Effy Jewelry Reviews

Name: Effy Jewelry
Address: 390 Madison Avenue, Flr 21, New York, New York
Rating: 4.61

4.6 Rating 554 Reviews

89 %

of reviewers recommend Effy Jewelry

Company Reviews

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Phone:

8772753339

Email:

customercare@effyjewelry.com

Location:

390 Madison Avenue,
Flr 21,
New York
New York
10017

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a pink sapphire bracelet on a Hollander America Cruise ship. The original price was more than $19,000.00 US dollars. I have bought pieces before and knew that was not even close to a reasonable price. After much negotiation; the piece was purchased for $7,700. This was conditional on receipt of an appraisal before the end of the cruise. After 2 hours in the gift shop on the last night; I was handed a blank certificate of authenticity; and a made up appraisal. (I was told that the process was to add 20% to the purchase price of all pieces sold). At that point I said I wanted to return the piece as I had no confidence in the appraisal and this was a significant investment. What followed was a high pressure discussion with 3 staff members where I found it almost impossible to get them to understand that I find the business practice to be totally unacceptable. I had to show them a proper appraisal. Ultimately; they GUA R ANTEED that when I got the piece appraised, it would be worth at least the value of the made-up appraisal and probably more. The store manager gave me his personal email and stated he would assist if there was a problem. I have had the appraisal done; the bracelet is worth almost 30% less than the purchase price. I sent the information to the Manager; who had essentially dismissed me and told me to email customer service ( who will not have the whole story). I have been ripped off; never again!”

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Posted 3 weeks ago

“I wore it for a month and lost a stone already. BTW I don’t wear it all the time either”

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Posted 4 months ago

“Inexpensive but overpriced.”

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Posted 6 months ago

“I’m waiting for return instructions”

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Posted 6 months ago

“Effy jewelry is not quality and will not buy any more”

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Posted 6 months ago

“I had bought effy jewelry in the past from belks and shophq and had no issues. this was the first time I bought from the New York store and was very disappointed.”

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Posted 6 months ago

“It would have been much better if Effy had of followed my instructions re the delivery instructions”

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Posted 8 months ago

“I hope the company will stand behind this ring and either take it back or provide the name of a local jeweler who will make it right.”

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Posted 9 months ago

“I may have missed. I thought it was for men. The chain by its design and length betrayed that. I feel cheated but may have mis read”

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Posted 10 months ago

Dear Dan, Thank you for sharing your feedback. We’re sorry to hear the pendant did not meet your expectations and for the confusion with the specifications. Your satisfaction is important to us, and we’d be happy to assist you with a return if you prefer. Please contact our Customer Care team at customercare@effyjewelry.com, and we will provide you with the return instructions to ensure the process is smooth and straightforward. We appreciate the opportunity to address your concerns and hope to serve you again in the future. —Effy Jewelry

Posted 10 months ago

“Nice selection of jewelry, but not happy with the quality of the jewelry.”

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Posted 11 months ago

“I am totally disappointed with Effy jewelry”

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Posted 11 months ago

“too small and too lite”

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Posted 1 year ago

“These items are way over priced. All their jewelry is made to look the same with different stones. The cost and value for their products doesn’t not justify the steep prices and for the same amount can get better quality elsewhere. There is nothing unique or special about the jewelry. Huge prices with discounts to give you the impression you’re getting a good deal when in fact you’re just paying full price at the end.”

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Posted 1 year ago

“Customer service not great. My bracelet box was broken. A 2000k bracelet should be impeccably packaged.”

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Posted 1 year ago

“Expensive for what you get.”

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Posted 1 year ago

“The clasp mechanism is terrible. I originally reached out to you to try and replace the one I lost. (,same earring as these ) no one ever had the courtesy to respond. I ended up spending another $2,000 just so my wife could have a pair. After purchasing 15 plus pieces of Effy jewelry this will be my last. Your customer service is very very lacking. I simple call would not have taken much!!!”

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Posted 1 year ago

“I honestly thought they would be pink like the picture they are not”

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Posted 1 year ago

“Their service group has been unresponsive to my emails about the broken chain”

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Posted 1 year ago

“Think jewelry and case fine but delivery very slow..had to go to FedEx outskirts of town. I would not put up with that again. Beware.”

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Posted 1 year ago

“Well like I said for the money and the fact that I now have to spend more money buying another chain no so great”

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Posted 1 year ago

Effy Jewelry is rated 4.6 based on 554 reviews