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El Dorado Furniture Reviews

1.8 Rating 61 Reviews
18 %
of reviewers recommend El Dorado Furniture
Company Reviews Questions Metrics
1.8
Based on 61 reviews
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El Dorado Furniture 2 star review on 22nd March 2024
JC
El Dorado Furniture 2 star review on 22nd March 2024
JC
El Dorado Furniture 2 star review on 22nd March 2024
JC
El Dorado Furniture 1 star review on 25th March 2023
VANESSA NIETO
El Dorado Furniture 1 star review on 28th February 2023
Anonymous
El Dorado Furniture 1 star review on 10th September 2022
Anonymous
El Dorado Furniture 5 star review on 4th July 2022
Marisel Valdes
25
Anonymous
Anonymous  // 01/01/2019
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Anonymous
Verified Reviewer
“A credit was due on my charge card. I had to call five different times, and was jockeyed around to different people, saying this was taken care of. Two weeks later I was not credited, I was told the person who does this with all the country for two weeks, and it will be done that day. Wasted lots of time on the phone and after I threatened to dispute the charge with my credit card company and give them bad reviews all the sudden was magically done. I caution you , to check your charges and be vigilant that credits are not done, unless you really push the issue . They do have some nice furniture , a lot overpriced , but the hassle of this and shuffling around is definitely not worth it. Nobody got back to me to see if I was satisfied with anything after all the calls.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“EL Dorado Furniture: Deceptive marketing practice. This Furniture store is one of the worse place for purchasing furniture in whole Miami. The staff use to cheating consumers regarding items availability as well as about product quality, which is very bad. If you want to save yourself problems and a headache, do not buy at El Dorado Furniture, not matter the offers.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Very unprofessional and very disappointing. Defective furniture”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“I bought a white leather sofa and when I received it.. it was yellow from sitting in the warehouse. I call the salesman and he said that is our white. If you want to return there are fees and buy another more fees. So I tried to clean it but now after 8 months my sofa looks so bad the yellow is even more yellow. They don’t want to help.. they said nothing they can do.it is a 2500$ sofa that I have to give away or sell cheap…. I have to buy a new sofa. The advertising on there website is wrong and the salesman didn’t care.”
Helpful Report
Posted 1 year ago
What's The Point?
Verified Reviewer
“This is my 2nd review. 2 1/2 months later and nothing. Pitiful all around.......... This is the latest update from your company that has failed MISERABLY (in so many ways), and to give you insight into a very dissatisfied customer of yours, and how she’s trying to cope with a company that couldn’t care less and to see first hand the goings on in your store at Lyons Road. 11/1/22 - I sent letters to you, (the executive assistant), my salesperson Rossana and an actually wrote a review too. I wrote a review on how appalling and mishandled I’ve been treated as your customer. Your store manager Elkie (is probably the worst offender in all of this!) Not once did she have the slightest intention, thought or decency, to call me but kept telling her salesperson Rossana to relay messages. This is NOT managerial material. Maybe think about retraining her? 11/3/22 - Jose (a 3rd party sub) came to my house, said the slates MOVED but never relayed that to any of you. He moved them easily. 11/5/22 - Rossana called me and said there isn’t anything wrong with the bed. Mind you I purchased this September 4th it is now November 17, and no one cared enough to look into my horrible experience! 11/10/22 - I called Rossana and explained that Jose (the sub) shook the bed and had agreed it wasn’t stable. My back, neck, lower spine are absolutely killing me and not a thought or a word. I haven’t slept since September 4. She said she’ll speak with Elkie (but once again the same old story). She’s always out, in a meeting and can’t be reached. It’s an OLD STORY at this point. SHAMEFUL! Have the decency to not to leave it to your underlings and pick up the telephone and call me. You're the manager……... 11/15/22- Called Rossana but she didn’t pick up and I left a message. 