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El Dorado Furniture Reviews

1.8 Rating 61 Reviews

18 %

of reviewers recommend El Dorado Furniture

Company Reviews

1.8

Based on 61 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone

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El Dorado Furniture 2 star review on 22nd March 2024

El Dorado Furniture 2 star review on 22nd March 2024

El Dorado Furniture 2 star review on 22nd March 2024

El Dorado Furniture 1 star review on 25th March 2023

El Dorado Furniture 1 star review on 28th February 2023

El Dorado Furniture 1 star review on 10th September 2022

El Dorado Furniture 5 star review on 4th July 2022

25

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ms. Yahima Mendez was my sales professional on the search for a Dinning set last weekend . Ms. Mendez was very professional, well informed, friendly, very well dress and a pleasure to work with, she went above and beyond my expectation giving me quality time until I make a great decision! I'm a very satisfied customer. I really recommend your store and specially Ms. Yahima Mendez.”

Posted 2 months ago

“I have purchased many furniture pieces from Robert Diaz over the years when he was a sales rep at both the Pembroke Pines and currently at the Plantation El Dorado store. He is professional, patient, helpful, genuine, and very knowledgeable about the El Dorado furniture inventory. The El Dorado furniture delivery gentleman Jose Fusfer and Edumel Triana (Truck 170) were very professional, careful when unloading snd assembling my furniture pieces, and down to Earth. I highly recommend El Dorado Furniture and give these three gentlemen an A+ for customer service.”

Posted 7 months ago

“Excellent experience office personal very knowledge and helpful can thank enough to sales associate Frances for all help time and good taste helping me choose the furniture for my house feel more like a close friend helping me really happy with my purchase (Thank you Yanet ) she was exceptional”

Posted 10 months ago

“We are in the process of downsizing and needed new furniture. Not only does El Dorado have a vast inventory at great prices but we lucked out by getting Joe Lino as our salesman. Fantastic. Knowledgeable . Friendly. Made buying easy.”

Posted 1 year ago

“Mario was very professional, pleasant and helpful.”

Posted 1 year ago

“Quiero agradecerle al vendedor Kiustin del Dorado furniture Palmetto por su servicio y su ayuda en la compra del juego de cuarto. Súper rápido y muy amable. Le doy un súper WOW. El mejor en customer services. Marisel”

El Dorado Furniture 5 star review on 4th July 2022

El Dorado Furniture 5 star review on 4th July 2022

El Dorado Furniture 5 star review on 4th July 2022

Posted 1 year ago

“We are grateful and happy to Francisco Navarro hwo did a excellent customers service with us ,thank you Francisco 👏🏼👏🏼👏🏼”

Posted 2 years ago

“I purchased my furniture at El Dorado Store "Palmetto Boulevard". I had issues with my Leather section sofa. I contacted my lovely and professional vendor Elizabeth Fortun and the must outstanding Manager Mr. Adonis Romero and both fought for my with the company and Insurance to replace it. If you are planning to purchase at El Dorado Furniture, I'll recommend you to contact Ms. Elizabeth Furtun, Vendor to obtain the best customer service and the person you need on your side, with excellent vendor skills, knowledge about products and the must important, always available to assist you and help you with any issues. Thank you Elizabeth and Mr. Adonis Romero, Manager!”

Posted 2 years ago

“I just bought more Furniture from El Dorado last week. I have being a costumer since 2012 and I couldn't being happier. Marta Albarran is amazing and helped me all the time with my selections. My place looks amazing and I recommend the store to all my friends. I don't care how much money I spend it because there's no other store beautiful as they are. I keep coming back over and over and picking something else. I will post some pictures later than...❤❤❤”

El Dorado Furniture 5 star review on 10th July 2021

Posted 2 years ago

“I went to El Dorado at 441 in Wellington, great experience. Maria, the sales associate she is terrific. Very patient, great recommendations. Always on top and following up on my orders! 100% recommend ! Delivery team were also great!”

Posted 2 years ago

“Dhayi at El Dorado furniture at Kendall provide us the best customer service. She help my family to get the what we need to enhance the look for our new house. I truly appreciate it. Gracias Dhayi por ser tan atenta y siempre darnos el mejor customer service que nos hace sentir en familia. Mrs.Hernandez and Family.”

