El Dorado Furniture Reviews

Name: El Dorado Furniture
Rating: 1.77

1.8 Rating 61 Reviews

18 %

of reviewers recommend El Dorado Furniture

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1.8

Based on 61 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone

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El Dorado Furniture 2 star review on 22nd March 2024

El Dorado Furniture 1 star review on 25th March 2023

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a sofa and found out at check out that it would be almost 3 months for delivery. They seem to be selling furniture that they don't have or know when they will get it !”

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Posted 3 years ago

“ABSOLUTELY the worst experience ever!!!!!!! DO NOT BUY FROM THIS COMPANY! I bought an expensive love seat recliner. When one section of the love seat broke because it was defective, I requested a new piece. That's when I found out I made a huge mistake buying from El Dorado. The customer service is absolutely horrible. I spoke with a Karla and a Kathie and both sent repair people out to my home to repair it. I wanted a new piece, as seeing I purchased it less than 6 months prior. Both repair men said I needed a new piece. El Dorado has been fighting tooth and nail, and making me wait on a repair rather than just replace it. My back is suffering. I am contacting Mr. Luis Capo CEO and already hired an attorney to sue for damages. Michael Calandrillo (561) 859-3030”

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Posted 3 years ago

“Horrible experience with El Dorado furniture Calle Ocho, it’s been 2 months they delivered a broke tv stand and even I paid for insurance they didn’t replace yet. They just blame Covid, every time you call the store they give a new date for you to call back to check. I keep a broke tv stand in my live room which I spent more than 1000$ plus warranty!”

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Posted 3 years ago

“I bought a recliner in July 2020. First it took them two mount to deliver then approx four week one of the motors went bad so I immediately place a complaint for repair it under the warranty it took them over 40 days for someone to come to my house send less that five minutes to tell me that the motor was bad and that he needs to order a new one I keep calling to get an update in the status of the new motor and as of today April 16 2021 I am still waiting on a delivery date it’s been a nightmare.”

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Posted 3 years ago

“I would give ZERO Stars to this store, I bought two sofas from the store and the quality is so poor that I could see the wrinkles and bubbles on the cushion in 4 months time. Whenever I am trying to reach out to them, they are giving me excuses for not even replacing the cushions, forget about the whole sofa. I would recommend staying away from this store.”

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Posted 3 years ago

“i place my order 10/06/2020 and they told me there were delays in deliveries so it would be ready for the middle of december, we set a date for 12/22/2020 during that period everything was normal, today 12/5/2020 i call to ask if everything is ok tell me that the order may be ready for 01/26/2021.???”

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Posted 3 years ago

“Poor customer service of furniture return I bought a sofa and the space was to small they do not allow returns yet the sales rep lie and told us we can return within 15 days . I have spend 12000 in this store never again I will do business with them. Will not recommend to others. Bad business”

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Posted 3 years ago

“Ojalá hubiese no stars, la experiencia es bien decepcionante, los envíos llegaron con una Cama diferente a la que se pidió y que 3 años después la “piel” se está despedazando como un pedazo de papel, las sillas del comedor se les descascara la falsa cubierta como si estuvieran expuestas al sol y la lluvia, no gasten tanto en tan poca calidad. Lo más importante en la página de la tienda solo aparecen reviews de 5 stars, parecen auto creados, fuera de ahí es que encuentro las verdaderas opiniones.”