11/17/22 - Left ANOTHER message for Rossana. She finally called back and said there was nothing she could do. I told her Elkie should be calling me and she said she’d call in 10 minutes. That was a joke! I don’t understand how you've duped so many people. Even down to the bed being $1,799 reduced on sale for $1,499 and the next day $1,199. How have your gotten away with this for so long? I have now gotten a big education and see there are many, MANY dissatisfied people who’ve left reviews. I will be leaving mine as well. How do you hold your head up every day when you’re doing this to innocent people who hardly have any recourse? If this was taken care of the first week of September it wouldn’t be dragging on for OVER 2 1/2 MONTHS. Very disgruntled and stuck with a $1,199 dollar bed that I have no use for. Thanks for nothing! You should all be ashamed of yourselves. Truly pitiful from such a big company. I didn’t even want my money back, I only asked if I could trade it in for maybe a box spring? Begin forwarded message: From: Carol Kurta Subject: Re: Carol Kurta/CUSTOMER ID 1212090/ Ella White Queen Platform Bed Date: November 3, 2022 at 11:48:57 AM EDT To: rita@eldoradofurniture.com That you Rita: Jose a sub for your company just came out. I appreciate all your efforts and your quick response. Thank you again, Carol Kurta 561-504-6116 On Nov 1, 2022, at 3:44 PM, Carol Kurta wrote: I’m sorry to be sending this email to you, but I’ve tried several different ways to send this, disconnected twice with out speaking with anyone at the corporate offices, and it’s almost impossible to find a good email address. Your human resources department put me in touch with you so please forgive her, but I’m so frustrated and have no alternative but want someone in corporate to understand what I’ve been going through and the pain I’ve been experiencing these past 2 months. Thank you and again, sorry to have bothered you…….. To Whom It May Concern: I can’t get ANYONE to address my dislike and uncomfortableness with this platform bed since I bought it. It is now 2 MONTHS and I’ve had enough of pleasantries and waiting and texting with my salesperson, and visiting the store and driving 45 minutes, and meeting with a “manager” and other sales people. Taking pictures and sending them along and being told someone will get a hold of me. It’s in “processing”, a “tech person" will contact me, managers and salespeople are in meetings or not in as it’s their day off. I could go on and on and mention these people by name but I won’t. It boils down to a very dissatisfied customer that’s been asking for help for 2 months now. Since no one could even give me the right time of day to see if maybe it was dissembled improperly, at this point, I’m not even asking for my money back. I would like to exchange it for a plain old boxspring and maybe buy a headboard. When I bought this bed it was $1,700 dollars and on sale for $1,499. However, it was actually $1,500 and I needed to spend one $1.00 to get the sale. I asked if I could pay it in cash and was told no, I had to buy something. The least expensive item in your store was $19.00 for a pillow so I bought it. Less than 12 hours later in an email, Eldorado was having a major sale and now the Ella White Queen Platform bed was $1,100. Imagine my surprise….. I immediately texted my salesperson and she said she would try and ask the manager who wasn’t in that day if I could get the new sale price. She finally got back to me and said I could, but I had to bring the pillow back. I drove back down and got the refund. I’ve had this bed less than 1 month and never could get comfortable in it, and haven’t had a single nights sleep. I owned an extremely expensive mattress “that I loved” that was only 6 years old, but thought maybe that was the reason. So I purchased a brand new bed, “costly I might add” and still no one ever contacted me. I drove down there and tried reasoning with “the manager” but she said I needed pictures and she would write notes in the computer and forward them along. No one ever contacted me. So here we are and I feel as though EVERYONE has kicked this down the road without any thought to the customer. I would like someone to come and pickup this platform bed, and either let me purchase a boxspring mattress and whatever monies are left over I’ll buy something else for my house, or refund my money. This is now bordering on cruel. I’m being completely ignored and this isn’t the way a company is supposed to treat their customers, let alone do business. This is nothing less than bad form…….. This was written up and purchased September 4, 2022 and it is now November 1, 2022 and your company has gone silent. Yesterday when I called and spoke with a “salesperson” (I won’t mention by name), I was told the manager was in a meeting, my salesperson was off and