Dear Karla
Thank you for taking the time to share your experience. We truly value your continued support and are disappointed to hear that your recent purchase did not meet your expectations. At Effy, we hold ourselves to the highest standards of craftsmanship and service, and we regret falling short in this instance.
If there’s anything we can do to assist or address your concerns directly, please don’t hesitate to reach out to our Customer Care team at customercare@effyjewelry.com. We’d welcome the opportunity to restore your confidence in our brand.
- Effy Jewelry
“I have purchased MANY Effy pieces over the years. I have been VERY pleased with every item until the purchase I made of the Mosiac bangle. There was NO quality control and inspection of this bracelet before it was sent to me. The bottom of the bangle is all scrstched, very disappointing. I want to buy my wife another bracelet, but I am afraid it will not meet my expectations.”
“Extremely dissatisfied. Had issues with a ring where the stone kept falling out. First time replaced for free. After that I was expected to pay the costs. I received a store credit. Ordered all gold, no gemstone pieces. The chains are thin, pendants very light and no 14k stamp and chains are knotted. Also, ordered 6 pieces and they are showing on the enclosed sales receipt. 2 pieces are missing. Don’t waste your money.”
“The side clasps on the bracelet don't work, you need to take the bracelet to a jeweler to fix them. The bracelet itself dosen't cover by 18K gold as it was written in description.”
“These are the 2nd pair of earrings I purchased from Effy in the past year. No quality check done on either. Both had defective posts. Now I have to send this one back to be fixed too.”
“I need to contact customer service. My merchandise was signed for by some guy in New York despite my correct shipping address being on the order!!!! (Las Vegas) This site is apparently a total scam. I am very upset!! I never received my merchandise!!!! Yet they took my money with no issue!”
