“I never received my order. I have been waiting for 7 days for a 2 day order. Checked my tracking and found out it was stuck at a UPS location far from my house. I called UPS to figure out what happened and they said it was an error with the address and that they merchant would have to call to fix it.
I contacted eightvape through there contact form (no phone support, no email apparently) and asked them to call UPS and get it straightened out. All I got back was a message saying they won't do that. I then asked them for a refund and I got a message back saying they can't refund my money until they get the package back. I have no control over this. It's literally sitting in a black hole over at the UPS center waiting for someone to come pick it up.
No package, no refund, no phone support! No more business from me!”
“I ordered an item they charged me for it and sent me the wrong item, now they won't send me the correct item.
Good luck with customer service, eightvape is one of the worst online business I've ever dealt with! Wish I had read the reviews before I bought from them. SCAMMERS!”
“I was sold old defective vape pens and then this company? would not replace the bad merchandise. I will never get ripped off by them again. Buyer BEWARE! Buy from vaping.com instead.”
“Don’t give these people your credit card info. They charged me for my order hella in tax and hella in shipping a month later I still haven’t received my order. Horrible customer service have not refunded me. They said they didn’t have any of my order in stock probably because it took them a month to even look at my order. They will rob you save your time and money!”
“Got Aegis Legend Geek Vape, worked just under 2 weeks, came without batteries, (did not say that on web page, but apparently it does now. Yes i went back at the page and looked all over, it did not say batteries not included, I thought I was getting a kit) ordered batteries and tank giving benefit of the doubt. Then it only worked 2 weeks and I contacted them they said it was not their problem. (They refused to reply when I ask twice where the batteries were) then replied to tell me a faulty product, that I couldn't even use till I got batteries ordered, was not their problem. THEY DO NOT STAND BEHIND WHAT THEY SELL.”
“SCAMMERS, LIERS, AWFULL SERVICE-SUPPORT!!!!!
The worst service-support ever!!! They scammed me and they said UPS said my address was invalid, I asked for tracking number and tried several times to ask for refund and they never get back to me”
“Sent me old juice and then said that it's not their problem and to talk to the manufacturer. Dont waste your time and money, try a reputable company instead.”
“I ordered menthol and they send me regular and said that is what I ordered but I didn't I don't like the regular,they changed my order and tell me that is it no exchange or refunds.Don't even try to order the Heisenberg menthol because this place are con artist and switch order on you to regular and your stuck with stuff you don't like.”
“I got my order today and one of my item came in a container and the seal was broken and the vape juice bottle was opened,I emailed them and no response!”
“Awful. Please NEVER order from this place. I ordered 5 boxes of the exact same coils. I received 5 boxes that looked the same and were marked the same, but 3 of them had different coils inside (same manufacturer but different type coils).
I let them know and at first they said it wasn’t possible and then after many emails with picture proof provided to them, they said it was not their responsibility and I should take it up with the manufacturer. They would not exchange or refund. So basically I am stuck with coils I cannot use and I am out $30.
Needless to say it took forever to get even that response from them. I had to send a number of emails, posts on social media, etc. to get that response. They spoke to me as if I was scamming them, but I got scammed. They just don’t care.
Buyer beware!”
“This place absolutely sucks! Seriously buyers beware! This place has absolutely no customer care service or morals when it comes to holding them accountable for something they did wrong! Honestly they just play the waiting game and they hope you get sick of it all and give up! DON'T FALL INTO THE TRAP OF "WELL THEY HAVE THE BEST PRICE POINTS" there is a reason they do.... it's because they rob so many people blind without a care in the world, they can afford to lower their prices! When your making 100% profit off robbing people it's easy to put lower price points!!! Trust me please I'm actually begging you here...go and spend $1-3 dollars more per item at a different site like Direct Vapor, My Vapor Store, or Element Vape and get exactly what you paid for! In all honesty and transparency I did have one order at Element Vape that was a little bit messed up, but they did there job and after two emails within a twenty four hour period they had it completely fixed! I spent over one month dealing with Eight Vape over $147.00 order and still hasn't ever been resolved. It took them thirteen days to even send me the first email response back from them! When it comes down to it you get what you pay for and if you like there low price points be prepared to get no customer care service for that price point when they screw up! I will continue to talk about this story to as many vapors I know till the day I die to keep as many people as I can away from them, because if I can help someone from experiencing the headache I did then maybe I can someday feel better about this whole experience! In the end by saving someone else their time and money I feel like I got some of my $147.00 back.”
“Was a customer for 2 years n spent hundreds of dollars. The first time I had a problem with an order I contacted customer support and they did nothing to compensate me for the issue I had. I wasted my time with emails back n forth getting nowhere! Worst customer service n will never deal with them again, too many others to buy from online”
“Nothing but games with this company ive been ordering here a long time spend over 100$ here weekly and the juice i ordered never came so i asked if i could get a refund they told me its usps' fault and they are not liable and that i need to pay extra for them to be liable they add policies to there website weekly so they are not liable for anything i have zero trust for these people”
“My first few orders were great last year. My new latest Feb 2020 order has taken over 12 days and I still don't have it despite paying delivery guarantee and express shipping. Its only juice!!! if it was out of stock or something they never told me that .. So still waiting for it and think I won't be using them again. So sorry!!”
“Slow shipping and when you do receive your product (I only ordered a bottle of juice) and it had a defective cap from the manufacturer and when I received it only had aprx 20% left in the bottle and EIGHT VAPE blew off my emails and did ABSOLUTELY NOTHING about the situation. I'll stick with Myvpro, Freedom Smokes, Eliminate Vape companies with exilent customer service if there is a problem.”
“Buyer beware! They have had so many problems with shipping that they are now forcing customers to purchase a shipping guarantee. Wrong items were sent. Pictures were sent as proof. No response to emails or phone calls. It has been well over a month. I lost $120.”
“BUYER BEWARE. I got a totally incorrect order, followed protocol per their website for returns (submitted a "ticket" online), sent photos of my incorrect items, and...that was it.
It's been OVER A MONTH and I haven't heard a thing. I've sent email replies asking for updates on my return/refund, nothing.
Messaged them on Facebook and Instagram (both of which are VERY busy with new posts - those people should be channeling their time into actual customer support), NADA.
I wouldn't recommend buying from them. Garbage customer support, money down the drain.”
“This place is the biggest joke! They sent me the wrong coils and pretty much told me, "too bad". I order Cleito Pro Coils and they sent me Cleito coils and told me they will fit? WTF? Run away from this company as fast as you can. They have a ridiculous chat window on their website that serves no purpose other than to annoy people as nobody is ever online to answer questions. This place is an absolute joke!
Here was their response to sending me the wrong coils:
"We apologize that you have received items that are not up to your expectations. Unfortunately the following are final sale items and are unable to be tested for defects due to health, safety, and legal reasons; we are unable to accept them as returns. We do not accept returns of all e-liquids (pods), tanks, coils, batteries or opened/used items. We apologize for the inconvenience this may cause. The coils sent out to you should fit as advertised. If you feel your item may be defective we recommend contacting the manufacturer as they may be able to better assist."”
