Elite Garages Reviews

Name: Elite Garages
Address: Elite House, Unit 7 Star Road Trading Estate, Star Road, Horsham
Rating: 4.82

4.8 Rating 4,308 Reviews

97 %

of reviewers recommend Elite Garages

4.8

Based on 4,308 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Elite Garages:

Elite Garages are one of the South's leading independent tyre, MOT, car service and forecourt operators with a turnover in excess of

Visit Website

Phone:

01403756520

Email:

enquiries@elitegarages.co.uk

Location:

Elite House, Unit 7 Star Road Trading Estate, Star Road
Horsham
RH13 8RA

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Elite Garages 1 star review on 1st July 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took the car for an MOT. Elite Garages failed it due to side lights flashing at the rear with the hazard lights on. They advised that I contact an auto electrician as they could not work on the 'fault'. They supplied a number. The auto electrician looked for 10 minutes and then said there was absolutely nothing wrong with my car and that was what was supposed to happen and the car should not have failed - he called Elite to tell them this which they accepted. The auto electrician charged £20 for the callout and said Elite should pay this as it was their mistake. They refused. Customer lost. Shocking customer service.”

Helpful Report

Posted 3 years ago

We're sorry to see your 1-star review. Having spoken to our Head Office team, we understand that this has been dealt with directly with you. Apologies again for the inconvenience caused. If you would like to discuss this further, please email us at enquiries@elitegarages.co.uk. Thank you.

Posted 3 years ago

“Unfortunately really disappointed with the results of having new tyres fitted to my car. I can live with the wheels being filthy as I can clean them but what I find unacceptable are chips and scratches to my alloy wheels. I have used Elite Garages for many years and this standard of work is disheartening and regrettably will stop me from using their services in the future.”

Helpful Report

Posted 3 years ago

We're sorry to see your 1-star review. We had not been made aware of any damage caused until we read this review. Please email us at enquiries@elitegarages.co.uk with some further information so that we can look into this. Thank you.

Posted 3 years ago

“Called into Maidstone branch at 5.37 this evening with rim already off in another car had two punctures needed this with a new tyre and spare replaced the other one. So a simple tyre replace, did not need to remove or replace on a car. just the rim. Was told that company does not pay overtime and not willing to help even though new tyre should be replaced within 15 minutes, next garage done it in ten minutes. This sort of attitude is what makes companies fail, I am an employer and would dread to think my staff would chase customers away in such a manner. The manager did not have to do the job, there was two people standing talking in the workshop”

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Posted 4 years ago

“Put car in to fix a problem charged for parts but still not fixed the problem. Then told i need a new gear box, so took to another garage who fixed the issue. Will not be using elite garage ever again!!”

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Posted 4 years ago

“6 hour wait for 2 tyres to be changed,that were booked to be done, I also paid for a tyre repair which was done and 10 minutes later was flat, got done elsewhere which was much better value and service, they are very understaffed and that’s affecting their customer service sadly.”

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Posted 4 years ago

“The service was all it should be... Caution to leaving any valuables or personal items in your car as when you return they may not be there as someone has sticky fingers.”

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Posted 4 years ago

Hi DRK. We’re really sorry to see your comments and this is the first we have heard of this complaint. Please email us at enquiries@elitegarages.co.uk with some further information regarding your visit so that we can look into this. Thank you.

Posted 4 years ago

“Had 2 tyres to be changed but they broke my locking nut and then tried to tell me it was damaged before it has not been used before as the van is 2 years old and not had any tyres changed on it so this cost me £38.40 for a new one then went back to have them changed they took over 1 hour and 20 mins to do so not really good enough.”

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Posted 4 years ago

“Air Con problem: not working. Told needed new fan (£300) plus labour (£400). Went to another garage - no gas in cylinder! Regassed for £60 and works perfectly. At same time needed new tyre: quoted £117 which was same as identical tyre from tyrefitters (including disposal, balancing etc). Went ahead and bill was £152. Complained and was told "sorry we should have quoted the all inclusive price instead"”

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Posted 4 years ago

We're sorry to read your 1-star review. Please email us at enquiries@elitegarages.co.uk with some further information so that we can look into this. Thank you.

Posted 4 years ago

“Great garage but is not for changing tyres 😃😃😃😂😂 They couldn't unscrew the Locking Wheel Nuts I've been to different garage And they opened Without any problems🤣🤣🤣🤣🤣🤣”

Helpful Report

Posted 4 years ago

Hi. We're sorry to see your review. Please email us at enquiries@elitegarages.co.uk with some further information about your visit so that we can look into this. Thank you.

Posted 4 years ago

“Won't be going back again. Over 3.5hrs to fit tyres and do tracking. Total joke from start to finish. Won't be recommending. Management full of excuses which weren't my problem. Would never have used them if I had known the trouble it would be”

Helpful Report

Posted 4 years ago

Hi Nigel. We're sorry to see your 1-star review. Please email us at enquiries@elitegarages.co.uk with some further information about your visit so that we can look into this. Thank you.

Posted 4 years ago

“The tyre fitter has destroyed one of my alloy wheels and never mentioned at the time. Found the damage a few days after when cleaning the bead lube from the wheel.”

Helpful Report

Posted 4 years ago

Hi. We're sorry to see your 1-star review. Please email us at enquiries@elitegarages.co.uk with some further information so that we can look into this for you. Thank you.

