eflowers Reviews

Name: eflowers
Rating: 1.71

1.7 Rating 42 Reviews

17 %

of reviewers recommend eflowers

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1.7

Based on 42 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 42%
Customer Service
Communication Channels	Email

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eflowers 5 star review on 24th March 2024

eflowers 1 star review on 26th March 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I Ordered flowers on the 3rd April to be delivered next day. Still waiting and can't get any responfrom the the company. Will use Bunches next time who are very reliable. Absolutley disgusted”

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Posted 5 years ago

“Flowers arrived 2 hours before delivery time. Left in a hot porch, chocolates were warm! NO flower food in box. Many leaves were broken and twisted. Had to throw 6 flowers out next morning as they were dead! Rang company, they were sending a replacement next day.....they didn't turn up. Rang them again, next day they sent one bunch and NO flower food. Rubbish...don't use them, shop elsewhere.”

Helpful Report

Posted 5 years ago

“When I opened the box some of the buds on the hyacinth heads were lying loose in it. the flowers appeared to be dying. I followed the instructions , trimming the stalks and immersing the bunch in water . After 4 hours some had perked up a little the rest remained droopy. By Tuesday all were nearly dead. What a disappointment, not only to me on Mother's Day but to my son and Daughter in Law who had paid for them . On a positive note , I heard that other recipient's bouquet ( of roses )was "fine" and the chocolates were delicious so I guess that I was just unlucky .”

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Posted 5 years ago

“Mine are half dead. Leaves and buds fell off as soon as I took then out of the box. I phoned anh he said to send photos to customer services. Emails returned. Can thiscompany be reported to the fraud squad??”

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Posted 5 years ago

“They don't care if you get your order. Called over 7 times no answer. The answering service takes so much info and still nothing is done.”

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Posted 5 years ago

“I ordered flowers for my mother who was in hospital and selected a specific arrangement that came with a reusable mug. When she sent me picture of what she received it was completely different arrangement in normal vase. The local florist who fulfilled order told me eflowers approved the substitution and indicated it was approved by customer (me). I did not receive a courtesy call asking or informing me of substitution and do not feel the substitute was anything close to wheat i ordered and was not worth the amount of money paid. I called customer service and was told I would be contacted back in 24 hours. I have not received a phone call and do not expect one at this point. I would tell people to order form any site except theirs as they do not care about customer service or fulfilling orders as presented on website. A simple phone call-as they indicated occurred but was not true- to customer regarding substitutions is all I would request. I will tell everyone I know do NOT order from them, there are many other vendors who care about their business more and have integrity.”

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Posted 5 years ago

“Didn't look like what was online and dead 2 days after arrival”

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Posted 5 years ago

“I placed an order on Friday morning, May 11th and was informed that they would guarantee delivery by the 12th. My mother did not receive her flowers and fruit basket on the 12th, 13th or 14th. I have called every day at least 3 times and was told each time a message would be sent to the flower shop ASAP and someone would contact me. On the 14th, I asked to speak with a manager and was told they are too busy but a message would be sent to flower shop and it would be expedited. Talk about poor service and run around. After $144.00, I still have not spoken to anyone other than customer service. I am now contacting my back to cancel payment. I will also be contacting BBB and report this extremely poor service and business practices.”

Helpful Report

Posted 5 years ago

“Same story as everyone else. Flowers not delivered, and now response from company after 4 calls and 4 emails. We should all contact the Better Business Bureau and Consumer Affairs.”

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Posted 5 years ago

“The worst customer service ever! Mom never received her birthday flowers and every one I talked to said someone would call me back. Still waiting for my call back!! Moms bday has come and gone. So disappointed and will never ever use this site again.”

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Posted 6 years ago

“Awful service and customer service just as bad”

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Posted 6 years ago

“They should not even get 1 star. Flowers were delivered late, I was never notified of problem delivering flowers and the company sent me an email lying that the flowers were delivered on the day ordered but were actually delivered 2 days later.”

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Posted 6 years ago

“Flowers all broken & damaged managed in the end to get some more delivered for Monday. Good job they were not for a funeral !!”

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Posted 6 years ago

eflowers is rated 1.7 based on 42 reviews