that he would relay everything to them and have them call me. I’m still waiting for that telephone call. No text either. I’ve done everything I was told from the start. I done everything in the nicest possible way but my calls, texts and visits have fallen on deaf ears. Could someone please read the notes to this long and terribly drawn out saga of a person that has tried from the very start to get some help on a purchased platform bed she couldn’t get comfortable in from the beginning? Thank you, Carol Kurta P.S. I just tried calling the corporate offices to send this email and I was disconnected 2 times without ever speaking with a person. This is not saying much about your company. I wish at this point I would’ve done my due diligence and looked further into your company before making this purchase. Begin forwarded message: From: Carol Kurta Subject: Carol Kurta/CUSTOMER ID 1212090/ Ella White Queen Platform Bed Date: November 1, 2022 at 3:44:09 PM EDT To: rita@eldoradofurniture.com I’m sorry to be sending this email to you, but I’ve tried several different ways to send this, disconnected twice with out speaking with anyone at the corporate offices, and it’s almost impossible to find a good email address. Your human resources department put me in touch with you so please forgive her, but I’m so frustrated and have no alternative but want someone in corporate to understand what I’ve been going through and the pain I’ve been experiencing these past 2 months. Thank you and again, sorry to have bothered you……..”
Helpful Report
Posted 1 year ago
N/A
Verified Reviewer
“Trespassing complaint completely ignored by Carlos Capo, owner Eldorado Furniture and the Naples Store Manager Alex Gazzola. Eldorado Furniture showed up 45 minutes before the set delivery window, entered my home with out my permission and without me being present, set up the bed in a completely false direction - completely senseless, damage my property and littered the street with their trash. Unfortunately I don't speak Spanish and had to fight my way through their administration to get the bed problem resolved. They are not responding to the trespassing, property damages and littering complaint, just hiding like little children. As soon as you leave the sales floor you have to deal with complete incompetence , ignorance, arrogance and dictatorship. I just lost everything during hurricane Ian and I must say Eldorado Furniture violates your property rights on top of the trauma, is just so against humanity.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Muy mala cálida en los sofa parece que la piel viene podrida está es la tercera vez que cambio la pieza ayer los revise de nuevo y ya están pelados por dos lados diferentes y nunca los e usados lo compré hace dos meses”
El Dorado Furniture 1 star review on 10th September 2022
Helpful Report
Posted 1 year ago
Diane Barrella
Unverified Reviewer
“El Dorado customer service needs to be trained. They never apologize for anything. They never show care or concern for the customer. They don’t care if you have a complaint. They don’t care if you contact their corporate office. They don’t care if you talk to their CEO. I ordered a 6 piece bedroom furniture set. It took 5 deliveries to get the order completed due to damages. After the 2nd delivery I asked to speak to the manager. They had someone else call and he was not the manager. After the 3rd delivery I finally spoke to a manager named Alex who gave me an empty promise of a store credit. I called a few times and asked for the salesperson Louis and he called one time. No one except for the manager apologized and promised to send a store credit which he never followed through with. Save yourself the aggravation and buy somewhere else!”
Helpful Report
Posted 1 year ago
Marisel Valdes
Unverified Reviewer
“Quiero agradecerle al vendedor Kiustin del Dorado furniture Palmetto por su servicio y su ayuda en la compra del juego de cuarto. Súper rápido y muy amable. Le doy un súper WOW. El mejor en customer services. Marisel”
El Dorado Furniture 5 star review on 4th July 2022 El Dorado Furniture 5 star review on 4th July 2022 El Dorado Furniture 5 star review on 4th July 2022
Helpful Report
Posted 1 year ago
Eric Baime
Verified Reviewer
“Paid $400 for office chair after 18 months both armrests coming off. Store said this is expected after normal wear and tear of 18 months yet only gave 1-year warranty and refused to make what was conceded to be a "simple" repair. Worked with BBB and stored offered repair for $185. I accepted but was then told the cost went up to $291 due to "delivery fees". Wish I never bought there - customer service is awful and merchandise is overpriced.”
