Elite Garages Reviews

Name: Elite Garages
Address: Elite House, Unit 7 Star Road Trading Estate, Star Road, Horsham
Rating: 4.83

4.8 Rating 4,304 Reviews

97 %

of reviewers recommend Elite Garages

4.8

Based on 4,304 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Elite Garages:

Elite Garages are one of the South's leading independent tyre, MOT, car service and forecourt operators with a turnover in excess of

Visit Website

Phone:

01403756520

Email:

enquiries@elitegarages.co.uk

Location:

Elite House, Unit 7 Star Road Trading Estate, Star Road
Horsham
RH13 8RA

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Elite Garages 1 star review on 5th March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Subject: Hyundai Tucson Repairs Elite Garages On recommendation of my(very safety conscious) father I had fitted 4 new tires by Elite Garages located in Bournemouth. Some months later I heard a metal sound when changing gear and immediately booked it in to Elite to diagnose the fault. Unfortunately for whatever reason they could not find any problem or indeed hear the noise! I picked up my car and soon after the noise developed and my father, as a retired technician himself, took the car to an independent engineer for diagnosis, which turned out to be a defective gearbox. We sourced a secondhand unit to speed the process as I needed the car urgently for my daily nursery run. Elite were contracted to do the replacement along with a new Hyundai supplied clutch. All went well and after a couple of days the repairs were completed, and my car returned. This is when things started to go wrong and after a couple of weeks I lost all control of the gears and had to be recovered back to the garage (Elite) who then diagnosed the gear cables to be defective and needed replacement at a cost of around £500, I agreed these cost and paid on completion. Then a couple of months later and around only 1000 miles since the gearbox replacement I went to visit my sister some round trip of 200 miles and on the return heard a knocking noise from the front and as I was on the motorway and reluctant to stop with my daughter in the car so I continue the short last part of my journey. I stopped at my fathers house and he was horrified to find both front wheels had come loose, and some studs had broken, as the garage was close-by we secured as best and dropped the car at Elite. On inspection they confirmed that both wheels had come loose damaging the wheels and hubs, but immediately concluded this was due to the fact I had not had the wheel nuts retorqued after the repairs were done as indicated on there invoice! This is when my father became involved and fortunately there was in attendance a regional manager (Melvin) at the time and after let's a say technical discussion he agreed to complete the repairs at no cost to me noting this was because I had spent a lot of money with them!!! My father now oversaw the repair and even supplied two replacement wheels at his cost to speed up the repair process so that I could get my car back quickly. He also documented the issue in writing to the then manager Mark which I have transcribed below. Now fast forward six plus months and yet again I hear a knocking noise from the car and booked in with Elite and explained to their new manager the issue with no reference to the past problem as their technicians I presumed would know of the repairs already undertaken. I received a call that all was well on the test and a fastener was tighten and I could collect the car with no cost. I asked my father to collect as I was at work, and he proceeded to Elite and complimented the manager for her great customer service and proceeded to drive the car and to his astonishment yet again the noise was evident and returned immediately to the garage to inform the manager. This is where it gets interesting as the "Technician" involved was called and he declared the car was SAFE and with no noise and stormed off leaving my father a little upset to say the least, however eventually the manager convinced the "technician" to attend a test drive with my father and confirmed the knocking noise himself on return to the garage he pronounced he should take the car to Hyundai as their team wanted no more to do with this car which indicated a lack in their own competence! I await to hear from the management team at Elite Garages 19/06/24 but would advise ladies if you don't have a father like mine steer clear of this particular garage. (Review to be posted) Nadine Knight " Subject: Hyundai Tucson Wheel stud failure Mark Thank you for your time this morning and the confirmation that to your knowledge Elite Garages are not ISO 9001 Quality accredited company. However you did confirm that you have in house facilities to test and certify your calibrated instruments which had been done recently. This would therefore eliminate the prospect of this failure occurring due to an incorrect torque setting being applied to the wheel nuts as long as it was set correctly to the manufacturers specification. As per our conversation and agreed resolution to this potential life threatening event with Melvin your area manager, I will now document in writing what was agreed so that we have no misunderstanding of what needs to be done to rectify the damage that has occurred due to the nuts coming loose after repairs carried out for the replacement of the gearbox on the 14th July 2023. Both front wheel hubs to be replaced with exchange items sourced and inspected by Elite. Both damaged wheels to be replace with inspected undamaged rims or as indicated by the ones removed i.e scuff marks. All studs, wheel nuts and locking nuts to be replaced with new. (if studs are included with sourced hubs this is acceptable on inspection) Inspection of wheel bearings if included with second hand hubs. Wheel balance and aliment on completion of repairs As you are aware when I delivered this my daughter's car to you for the gearbox repair, I emphasised the safety aspect to this vehicle, as it would be transporting my granddaughter as well and did not question the cost and ensured it had new tires supplied recently by your company. Please bear this in mind when dealing with this safety and emotive issue which could have resulted in something much more serious. Paul Knight Letter drafted on behalf of Nadine Knight (car owner) P.s Stud failure due to "side load fatigue facture" resulting from loose wheel nuts”

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Posted 1 year ago

“Rude and obstructive! MOT booking email clearly states "Arrival time 10:30 - 11:30" but when I arrived at 10:55 I was told "You're too late mate" so I mentioned the email and was told I was wrong, which I politely challenged and was told "Show me the email" The chap on reception showed absolutely no interest in finding a solution or even rebooking. And this is not the first experience with the same guy. I had been a customer at Elite Garages in Brighton for 16 years but I will not be back again.”

