“I purchased an Xbox Game Pass code from ElectronicFirst.com, thinking it was a legit deal. After taking my money, they sent an email saying I needed to send a copy of my driver’s license or passport “to verify my identity” before they would deliver the code.
This is a classic scam tactic — no reputable digital seller asks for government ID to send a game code. They also block access to customer service unless you create an account, which is just another way to stall or gather more info. I’ve contacted my bank and am preparing to dispute the charge.
Do NOT trust this site. Avoid at all costs. I’m posting this to help others avoid falling for what I did.
Edit after response from Electronic First:
Their reply is laughable. They claim ID verification is “optional” — yet their system is deliberately designed so you cannot receive your product without handing over your driver’s license or passport. That is not “optional” by any stretch of the imagination. They also claim you can reach support without an account — this is a flat-out lie. It is impossible to contact support without creating an account. I even went along and made one, submitted a ticket, and guess what? They still ignored me.
The only thing they’ve managed to respond to is my public Trustpilot review, which tells you everything you need to know about their priorities. If they truly cared about resolving issues, they’d address actual support tickets instead of trying to save face in public. This is shady, manipulative, and 100% unacceptable. Stay away.”
“Ordered a gaming voucher and took money and never received. Asked for personal documents to verify order. Impossible to contact. Don't be a idiot like me and don't be fooled by trust pilot score. You just need to google review about this site and plenty of people who never received what they ordered! Spoke to bank. Hopefully they can stop payment.”
“I buy a game fro the nintendo switch and guess What they Steal me Why a don't now the say we don't have codes because There is a lot of pressure on us, and they are lying that it is a bad site. A search on Google showed me the basis of how Google suggests this site. What a shameful site.”
“Don’t use them. I bought a game for my son innocently and his switch has been banned from going on line as a result as this was considered fraudulent activity.”
“I don't leave many reviews but I had to this time just to let people know that this company is a joke, ordered a game from them that they said was in stock, took the money straight away and guess what no game! Messaged the day after and their reply was sorry we don't have it and are waiting on it coming in. Week and a bit later and still no game so contact them to be told my order was cancelled and it will take a month to get my money back if lucky, unbelievable! Worst company I have ever used and I only done 1 star but would rather have left zero, stay clear and keep your money!”
“I have ordered a code from them, it doesnt work.
There is no contact number on their website, so cannot call them .
I emailed them but they are not responsive.
AVOID AVOID AVOID
SCAM ALERT!
I have been trying to contact them since 2nd october, but not a positive respond.”
“Purchases are not instant then had to wait hours to get a response from 24/7 support and then after taking my money wanted me to send a photo of my driving license which isn't made clear before you part with your money. I would NOT RECOMMEND this company, use CDKEYS.”