El Dorado Furniture 1 star review on 8th June 2022 El Dorado Furniture 1 star review on 8th June 2022 El Dorado Furniture 1 star review on 8th June 2022
Helpful Report
Posted 1 year ago
Maria Madero
Verified Reviewer
“Mi gente no compren muebles en " El Dorado Furniture " este es el resultado, aparte yo habia pagado una garantia de 3 años lo compre hace 2 y la respuesta dicen que es el uso no sirve para nada pagar gargantia no pierdan su dinero.”
El Dorado Furniture 1 star review on 22nd May 2022 El Dorado Furniture 1 star review on 22nd May 2022 El Dorado Furniture 1 star review on 22nd May 2022
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“hola , mi experiencia con estos muebles y su garantia que siempre he pagado , ha sido terrible , en mas de dos ocaciones me han tenido por mucho tiempo esperando que mi plan de proteccion expire para asi dejarme saber que no pueden hacer nada y bueno he tenido que acudir a toda la informacion en mis archivos de correo electronico para demostrar asi que el proceso de reclamacion empezo en tiempo y forma , la calidad de los muebles pesima , en fin no lo recomiendo .”
Helpful Report
Posted 1 year ago
Jenifer
Verified Reviewer
“DO NOT BUY FURNITURE HERE !!!!!, DO NOT BUY FURNITURE HERE !!!!!!!!. Very disappointed in EL DORADO, DO NOT BUY FURNITURE HERE PLEASE. I assure you that if you buy here you will lose your money, I want to tell you that these pieces of furniture are beautiful, you can see them and they look super nice, but the reality is that they have very poor quality. I bought some furniture 7 months ago that cost me 5 thousand dollars, they told me it was one of the best pieces of furniture, tremendous quality of material. LIES and more LIES , the furniture is on all the edges breaking everything and we hardly use them . when I realized it I thought there would be no problem to fix it or change it because it was in my guarantee within the year that they say they give you. Tremendous bad service by El Dorado, they did not want to cover me or the repair of the furniture, they say that I have to pay 340 dollars so that they can fix it that the guarantee only covers manufacturing defects and that my furniture is breaking due to use that I give him, woww they are tremendous !!! imagine a piece of furniture that is 7 months old and they tell you that it is breaking due to the use that I give it for 7 months!!! Not even the cheapest piece of furniture would happen to what is happening to these pieces of furniture in such a short time. Imagine to the point of not wanting to cover a piece of furniture that is breaking due to its poor quality and they tell me no, I have to take responsibility for the expenses. That piece of furniture a year from now is useless and I'm going to have to throw it away. It's horrible to buy such an expensive thing and not be able to use it because everything breaks. Believe me, everything there is fake, very pretty, but nothing of quality if you want a durable piece of furniture DO NOT BUY HERE, it has not only happened to me, my mother-in-law bought other types of furniture and the same thing happened to her for 2 years and she had to throw it away furniture was white and turned black from how all the horrible paint fell off. And the worst of all is that El Dorado does not accept responsibility or give its clients the value they deserve , they simply tell you that this is not for them , it is for the use that you are giving it . They do not find that type of response disrespectful on the part of El Dorado without really seeing the damage caused by the poor quality they sell, one works hard in this country to have and live comfortably so that they can play with one's money like that. {El Dorado he is becoming a millionaire with extremely expensive and super poor quality furniture }”
El Dorado Furniture 1 star review on 26th April 2022 El Dorado Furniture 1 star review on 26th April 2022 El Dorado Furniture 1 star review on 26th April 2022 El Dorado Furniture 1 star review on 26th April 2022 El Dorado Furniture 1 star review on 26th April 2022 El Dorado Furniture 1 star review on 26th April 2022 El Dorado Furniture 1 star review on 26th April 2022
Helpful Report
Posted 2 years ago
Irína Y Jorge Socarras
Verified Reviewer
“We are grateful and happy to Francisco Navarro hwo did a excellent customers service with us ,thank you Francisco 👏🏼👏🏼👏🏼”
Helpful Report
Posted 2 years ago
Yanior Abdala
Verified Reviewer
“I purchased my furniture at El Dorado Store "Palmetto Boulevard". I had issues with my Leather section sofa. I contacted my lovely and professional vendor Elizabeth Fortun and the must outstanding Manager Mr. Adonis Romero and both fought for my with the company and Insurance to replace it. If you are planning to purchase at El Dorado Furniture, I'll recommend you to contact Ms. Elizabeth Furtun, Vendor to obtain the best customer service and the person you need on your side, with excellent vendor skills, knowledge about products and the must important, always available to assist you and help you with any issues. Thank you Elizabeth and Mr. Adonis Romero, Manager!”