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Posted 1 year ago

“Very long wait times even for basic work.”

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Posted 2 years ago

“Apparently "cleaned" my disk breaks which were so bad failed me as week later and had to get them replaced.”

Helpful Report

Posted 2 years ago

Hi. We're sorry to read your 1-star review. Please email us at enquiries@elitegarages.co.uk with some further information so that we can look into this. Thank you.

Posted 2 years ago

“You didn’t validate your customer’s email addresses, a terrible data privacy stance in an information age”

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Posted 2 years ago

“I was not happy at being told the new tyres could be up to 2 years old. I refused to have tyres older than 6 months. The desk clerk started to push back at me, eventually, he said he would check the age of the tyres and they turned out to be about 6 months old, which was my limit of acceptability. The fitter was surly and I was not convinced he fitted new valves. I asked if he could see why I was slowly leaking ait on one tyre and he did not report back.”

Helpful Report

Posted 2 years ago

Hi. We're sorry to read your 1-star review. Please email us at enquiries@elitegarages.co.uk with some further information if you would like us to look into this. Thank you.

Posted 2 years ago

“My car was sent in for a Gold Service and some additional items. After the Service most of the additional items had not been commenced and as i drove along the highway a few hours later my rear wheel fell off as the nuts had not been affixed Elite finally collected the car fRom Bicester and took several days to return it to me. There was no apology and no credit for the work not previously paid for, I had to pay a considerable amount of money to Get Myself back to Bournemouth, The garage offered no compensation. There were several expensive recommendations after the service for work That should be done I have since had my care checked by both RAC and AA and Both said such work is Unnecessary , There was a problem with the cooling system, Elite wanted about 800 pounds to Fix it saying it needed a new radiator. It was a problem with a pump and cost 185 pounds to replace . I have now passed all the paperwork to my lawyer for further action and recovery of my costs caused By elites failure to carry out the work correctly”

Helpful Report

Posted 2 years ago

“Your Brighton branch damaged the wheel on my nearly new car whilst fitting a replacement tyre. You offered a solution to fix it, when I stated the solution wasn’t satisfactory, you simply handed me off to Black Circles and I’ve not heard anything else from you. Apart from now, and you want a review. Really?”

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Posted 2 years ago

“Absolutely disgusting service I took my car there for MOT and when I wen back to pick it up my dash cam was on the floor broken, my phone holder was on the pasager seat on top of my jacket with the gloue stuck to it so I had to bin that as well never ever go there if you like and respect your belongings!”

Helpful Report

Posted 2 years ago

Hi. We're sorry to see your 1-star review and were surprised as we had not been made aware of any issues before we read this review. Please email us at enquiries@elitegarages.co.uk so that we can look into this for you.

Posted 2 years ago

“Haywards Heath Branch Three month ago I took my car to Parker’s with an air conditioning fault they told me the best place to go would be elite to find the leak. I booked my car in and told them that there was an issue with the air conditioning could they check for a leak. I picked up the car and was told there was no leak but the refrigerant level was small so had to be topped up so I had paid for an air conditioning service. After two months the air conditioning in the car started to make the same whooshing noises that it had the first time it had failed. Within another month it had stopped working. I took it into elite and was told on the last visit they had not looked for a leak they had just topped it up. I told them why I had brought it to them in the first place and then it was suggested to me that within the last three months the fault could have developed. I could see I was not going to get anywhere so walked out, I will not be going back very disappointed.”

Helpful Report

Posted 2 years ago

“I bought 4 new khumo (non run flat) tyres online from your website (recommendation of tyres via my numberplate), for my 730d. Booked a slot and took time away from work to drop the car off in the morning. Upon taking the car in, I was told that they couldn't be fitted because the current wheels had run flats on them (and that they cant fit tyres they dont recommend). I said I was aware but the tyres were not runflats, but they where listed as recommended for my car online on your website. The chap then said they obviously make cars from the factory with runflats or non runflats but they can't fit either, if it differs to what is on the car, even if the customer requests and they are recommended via the website provided by yourselves. So this then left me with four new tyres and fitting services declined. No rebate was given off the price for not fitting the tyres, "tyre fitting is included free" so I was told. leaving me with four tyres at the original price that I had to take to a rival garage to get fitted at a extra cost of £80 labour (they had no issues fitting non runflats, they said they would only not fit them if you where trying to put a Non run flat on the same axle as a run flat, which is fairly standard logic). Point being, no where on the website or in the store does it say the policy you wont fit non run flats to a car that currently has run flats or viceversa.”

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Posted 2 years ago

“I’m still having the problem with my break pads.”