El Dorado Furniture 1 star review on 31st August 2020

Helpful Report

Posted 3 years ago

“About 15 days ago we made a purchase at el Dorado furniture store, located in Pembroke Pines, Miami FL. It was a purchase of over $ 7,000 that included a bar, a dining table, a reclining sofa, a TV table, a table for the living room, ornaments, two chairs and a centerpiece. We have been clients of El Dorado for quite some time, but I think this will be the last time. There have been so many problems that I do not know where to start. I think I'm going to start with the worst of all, the sectional sofa. After having used the sofa for a while (less than 15 days), we realized that the sofa is not comfortable, the recliner does not work as expected, the height is not adequate, etc. .... we do not like it how we thought we would like it. We did what any customer, from any store in the United States has the right to do, and especially after spending more than $ 3000, we went to the store to speak with a manager to request changing the sofa. We did not want to return the sofa, just change the product for another. It turns out that El Dorado does not accept merchandise changes after 5 days, but even if you have the supernatural ability to know if a sofa will be comfortable in 5 days, El Dorado would still charge a restocking fee of 30% plus the costs of Shipping. I wonder, how will I know if a sofa is going to be comfortable in less than 5 days? Why would I have to pay a 30% restocking fee? Another answer was that I should have returned the sofa at the time of delivery, so I guess the brilliant strategists of El Dorado imagine that the delivery drivers would have to wait for 4 or 5 hours for me to know if I'm going to like the sofa or not. It is simply ridículos, disrespectful and shameful. In any store in the United States, a customer has the right to return / exchange a product within 15-30 days, regardless of the type of product, from a gallon of milk, to a TV or a computer. Then I ask myself: Why El Dorado does not allow me to change a product that I do not like, a product for which I have paid more than $ 3000? ...... I don´t have enough words to describe how El Dorado forces me to stay with a piece of furniture that I do not like, it is an abuse of my rights as a client, a lack of respect, it is shameful and completely unacceptable. But my nightmare does not end there, they had to deliver the bar 3 times. Every time they delivered a piece it had problems, again and again, very poor-quality furniture. Loose pieces, scratches, bumps, problems with the paint ... .. the list is long. After 3 times we accept the last one they brought us, but that does not mean that it doesn´t have problems, it only has "less problems" than the previous ones, but since they cannot be returned, we must keep one! ... .. the last one did not bring any of the caps for the screws and the assemblies are all uncovered. Now, we are going to try that they give us at least those caps, perhaps they also have another absurd policy for that! My only good experience with El Dorado ??, the salesperson. Mr. Henry has been excellent, kind, available and always willing to help in whatever is within his reach. It is a pity that an excellent professional like Henry works for an organization like El Dorado in which the rights of the clients are not respected, nor the ethics or the decorum of the people who work hard in this country in order to maintain their families Dear CEO / Managers of El Dorado, I feel obliged to share my experience in all social networks, forums and media at my disposal to prevent abuses like this continue to happen. I will not stop until I get an answer from you, an answer with a reasonable explanation. IF I do not receive a reply from you, I will have to go with the TV, The Federal Trade Commission (FTC) and The Consumer Financial Protection Bureau. (CFPB). I hope you have an excellent day!!!”

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Posted 4 years ago

“My wife and I spent over $30,000 furnishing our new home in Port St. Lucie Florida. Our sales person, Doris, sold us an adjustable bed frame, and a mattress that was incompatible with the frame. She told us that we have 30 days to return the mattress if we were not satisfied, and after several weeks of bad back aches, we told her that we wanted to return the mattress. She told her that mattress was on final sale which she was unaware of, and that she was very sorry. The mattress and bedframe cost us $5000 and El Dorado furniture refused to do anything about it. My wife contacted American Express and made a dispute claim against El Dorado furniture, which is being honored, and they will not get paid for the bad service and faulty merchandise. Do not shop here because they do not stand behind the merchandise that they sell. They are as inflexible about their return policies as the mattresses are inflexible on our backs.”

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Posted 7 months ago

“I ordered back in June. The furnitures were in back order. I called today to st Petersburg to schedule my delivery since on Aug I was told my furnatures are ready for delivery. A customer service representative called Carmen claimed not able to resolve the apparent issue. She is new a no other manager or representative at st Petersburg store was available. This is not acceptable. My sale representative was Lance.”

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Posted 7 months ago

“A credit was due on my charge card. I had to call five different times, and was jockeyed around to different people, saying this was taken care of. Two weeks later I was not credited, I was told the person who does this with all the country for two weeks, and it will be done that day. Wasted lots of time on the phone and after I threatened to dispute the charge with my credit card company and give them bad reviews all the sudden was magically done. I caution you , to check your charges and be vigilant that credits are not done, unless you really push the issue . They do have some nice furniture , a lot overpriced , but the hassle of this and shuffling around is definitely not worth it. Nobody got back to me to see if I was satisfied with anything after all the calls.”

