Elite Garages Reviews

Name: Elite Garages
Address: Elite House, Unit 7 Star Road Trading Estate, Star Road, Horsham
Rating: 4.82

4.8 Rating 4,308 Reviews

97 %

of reviewers recommend Elite Garages

4.8

Based on 4,308 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Elite Garages:

Elite Garages are one of the South's leading independent tyre, MOT, car service and forecourt operators with a turnover in excess of

Visit Website

Phone:

01403756520

Email:

enquiries@elitegarages.co.uk

Location:

Elite House, Unit 7 Star Road Trading Estate, Star Road
Horsham
RH13 8RA

Write Your review

Tell us how Elite Garages made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Elite Garages 1 star review on 1st July 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would say 1 star is even a compliment. I got charged for looking at my car for £54. Which I didn’t get told about. I only really went in there to get my MOT done. I just asked the lady if they could have a look why my car was over heating and she said okay. Not telling me I was going to get charge. And then I get told what needed to be done just before I paid and a person called Dave or David. Said it was £610 to repair everything. I looking into it all and he was going to charge me £305+ VAT when I found the part for £30 from East Kent parts. And he told me he looked around and couldn’t find the part anywhere except for the dealership. I’ve never bought parts by myself but as this price was huge and my girlfriends brother does other mechanical things he helped me look for the piece and found it. I really wish I could go and talk to the owner about what happened because it was the terrible experience. It was the first time I thought as it was more convenient I would change garage for once but was a terrible decision. I don’t feel like I should’ve been charge £54 without getting told there was a charge. And had a good explanation why Dave tried to charge me more than £300 the price of the part I found.”

Helpful Report

Posted 5 years ago

Sorry to read your comments. Please email enquiries@elitegarages.co.uk if you would like us to look into this further. Kind regards, Elite Garages

Posted 5 years ago

“I booked my car in for a major service and MOT. I took my car in at 8.30. MOT was done but they only managed to do a very small service on my car after having it all day. This was totally pointless as it needed a major service. I now have to take my car else where and spend more money to get my car properly serviced. Not happy at all. If they had said they couldn’t do the service I would have booked it somewhere else. Or if they had rang me and said they can’t fit it in today but can book it in at another time that would have been acceptable. I would not use this garage again or recommend to anyone I know.”

Helpful Report

Posted 5 years ago

We're sorry to read your 1 star review. Please email us at enquiries@elitegarages.co.uk with further details so that we can look into this further. Kind regards, Elite Garages

Posted 5 years ago

“Appalling, avoid using this garage! I took my car in for an MOT, my car had been running perfectly fine, car started first go every time I turned the key. Got a call from Elite saying I needed to pick my car up ASAP whilst the engine was running as they had trouble starting it. Got there and was told my car needed £1000.00 worth of parts to pass its MOT. Left in complete bewilderment as my car had been running perfectly fine beforehand but driving home the engine sounded awful and completely different. Was unable to even start the car after getting it home and was very suspiscious, so I went to another small independent garage who got me through my MOT at a price of £432.22 and that included labour and a new battery, which hadn't even been figured into Elite's cost of £1000.00. I don't even want to give them 1 star as they've ripped my off of £54.00 for an MOT. These guys should be ashamed of themselves, especially in these hard times!”

Helpful Report

Posted 5 years ago

“Don’t recommend won’t be taking my car there again”

Helpful Report

Posted 5 years ago

We're sorry to hear that you weren't satisfied with your visit. It is unfortunate that we could not accommodate your MOT the same day when your MOT appointment was booked for 11:30am and you arrived at 1:30pm.

Posted 5 years ago

“Haven’t had any issue with this garage before except for this time, the was a big scuff on my leather steering wheel and the drivers seat was pulled very close, so it seem someone has scuffed the steering when whilst getting in or out. Not to pleased about that. They need to take more of customers vehicles”

Helpful Report

Posted 5 years ago

“I did not have a good experience with Elite. I had my brake pads booked in at 8:30 and an MOT at 12:30. I had not heard anything so called at 13:30 and was advised my car failed on brake pads which were meant to have already been done. I wasn’t able to pick my car up until 4pm - it took over two hours for brake pads to be done. My partner lost half a days work due to taking the morning off and not expecting it to take this long. Had my brake pads been fitted at the time they were booked I would have been able to pick up my car much earlier.”

Helpful Report

Posted 5 years ago

“I am very sorry but this guys just waste my time. 2 hours waiting for couple of tires, after they say they only have one, Only excuses. sorry but i do not recommended this garage”

Helpful Report

Posted 5 years ago

Hi George. We're sorry to hear you weren't satisfied with your visit. Please email enquiries@elitegarages.co.uk if you would like to discuss this further.

Posted 5 years ago

“Had my car done ,after completing the job done they called me to say the brake pipe busted,due to their carelessness in not fitting it properly happened while test driving,two weeks after doing wheel alignment or tracking ,near side track rod end comes undone and could have been worse if I was on a motorway...would not go back to them and would not recommend either,would lodge a complain against them to the Motor Ombudsman since no one bothered to reply to my email.Please refrain from going to Elite Garages Portsmouth,total rip-off”

Helpful Report

Posted 6 years ago

We're sorry to hear that you were not satisfied. Please contact us via enquiries@elitegarages.co.uk so we can look into this further for you.

Posted 6 years ago

“Took my Audi A6 to Bournemouth branch for 2 bulbs and a tyre and booked it for glow plugs and service for the following week. Shocking service missed 21 bulb telling me all were working. Then when changing it they affected all the cluster and were pointing the blame at the car. Didn’t have a clue about the car and eventually got it working after I myself turned the ignition off and on. They then called the following day with some pathetic story why they couldn’t do my service and glow plugs due to potential complications. Worst garage ever if they can’t change a bulb, replace glow plugs and do a service the should find another day job absolutely no knowledge and total lack of competence”

Helpful Report

Posted 6 years ago

“I took my transit connect in for a wheel bearing and A.B.S light on dash. I was told i needed a wheel stud as the thread was worn seemed fine before. I am still waiting for a phone call to confirm they have this my A.B.S liight is still on and i have been charged for computerized wheel allignment which has not been done. I used this garage out of desperation as my regular garage was busy on the day. I would not recommend anybody to take a vehicle to them for any reason. A total letdown.”

Helpful Report

Posted 7 years ago

I am really sorry you feel disappointed with your recent experience at Elite. Rest assured this isn't the usual level of customer care we deliver. Can you please email your contact details to sophie@elitegarages.co.uk and i can get the area manager to contact you. Regards

Posted 7 years ago

Elite Garages is rated 4.8 based on 4,308 reviews