was actually worse than the 1st delivery. I just want my money back. This is the worse experienced I've had in so many years. Mother's day present was completely ruined. I hope and pray nobody will experience this anymore and I hope they can do better service for all the customers that are still trying to order from edible arrangements.”
“First driver pulled up and looked all over vehicle and could not find my mother's day gift and then it was almost 8:00 in the evening before another one was delivered. How do you lose an entire tray.”
“Recently placed order for Motherās Day with note on delivery time. I called in addition to make sure they knew about delivery time. They told me they have until 9pm to deliver and they would do their best. Then I get an email that they attempted delivery and it was unsuccessful. Totally ruined my Motherās Day gift to my mom. I will never order from them again! Unreliable!!”
“I ordered edible arrangements Friday evening for Motherās Day. The website let me go on pick out an arrangement. I paid for the arrangement and then received a tracking number the next day. Today is Motherās Day and I looked up the order number and it said that it was received by the local shop, but it was not crafted yet. I called the local store to see why it was running late and they told me that on Friday they canceled my order and refunded me back my money. Now that itās 4 PM on Motherās Day I am left high and dry without anything for my mother. This is not the first time the edible arrangements has dropped the ball. I will never use them again due to their lack of efficiency. When I called corporate about this, corporate said we did our part by refunding you and they had no sympathy for any of this. This business will end up going out of business with how poor theyāre ordering system is and how bad their customer service services.”
“The order itself was all wrong but too top it off the Store manager was rude and didnāt help the situation. Harden St. store Columbia SC. Things were missing the number balloons were 12$ a piece and were the smallest balloons with no helium. The flowers were damaged ..the hour delivery wasnāt a hour. Etc.”
“Truly a blessing to work with Edibles in Sicklerville NJ, believe store 200? The driver Bill was awesome, finding the home and delivering upon timeline I was informed of. Waiting on the phone for correct location for arrangement to be delivered. Blessings to the staff. Thank you Mrs Rudolph”
“On delivery day 3/12/26 my order status updated at 1pm noting āthe order was out for delivery with three deliveries ahead of meā. By 5pm Still no delivery, so I called the store inquiring about the status. The owner was extremely rude & unforgiving. When the order finally arrived to my niece @ 6:45pm it was completely disheveled, warm fruit, melted chocolate, half the fruit had fallen in the bag and a string with no balloon. This store is 5-10 minutes from the delivery address. I want every dime back and a comp sent to my niece for the embarrassment, inconvenience & horrible customer service.”
“Store 335 Clermont - ordered a Surprise fruit basket to be delivered to a hotel for my wife. Driver did not have last name on ticket and Calls my with, the recipient!! Ruined the surprise!!! Office staff - lady with thick accent stay away !! They are screwed up at 335”