Helpful Report
Posted 2 years ago
CARLOS M RODRIGUEZ
Verified Reviewer
“Two times they have come to my house waking me up at 7AM to replace a headboard that the first time was damaged, and the one they bring is also damaged. I was told the third time they were going to check it in the warehouse before delivery and they didn't. Also, a set of lights is supposed to come with it and was not brought either. On top of that, from one delivery to the other I have to wait two weeks. So, in a month and a half I still don't have my purchase complete. This is awful. Horrible, horrible service.”
Helpful Report
Posted 2 years ago
Christina Grogan
Unverified Reviewer
“Bought the Anabell leather power reclining sectional. Bought in May 2020 and it broke 7 months after we got it. Have warranty on it submitted claim had to call to even get them to acknowledge the claim then months to get anyone out and then kept canceling for different reasons 14 yr tech quit ect. The warranty will probably be up before it’s ever fixed. This wasn’t an outlet purchase. Very poor quality would not recommend furniture, company or warranty it’s useless!”
El Dorado Furniture 1 star review on 21st March 2022
Helpful Report
Posted 2 years ago
Ignacio Esquijarosa
Unverified Reviewer
“We bought a recliner set, loveseat and sofa late Sept, delivered mid Oct. The recliner part of loveseat broke late Dec. We went through portal sent pictures sent details. Since then 2 weeks later received email from Lorenna Naveda , store operations , requesting pictures again. Sent those on 1/14, they were acknowledged, someone would call us to schedule repair appointment. Still waiting, called the store, they promise to call you back, no one ever does. My advise , don't buy anything here, if something goes wrong, you will not hear from them! Ignacio Esquijarosa”
Helpful Report
Posted 2 years ago
Toby Kolman
Verified Reviewer
“My husband and I bought all of our furniture at El Dorado about five years ago. We are snow birds and are only in Florida about two months out of the year so it would have been foolish to get a warranty. We are happy with everything but after about two years our sofa started to disintegrate. We started calling El Dorado but to no avail. They said you do not have a warranty but our sofa looks like it is being eaten by an animal. It is not normal. All we asked for at that point was even a nice discount on a new sofa. We cannot afford a sofa every few years. Please get back to me. We actually love this sofa. El Dorado keeps saying the sofa is older no but we complained years back and we hardly use it.”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“Never buy from El Dorado. Bought a corner sofa five years ago, hardly used and now the top layer is completely pillof. Been to the store. The employee told us that this is completely normal!!!!-why were we not warned then that we buy junk???? So know what to expect from El dorado products.”
El Dorado Furniture 1 star review on 14th November 2021 El Dorado Furniture 1 star review on 14th November 2021 El Dorado Furniture 1 star review on 14th November 2021 El Dorado Furniture 1 star review on 14th November 2021 El Dorado Furniture 1 star review on 14th November 2021
Helpful Report
Posted 2 years ago
El Dorado Furniture is rated 1.8 based on 61 reviews
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