Posted 3 years ago

“Make sure you ask all the pertinent questions I just found out a year after I got my furniture because we didn’t get all the sections at the same time to make three deliveries. They charge me for all three deliveries but dollars it was free delivery all I could say is the customer service is horrible the warranty department, horrible I won’t go back. I spent a lot of money at the store and I found out how they are after they get your money. I paid off my furniture and I will not ever go back to that store and buy anything”

Posted 1 year ago

“We purchased a sectional Sofa from El Dorado. We purchased an extended warranty. After owing the sofa for 2 years, and we only live in this residence for 4 - 5 months per year, and are 2 adults, the padding has worn down in the arms and cushions. We tried to get an appointment for 2 months from the extended warranty company, and finally they came. Even the repairman who came here thought that it wasn't normal for a sofa that we paid close to $5000 for, should wear down so quickly! The warranty company told us that what we have is normal wear and tear!!! Nice to know that the sofa should only look good for less than 2 years! I would definitely not buy anything from El Dorado in this lifetime again. Also, we have some friends who are going through the same thing with 2 chairs that they bought from El Dorado.”

El Dorado Furniture 2 star review on 22nd March 2024

El Dorado Furniture 2 star review on 22nd March 2024

El Dorado Furniture 2 star review on 22nd March 2024

Posted 1 month ago

“I bought four (4) dinner table chairs and a dinner table on which I spent approximately almost $4,000.00 US DOLLARS at El Dorado located at 12201 Pines Blvd, Pembroke Pines FL, 33026. One of the chairs came with a hole so I immediately contacted the store and the salesperson via telephone and text messages (which I have for the record). I kindly requested a new chair since I have spent almost $10,000 US dollars in this company for the month of April 2024 on furniture (I have all the invoices). The chair that was damaged (Helena Side chair) was approximately $300.00 US dollars. I requested the store and the sales representative, via phone call and text messages, for them to exchange the chair since not only did I spend a lot of money in this store but also, I immediately contacted and informed the salesperson within the same week. As of now, the chair has not been exchanged and they are giving me the run-around. I find it very disturbing that I have spent so much money with you guys and I’m not getting the right service. I already contacted my bank about the property that I bought which came damage and I claim was place. All I’m asking is for the chair to be replaced.”

Posted 1 week ago

“Hice una compra, la compañía me dio una opción para las condiciones del delivery y no las tomaron en cuenta. Yo no puedo salir de trabajar para esperar el delivery tuve que cancelar porque no tienen opciones Una pena el servicio”

Posted 2 weeks ago

“Stay away , they do not back up their furniture”

Posted 1 month ago

“Mucho cuidado con aceptar un plan de financiamiento aquí, no te explican nada, no te mandan el contrato te dicen que son 24 meses cuando en realidad son 18 y al vencerse los 18 te cobran $1,000 dólares de interés, cuando no fue lo que la vendedora te explicó, y resulta que esa persona ya no trabaja con ellos y te echan la culpa a ti, jamás jamás vuelvo a comprar muebles en el Dorado y menos en esta tienda. Totalmente decepcionada.”

Posted 1 month ago

“Avoid doing business with El Dorado Furniture. In my opinion, they sell crappy quality furniture & do not honor the honor warranty on the furniture. We bought dining chairs onine from El Dorado Furniture. The chairs included a 1 yr warranty against manufacturers defects. The chairs started peeling after about 10 months. We contacted El Dorado to have a repair or replacement done. They refused to honor their warranty & claimed peeling was not due to manufacturers defect without even inspecting them. Two months after our initial filling they finally sent an inspector. The inspector told me (in person) that the peeling was due to a manufacturers defect & they would need to be replaced. (This was recorded on my security camera.) For the next 3 weeks I kept calling & emailing El Dorado to find out when the replacement chairs would be ordered. They kept being evasive & saying they were waiting on the report from the inspector. Today we received an email today saying the inspector (lied to us) said it is not a manufacturer defect & that they would not replace the chairs. It is clear that El Dorado has no intention of honoring their warranty & has been deceitful & playing a game of continuous delays. We feel we are being lied to and scammed by El Dorado Furniture.”

Posted 1 month ago

“Terrible experience. Cancelled order one month ago and still haven't received a refund.”

Posted 4 months ago

“Tuve la peor experiencia en El Dorado Furniture, la entrega de una cama fue la peor, tuve que esperar más de 90 días, tuve q volver a financiar pq se había expirado el plazo d la primera orden, la vendedora Rosanna no explicó bien a la hora de la venta, dijo; que la cama llegaría a mediados de Sept y aún estamos sin la misma hata este martes 10. Como dijo el chofer del delivery, ellos para vender son muy buenos, pero a la hora de la entrega son los peores.”

Posted 6 months ago

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El Dorado Furniture is rated 1.8 based on 61 reviews