Elite Garages Reviews

Name: Elite Garages
Address: Elite House, Unit 7 Star Road Trading Estate, Star Road, Horsham
Rating: 4.82

4.8 Rating 4,308 Reviews

97 %

of reviewers recommend Elite Garages

4.8

Based on 4,308 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Elite Garages:

Elite Garages are one of the South's leading independent tyre, MOT, car service and forecourt operators with a turnover in excess of

Visit Website

Phone:

01403756520

Email:

enquiries@elitegarages.co.uk

Location:

Elite House, Unit 7 Star Road Trading Estate, Star Road
Horsham
RH13 8RA

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Elite Garages 1 star review on 1st July 2026

Anonymous

Anonymous // 01/01/2019

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“The guys at Elite were very friendly, efficient and accomodating . The clutch and DMF on our Audi A3 was replaced exactly on time and at the quoted cost . Would thoroughly recommend”

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Posted 4 years ago

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Posted 4 years ago

“The team are friendly, helpful, reliable and honest. All work carried out to highest standards and in a timely manner.”

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Posted 4 years ago

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Posted 4 years ago

“I was very pleased with Elite garages, the only thing was I was waiting in Waitrose with a coffee and a read, waiting for them to contact me to let me know the job was done but they didn't. I went over and asked, and it was ready. It would have been good to have a call to say 'ready to pick up'. But I did enjoy a quiet read, so all was not lost. Thank you.”

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Posted 4 years ago

“My vehicle was booked for a premium service (£240) which was carried out on Tues 4th Jan. When I next drove my vehicle on Saturday 8th Jan, it was pulsing on idle, the abs lights had come on & when acceleration was applied, the car frequently didn't respond (which I discovered at 65mph on a motorway) When I opened the bonnet at home, I found that the oil cap was missing & there was a lot of smoke coming from the exhaust. I immediately called the garage who wanted me to drive it into them, I refused to do so without an oil cap, so they offered to send a mechanic out (maybe 10mins from location) with oil & a temp cap which I was happy about, they took the car to the garage for diagnostic. The mechanic said that is was possibly a pressure issue caused by incorrect instalation of oil cap. The mileage was noted on service paperwork to show it hadn't driven since the day of service. I was happy about this, I understand that things can go wrong and even the best mechanic can make mistakes. It's how the mistakes are rectified that is important. I feel that coming out with a temp cap & making my vehicle safe is the least they could do. When I enquired about financial compensation, the colleague said that them coming out to my address was compensation and I'm not entitled to anything else. I didn't pay £240 for them not to install the oil cap properly, potentially damage my engine, catalytic converter and the inconvenience to have to source my own replacement vehicle last minute (I had work at 05.00 the following morning) I feel that if something trivial as not fitting an oil cap properly wasn't carried out, what else was missed and how does justify not refunding the price paid for service after all of the inconvenience & mistrust caused. This is a shame as I wanted to regain trust in the location but service recovery was not good enough.”

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Posted 4 years ago

“The staff were very helpful when I recently needed a new tyre. It is extra good as the garage is situated directly opposite my house! Many thanks, Victoria Nicholls.”

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Posted 4 years ago

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Posted 4 years ago

“Very helpful and very good service. Would recommend them.”

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Posted 4 years ago

“Excellent service. I had gone in to purchase a new tyre but after checking my existing tyre, the fitter advised there was nothing wrong with it and I should just have it resealed. An honest service, saving me money.”

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Posted 4 years ago

“Great customer service , thank you”

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Posted 4 years ago

“Great quick service, really friendly and helpful !”

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Posted 4 years ago

“Was the cars MOT The guys were so good and friendly and I've been taking my car here for 3 years and can't fault them at all”

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Posted 4 years ago

“The service and mot was completed efficiently and the contact I had with the staff was friendly and pleasant.”

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Posted 4 years ago

“As usual prompt and courteous service from arrival to departure from a group of professionals . Can’t fault them at Caterham branch . Well done again team . Regards. Mark H”

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Posted 4 years ago

“Short and sweet”

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Posted 4 years ago

“Everything was done in professional manner. The staff is polite and helpful.”

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Posted 4 years ago

“I’m happy with service so much. Perfect!!! Thank you very much”

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Posted 4 years ago

“Very pleasant return to this well established concern”

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Posted 4 years ago

“Elite garages, has provided an excellent service from start to finish and I would recommend them always.”

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Posted 4 years ago

“Great service easy booking system”

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Posted 4 years ago

“I have my car serviced and mot with you and have found elite to be efficient and helpful. Thank you”

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Posted 4 years ago

“I was very relieved to be given an appointment on a Saturday to look at a slow puncture on my tyre. The guy who sorted out for me was really helpful and polite and made the whole experience very positive.”

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Posted 4 years ago

Elite Garages is rated 4.8 based on 4,308 reviews