Name: ELEMIS
Rating: 3.72

“Shocking customer service. Ordered 2X ultra Rich crème with $200 complimentary gift bag for $297. When package arrived, both cremes were missing. Impossible to find a way to contact, finally found live chat, filled in missing order form, no response. Followed up, was told item was out of stock, they had sent me a replacement item (which was a tiny ultra rich gift pack). Website did not show out of stock, nor was I notified or given a choice in the alternative (which was significantly under the value of original purchase). I believe they just made this up, as when I again contacted them (a different customer service representative each time), they then asked if package was damaged. I said no, was refused a refund. I had to continue for weeks to explain this was against Australian consumer law, finally was told it would be refunded, in writing only to receive yet another email to say no refund, offered me a $30 voucher 🫨. I gave up, lodged a fraud investigation with bank and when they were aware of this, they said if you cease the investigation we will refund. Absolute nightmare.”

Helpful Report

Posted 2 months ago

“Terrible customer service-really quite unbelievable. Nice products. A shame they don’t have it together.”

Helpful Report

Posted 5 months ago

“I ordered 2 items an I applied a discount code, which didn't work I! Sent email regarding this an received a automated reply saying they would answer within a few days?That was 8 days ago ??? Also phoned the number on my confirmation email ,number not in use ???? So how do u get in touch with Elemis terrible customer service, I have told friends &family not to buy from Elemis as they falsely advertise discount codes that do t work , disgusting customer service.”

Helpful Report

Posted 2 years ago

“I’ve been a loyal Elemis customer for 4 years now, because I truly enjoy their products, but am finally ready to quit them because of their horrible customer service. They not only take more than A MONTH to get back to me the last 3 times I’ve inquired about a simple pricing/promo issue, but when I do finally hear from them, they totally disregarded my questions/issues and basically sent me a lame generic response. For example, their response to my question about purchasing something that had a lower price a day later was: ‘Unfortunately at Elemis.com we offer various offers on different occasions and they vary all the time.’ Any other retailers would have adjusted the price within a week of purchase. I feel like Elemis need to get their damn marketing and customer service act together otherwise they will be losing a lot more loyal customers, or maybe they simply just don’t care! La Mer here I come!”

Helpful Report

Posted 3 years ago

“I’ve been a loyal Elemis customer for 4 years now, because I truly enjoy their products, but am finally ready to quit them because of their horrible customer service. They not only take more than A MONTH to get back to me the last 3 times I’ve inquired about a simple pricing/promo issue, but when I do finally hear from them, they totally disregarded my questions/issues and basically sent me a lame generic response. For example, their response to my question about purchasing something that had a lower price a day later was: ‘Unfortunately at Elemis.com we offer various offers on different occasions and they vary all the time.’ Any other retailers would have adjusted the price within a week of purchase. I feel like Elemis need to get their damn marketing and customer service act together otherwise they will be losing a lot more loyal customers, or maybe they simply just don’t care! La Mer here I come!”

Helpful Report

Posted 3 years ago


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email

ELEMIS Reviews