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Posted 2 years ago

“I took my car to Elite as the clutch had failed. They fitted a new one. I picked the car up and the clutch felt really loose. I returned the car and they said it needed bleeding. I left the car with them. When I collected the car and drove it home, it felt a little better but I still wasn’t confident that it was all right. I drove to work at Cottesmore Golf Club. There was a loud bang from under the car. I jumped out and looked under the car. I couldn’t see anything. I was worried being on a busy country road . I managed to get the car in gear and turned into the entrance of Cottesmore. There was another loud noise, a workman came running towards me and looked at the car. We couldn’t see anything. I called out the RAC who towed it back to Elite at Mannings Heath. This was in December 22 and January of this year. The gear box had imploded. I am in dispute now with Elite . I have had the car stored and a second opinion has shown that I need a new clutch and gearbox . Elite are now not answering my emails. I have sent an email to the MD he has not responded. I have just been informed by my insurance company that their solicitors will look at my case now. I am so disappointed and stressed by this whole event. I have asked for a meeting but no response.”

Helpful Report

Posted 2 years ago

“If you order your tyres elsewhere (Black Circles etc) Elite will give you a hard time. They don’t give you an appointment and find any way they can not to fit them, like they’re a member of a club they don’t want to belong to. In my case they spotted the load rating of 88 was lower than the 94 fitted, even though 88 was fine for my car. I had to go away to gather evidence and do the calculation myself. They eventually fitted on a second visit, then damaged my rims as they don’t use a rim protector.”

Helpful Report

Posted 2 years ago

Hi. Thank you for taking the time to leave us your feedback. Our tyre fitting system is on a first-come, first-served basis and we don't offer specific time slot bookings. Apologies for any inconvenience caused. We have not been made aware of any damage caused to rims. Please email us at enquiries@elitegarages.co.uk with some further information so that we can look into this. Thank you.

Posted 2 years ago

“My Abarth was damaged during a tyre fitting at Elite Garages Canterbury on the near side front brake caliper and near side skirt trim, which can be seen in pictures below. The vehicle was immaculate before the fitting and I have a pre - appointment walkaround video as evidence. Blackcircles / Elite Garages Canterbury have not accepted responsibility.”

Helpful Report

Posted 2 years ago

Hi. We're sorry to see your 1-star review. Having spoken to our Head Office, it appears we have already communicated regarding this, but if you would like us to look into this further, please email enquiries@elitegarages.co.uk. Thank you.

Posted 2 years ago

“Very disappointed booked car in for service and Mot failed due to broken back on passenger wing mirror (not a mot fail in fact not part of mot) front light bulbs needed replacement and other mechanical problems felt let down that they did not do service BEFORE mot so that faults could be rectified I have now taken car to garage down the road who I feel confident will do a good job.”

Helpful Report

Posted 2 years ago

Hi. We're sorry to see your 1-star review. Please email enquiries@elitegarages.co.uk with some further information so we can look into this for you. Thank you.

Posted 2 years ago

“Raomund was rude and unprofessional. He did not want my custom and provided inaccurate advice which is worrying. Artur on the other hand was great. I will not be recommending Elite Garages to anyone.”

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Posted 3 years ago

Hi. We're sorry to see your 1-star review. Please email us at enquiries@elitegarages.co.uk with some further information so that we can look into this. Thank you.

Posted 3 years ago

“Took the car for an MOT. Elite Garages failed it due to side lights flashing at the rear with the hazard lights on. They advised that I contact an auto electrician as they could not work on the 'fault'. They supplied a number. The auto electrician looked for 10 minutes and then said there was absolutely nothing wrong with my car and that was what was supposed to happen and the car should not have failed - he called Elite to tell them this which they accepted. The auto electrician charged £20 for the callout and said Elite should pay this as it was their mistake. They refused. Customer lost. Shocking customer service.”

Helpful Report

Posted 3 years ago

We're sorry to see your 1-star review. Having spoken to our Head Office team, we understand that this has been dealt with directly with you. Apologies again for the inconvenience caused. If you would like to discuss this further, please email us at enquiries@elitegarages.co.uk. Thank you.

Posted 3 years ago

“Unfortunately really disappointed with the results of having new tyres fitted to my car. I can live with the wheels being filthy as I can clean them but what I find unacceptable are chips and scratches to my alloy wheels. I have used Elite Garages for many years and this standard of work is disheartening and regrettably will stop me from using their services in the future.”

Helpful Report

Posted 3 years ago

We're sorry to see your 1-star review. We had not been made aware of any damage caused until we read this review. Please email us at enquiries@elitegarages.co.uk with some further information so that we can look into this. Thank you.

Posted 3 years ago

“Called into Maidstone branch at 5.37 this evening with rim already off in another car had two punctures needed this with a new tyre and spare replaced the other one. So a simple tyre replace, did not need to remove or replace on a car. just the rim. Was told that company does not pay overtime and not willing to help even though new tyre should be replaced within 15 minutes, next garage done it in ten minutes. This sort of attitude is what makes companies fail, I am an employer and would dread to think my staff would chase customers away in such a manner. The manager did not have to do the job, there was two people standing talking in the workshop”

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Posted 3 years ago

Elite Garages is rated 4.8 based on 4,304 reviews