Elite Garages Reviews

Name: Elite Garages
Address: Elite House, Unit 7 Star Road Trading Estate, Star Road, Horsham
Rating: 4.83

4.8 Rating 4,304 Reviews

97 %

of reviewers recommend Elite Garages

4.8

Based on 4,304 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Elite Garages:

Elite Garages are one of the South's leading independent tyre, MOT, car service and forecourt operators with a turnover in excess of

Visit Website

Phone:

01403756520

Email:

enquiries@elitegarages.co.uk

Location:

Elite House, Unit 7 Star Road Trading Estate, Star Road
Horsham
RH13 8RA

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Elite Garages 1 star review on 5th March 2026

Anonymous

Anonymous // 01/01/2019

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“really good - really trustworthy - fairly good value”

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Posted 4 years ago

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Posted 4 years ago

“Visited to have 2 new tyres fitted. Although Elite operates a 'first come, first served' policy I was lucky & was able to drive straight into the fitting bay. The fitter was friendly & professional, taking his time to fully explain things including realignment of the front wheel before/after taking appropriate action - overall he was excellent & for that reason, I thoroughly recommend Elite Garages. The office manager did point out that I would have saved myself money if I had bought direct, rather than via a motoring organisation, so buyer beware!!”

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Posted 4 years ago

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Posted 4 years ago

“I always use Elite for my annual MOT. Reassuringly thorough, and efficient.”

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Posted 4 years ago

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Posted 4 years ago

“Had my MOT with elite as I have for the past few years, great bunch of staff and reasonable prices.”

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Posted 4 years ago

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Posted 4 years ago

“Excellent as usual lovely guys”

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Posted 4 years ago

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Posted 4 years ago

“Quick and efficient, good value and great service”

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Posted 4 years ago

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Posted 4 years ago

“really helpful and friendly garage. Although they were fully booked up, they fitted me in and got me back on the road. thank you :)”

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Posted 4 years ago

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Posted 4 years ago

“Excellent customer service. Went above and beyond to help me out.”

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Posted 4 years ago

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Posted 4 years ago

“No nonsense no trying to get you to do unnecessary work good value”

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Posted 4 years ago

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Posted 4 years ago

“Nice staff, fast service”

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Posted 4 years ago

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Posted 4 years ago

“I have been using Elite Garages for years. Excellent, reasonably priced service. Friendly atmosphere. I can highly recommend Elite Garages!”

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Posted 4 years ago

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Posted 4 years ago

“Very efficient and friendly service”

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Posted 4 years ago

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Posted 4 years ago

“Above and beyond. First class personal service. Raymond is a legend. Highly recommended.”

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Posted 4 years ago

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Posted 4 years ago

“I paid over £1000 for a premium service at Haywards Heath. I even asked if the wheelbearings could be checked as there was excessive noise. I was assured no issues and the car passed. Since the it has cost me over £2000. Firstly to replace the alternator as the pulleys had not been checked. Then the DPF needed toping up. Had not been checked. Finally both front wheel bearings had to be replaced as they were so dangerous. The new mechanic said it was dangerous to drive and should not have passed the MOT. I have written to Elite but grey have declined to respond so now need to take it further”

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Posted 4 years ago

“Fantastic communication, made me feel completely at ease, no work carried out before consulting me, understood money is tight, so only did what needed to be done, honest, trustworthy, hard working garage, will become my regular for service and MOT. Thank you Elite garages!! :)”

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Posted 4 years ago

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Posted 4 years ago

“Great local garage. Very efficient, good value for money and extremely helpful. Highly recommended”

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Posted 4 years ago

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Posted 4 years ago

“The guys at Elite were very friendly, efficient and accomodating . The clutch and DMF on our Audi A3 was replaced exactly on time and at the quoted cost . Would thoroughly recommend”

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Posted 4 years ago

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Posted 4 years ago

“The team are friendly, helpful, reliable and honest. All work carried out to highest standards and in a timely manner.”

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Posted 4 years ago

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Posted 4 years ago

“I was very pleased with Elite garages, the only thing was I was waiting in Waitrose with a coffee and a read, waiting for them to contact me to let me know the job was done but they didn't. I went over and asked, and it was ready. It would have been good to have a call to say 'ready to pick up'. But I did enjoy a quiet read, so all was not lost. Thank you.”

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Posted 4 years ago

“My vehicle was booked for a premium service (£240) which was carried out on Tues 4th Jan. When I next drove my vehicle on Saturday 8th Jan, it was pulsing on idle, the abs lights had come on & when acceleration was applied, the car frequently didn't respond (which I discovered at 65mph on a motorway) When I opened the bonnet at home, I found that the oil cap was missing & there was a lot of smoke coming from the exhaust. I immediately called the garage who wanted me to drive it into them, I refused to do so without an oil cap, so they offered to send a mechanic out (maybe 10mins from location) with oil & a temp cap which I was happy about, they took the car to the garage for diagnostic. The mechanic said that is was possibly a pressure issue caused by incorrect instalation of oil cap. The mileage was noted on service paperwork to show it hadn't driven since the day of service. I was happy about this, I understand that things can go wrong and even the best mechanic can make mistakes. It's how the mistakes are rectified that is important. I feel that coming out with a temp cap & making my vehicle safe is the least they could do. When I enquired about financial compensation, the colleague said that them coming out to my address was compensation and I'm not entitled to anything else. I didn't pay £240 for them not to install the oil cap properly, potentially damage my engine, catalytic converter and the inconvenience to have to source my own replacement vehicle last minute (I had work at 05.00 the following morning) I feel that if something trivial as not fitting an oil cap properly wasn't carried out, what else was missed and how does justify not refunding the price paid for service after all of the inconvenience & mistrust caused. This is a shame as I wanted to regain trust in the location but service recovery was not good enough.”

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Posted 4 years ago

Elite Garages is rated 4.8 based on 4,304 reviews