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Posted 1 year ago

“Muy mala cálida en los sofa parece que la piel viene podrida está es la tercera vez que cambio la pieza ayer los revise de nuevo y ya están pelados por dos lados diferentes y nunca los e usados lo compré hace dos meses”

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Posted 1 year ago

“I purchased a rug online it was supposed to delivered on 9/28/21. I called them to find out happened Why didn’t receive my rug. Every number I called were in Spanish 🤔this is America… This is ridiculous I can’t believe this 🙄”

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Posted 2 years ago

“Do Not Spend your money with this company.I only had this sectional for 3 months and the thread is coming up already.It is only me and my husband sitting on this sectional,and an occasional guest at times.We have no kids,or pets living with us.And that is not a seat we sit in when we are home.Ispent over 4000.00 dollars on this sectional.They DON'T GIVE REFUNDS,they are allowing me to change pieces,or exchange the sectional all together.This sectional is Cleary defected.I ordered a bar set,it was delivered with missing pieces,and broken pieces.HORRIBLE EXPERIENCE 👎”

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Posted 3 years ago

“It is very sad that you spend 15000 dollars in one store and you can't return one item from your purchase. We bought 2 trays. The delivery person put the trays over the table and took a picture. When he left, I realized that one of the trays was broken. That happened 5 minutes later, I called the store and they just send the picture back. Our order included 2 ceiling lamps. Before they arrived I called the salesperson to tell her that I don't believe that the election was accurate due to the space. My mistake, I didn't read the return policy. The salesperson said that I had to allow the lamps to arrive because they were already on its way. She never clarified that the return will be impossible. Now I have 2 expensive lamps with no use, with a cost of 1200.00”

El Dorado Furniture 1 star review on 16th January 2021

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Posted 3 years ago

“Tuve la peor experiencia en El Dorado Furniture, la entrega de una cama fue la peor, tuve que esperar más de 90 días, tuve q volver a financiar pq se había expirado el plazo d la primera orden, la vendedora Rosanna no explicó bien a la hora de la venta, dijo; que la cama llegaría a mediados de Sept y aún estamos sin la misma hata este martes 10. Como dijo el chofer del delivery, ellos para vender son muy buenos, pero a la hora de la entrega son los peores.”

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Posted 6 months ago

“Buena atencion por parte de la persona que nos vendio los muebles. Compramos alrededor de 10 articulos y la mayoria el delivery tuvo que regresarlos porque venian dańados. Los 2 sofa el delivery demoro alrededor de 3 meses para entregarlos y los pagos vienen aumentados los primeros meses. No recomiendo la tienda.”

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Posted 1 year ago

“super fustrada con esta compania, compramos juego de sillon , comedor con sus sillas , stool . y desde que me entregaron el sillon tenia un defecto en la parte de atras , lo cual me lo quisieron cambiar pero todo los que trajeron venian con otros problemas y a lo cual pasaron los meses hasta que un dia me dijeron que NO me lo podian cambiar porque no era defecto de frabrica , No entiendo si los demas que trajeron venian sin el defecto que tenia el mio pero con otros que no podia acertarlo, entonces los llame para perdirles que me dejaran devolver el sillon y poder sacar otro modelo lo cual fue automaticanente un NO Y si lo queria retornar tengo que pagar el retorno de un 30 % del valor del sillon . y me quieren dar un GIF CARD DE $250 por un sillon de 4,000 usd. simplemente unos sinverguenzas. hasta con compre un seguro de proteccion y los resultados nada es aceptado... una compania con un nombre grande pero los productos malos.”

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Posted 1 year ago

“Make sure you ask all the pertinent questions I just found out a year after I got my furniture because we didn’t get all the sections at the same time to make three deliveries. They charge me for all three deliveries but dollars it was free delivery all I could say is the customer service is horrible the warranty department, horrible I won’t go back. I spent a lot of money at the store and I found out how they are after they get your money. I paid off my furniture and I will not ever go back to that store and buy anything”

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Posted 1 year ago

El Dorado Furniture is rated 1.8 based on 61 reviews