“I placed an order on eightvape.com, 10 days later I received my 20 items. I have issues with 18 or the ten items. I ordered two packs of coils, two packs of pod tanks, and 16- 1.8ml 40% of nicotine additive.
The 2 packs of coils were correct, but the tanks didn't fit the coils. When I told the company they said the order was filled correctly and all sales are final. They don't do refunds or returns.
On the website when you look for the tanks they only give you one option and when you scroll down it has both coils listed. So it misleads one to assume the tanks work with both kinds on coils. This is re first time buying tanks, or coils for the vape kit I own. So this time when I'm scrolling the page to see if I made some mistakes, I click and drag the page. I just happened to click on one of the coils that the tanks work with and then you notice the little box around it gets slightly darker and I almost didn't even realize it did that in my phone cuz it's so small and faint. But if I didn't do that there's no indication that you are actually supposed to choose and there's actually even a choice you just see both coils on the page for that tank. It should definitely have somewhere that there's a choice to be made when you order it there's no choice to be made like after you put it in your shopping cart cuz sometimes that's a thing when you order something online, but there was none of that.
So then with the 16 nicotine supplements those I have ordered on the streets in 1.8 ml 20% nicotine strength. When I open the these packages to mix it with the vape juice that I have I noticed the bottles that are the same size which is like a little tube is only half full of what it should be& it's like that on every bottle/tube that I opened. The company doesn't even acknowledge that at first. When I bring up my concerns that the website doesn't tell you that actually choose anything and they didn't even address the nicotine's additive they told me to contact the manufacturer.”
“Orders $ 120 worth of buy one get one free vape kits. Never got any of the free products . Customer service didn’t care Wasn’t able to return the order either Would never buy from them again”
“Placed and order for buy one get one free vapes. Orders was 120 Did not receive the advertised free item . Customer service was no help. Would not deal with them ever again”
“Eightvape used to be good and reliable, not no more!, made my order September 1st this month, here it is September 19!, no delivery no nothing, was given bogus tracking number that when you Google it comes back as an old USPS number!, Aaron said once it says out for delivery it will be 2 days to reach my doorstep, it's been 8 days now!, only communication with customer service is through email and now they don't respond back at all after me asking for a refund and cancel my order, they don't give out their couriers name so I can't call them, downloaded the route app and it says invalid tracking number!, I have saved 3 months to get something from them, I live on limited income and being treated like this is sad and cruel!, they charge 7.10 for a adult signature required by federal law, some people I know have verified that the courier doesn't always do this, some just found their delivery on the porch, one found theirs on the car!, that is against the federal regulations and can bring heavy fines and even jail time!, I have reported them to the BBB, my next move if I don't get my money back is report to the federal trade commission!, many other blogs besides this one everyone is getting ripped off by them, on one it seems they respond to the bogus good reviews given, never the ones wanting their money back, this company is a disgrace now and needs to be shut down!. Do not order from them!, I will report them to every high authority I have to, I'm not one you rip off!. I do not trust them, if anyone has paid with a credit card I would contact your bank and let them know to not allow eightvape access to your account!.”
“Purchase. Wait. Then wait. And then maybe you'll get it after a month. No one knows..
Plus side.... It offers the same prices after shipping as your local store... wait...what?
Ordered $100 of juice and having to buy more juice to supplement while waiting. Bought glass... Glass broke while waiting and had to use rubber bands on a smaller glass.
Do vapesourcing.com if you are relying on a "pay in 4" type seller. Don't use these guys... Ever. Ever.”
“Ordered from them, and while I did receive what I ordered in a not so timely fashion unlike some others...both bottles of vape juice I got expired over a year ago. Not worth doing the shipping process over to correct it. Avoid this company.”
“TERRIBLE company. Their customer service is a joke, shipping is un-trackable, and I have no idea if/when my order will be delivered. Do yourself a favor, don't buy from this company.”
“This company sells defective vapes that leak, they won’t replace or refund and take forever to respond to your complaint. I had several vapes in my order that were leaking and hadn’t even opened them yet. Bad customer service. I won’t be back!”
“This vape company is a joke. Purchased vape rechargeable devices from them and one completely stopped working less than a month after receiving. They said do to their policy they can not replace the item after 48 hours and it doesn’t even state malfunctioning/defective in their policy. “Missing, incorrect, damaged, or dead-on-arrival” is all thats stated. There is no backing on anything they sell you, shame to the vaping community.”
“Do not order! These guys stole 113$ of my hard earned dollars frome me! Filed a police report with my local branch, and following up with the north las Vegas detectives to bring down this fraud ring.”
“DO NOT ORDER FROM THIS COMPANY!!!! They take your money and don't send the product. They send you a tracking number that doesn't provide ANY information. This place is a complete rip-off.”
“**BUYER BEWARE** This Company is a complete joke and they could careless about making their mistakes right. They sent me the wrong coils and wrong liquid. I told Customer service that they were unopened and I just wanted to exchange and they refuse. Please take all these posts to heart and never buy from this Company. I will be taking this to another level to prove a point and stop these types of unscrupulous companies. BTW Eight Vape, I work for the best law firm in CA and they are happy to make your CO do the right thing going forward or close shop (pro bono). I told you guys you're messing with the wrong person”
“We are getting in contact with the attorney general how dare they take people's money and think it's okay been waiting a month and it seems like by all these comments on this page we are all going to the same thing!!!”
“Placed an order 3 weeks ago and still no product, website says it hasn't shipped. Emailed and a couple days later got a response that they will look into it, that was 4 days ago. I'm almost out of vape products and money, I just want my money back but they have no number to contact them at and they never respond back to emails. I only live 4 hours away from them, so I should already have my order. Never again ordering through here.”
“This company is absolutely horrible and should be shut down immediately. Not only was I stupid for ordering from them but I also bypassed the bad reviews thinking maybe it won’t happen to me because the warehouse is in the same city. I was completely wrong. Defective coils, missing product, fake shipping details. Customer service is a joke. After finally having the customer service email me back. For all the trouble I had they gave me a “gift card” for a WHOLE 8 dollars…… let that sink in for a second. Just don’t order you will regret it I promise.”
“Item not delivered. Refuses to refund. I bought and paid for an item including shipping and the required adult signature fee. They chose a delivery service who couldn't figure out a very simple address and never delivered the package. After four weeks of emails back & forth, they refunded the purchase price but not shipping and adult signature. I paid for them to ship to me but they did not ship to me, or I'd have the item. I paid the signature fee but was never given the opportunity to sign anything. No adult (and no child) signed for that package, and no one was handed that package. I don't care if he gets on his bicycle and delivers it to me himself. He didn't ship to me. They refuse to eat shipping and signature, and I'm left with nothing but aggravation.”
“Any 5 star rating on here is pure BS. This is a scam company with an F rating on BBB. The 'shipping company' will mysteriously lose your package, their package protection is worthless, and they won't process any refunds.
I won't buy anything vape online at all anymore. Better to support my local businesses for a few dollars more and not stress about scam artist losers.”