Posted 4 years ago

“I brought my mini to elite for an mot on 5/4 It failed on a tyre and wing mirror which they sorted and I paid for. It also failed it’s emissions. The young man looked into why and said for £120 they’d change the spark plugs and run a petrol cleaner through it. I decided to get it checked by a mechanic who specialises in minis. He replaced the spark plugs air filter and oil. He also took it to have its emissions checked at another mot garage where it passed. This was on the 12/4. On the 16/4 I returned to elite for the retest an older man asked me what work I’d had done which I told him. I also left the emissions pass sheet in the car to show him. 20 minutes later he came and sat next to me in the waiting room. He was very patronising and condescending. He told me that it had failed again. The test showed that the reason was a broken catalytic converter. This was NEVER mentioned when it failed originally. Before he could quote me a price or recommend a garage they use for work they can’t do I asked for my keys and left. Today I took time off work to take it to another garage to have it moted again. I’d done nothing more to it yet it PASSED!!! I feel that because I took my car to someone else for the original repair the man at elite was trying to intimidate me into having something unnecessary done his whole manner was condescending I feel that’s because I’m a woman. It cost me £50 for another mot test but it showed me that not all garages treat women drivers like they’re idiots. Maybe just big concerns like elite do. Whereas the smaller garages are perhaps just more honest.”

Helpful Report

Posted 4 years ago

Hi, We're really sorry to see your 1 star review. Customer care is of the utmost importance to us. Please email us at enquiries@elitegarages.co.uk with further details so that we can look into this for you. Thank you.

Posted 4 years ago

“I was promised that my car will be as good as new and came back with problems I didn’t have before!! All I had from the garage is lies!! The insurance company told me that the garage will take my car to Honda to change the brakes and take for a test drive to check what the cause of the clunking noise is but the garage changed the brakes themselves and I still have the same problem with new squeaking noises from the new brakes!!”

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Posted 4 years ago

We're sorry to see your 1 star rating. Please email enquiries@elitegarages.co.uk with further information if you would like us to look into this. Thank you.

Posted 4 years ago

“I use Elite in Haywards Heath to change my car tyres, I do so because Blackcircle supplier gave this option and Elite garage is 4 miles away distance from my home, so I bring my car for the tyres service but to be clear, if there was a local alternative. I would use it. Customer Service is horrible. The manager is generally rude and grumpy, as opposed to the team being thankful for the job done.Is this zero tolerance stance on poor management but now I will take the easy choice and avoid this poor Elite garage.”

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Posted 4 years ago

“Not very pleased. Had to take it back 3 times. Still not fixed. Had to take to another garage and pay again. Would not use elite again”

Helpful Report

Posted 4 years ago

Hi. We're sorry to see your 1 star review. We cannot find a record of your visit so please email enquiries@elitegarages.co.uk with further information so that we can look into this. Thank you.

Posted 4 years ago

“I paid over £1000 for a premium service at Haywards Heath. I even asked if the wheelbearings could be checked as there was excessive noise. I was assured no issues and the car passed. Since the it has cost me over £2000. Firstly to replace the alternator as the pulleys had not been checked. Then the DPF needed toping up. Had not been checked. Finally both front wheel bearings had to be replaced as they were so dangerous. The new mechanic said it was dangerous to drive and should not have passed the MOT. I have written to Elite but grey have declined to respond so now need to take it further”

Helpful Report

Posted 4 years ago

“My vehicle was booked for a premium service (£240) which was carried out on Tues 4th Jan. When I next drove my vehicle on Saturday 8th Jan, it was pulsing on idle, the abs lights had come on & when acceleration was applied, the car frequently didn't respond (which I discovered at 65mph on a motorway) When I opened the bonnet at home, I found that the oil cap was missing & there was a lot of smoke coming from the exhaust. I immediately called the garage who wanted me to drive it into them, I refused to do so without an oil cap, so they offered to send a mechanic out (maybe 10mins from location) with oil & a temp cap which I was happy about, they took the car to the garage for diagnostic. The mechanic said that is was possibly a pressure issue caused by incorrect instalation of oil cap. The mileage was noted on service paperwork to show it hadn't driven since the day of service. I was happy about this, I understand that things can go wrong and even the best mechanic can make mistakes. It's how the mistakes are rectified that is important. I feel that coming out with a temp cap & making my vehicle safe is the least they could do. When I enquired about financial compensation, the colleague said that them coming out to my address was compensation and I'm not entitled to anything else. I didn't pay £240 for them not to install the oil cap properly, potentially damage my engine, catalytic converter and the inconvenience to have to source my own replacement vehicle last minute (I had work at 05.00 the following morning) I feel that if something trivial as not fitting an oil cap properly wasn't carried out, what else was missed and how does justify not refunding the price paid for service after all of the inconvenience & mistrust caused. This is a shame as I wanted to regain trust in the location but service recovery was not good enough.”

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Posted 4 years ago

“bad customer services”

Helpful Report

Posted 4 years ago

Hi. We're sorry to see your 1-star review. Please email us at enquiries@elitegarages.co.uk with some information about your visit so that we can look into this for you. Thank you.

Posted 4 years ago

“Poor costumer Service. Didn’t carry out the job properly. Will not use again”

Helpful Report

Posted 4 years ago

Hi. We're sorry to see your 1 star rating. Please email enquiries@elitegarages.co.uk with further information regarding your visit so that we can look into this for you. Thank you.