“You gave a delivery date of 10/17 December nothing arrived so I contacted you with little response then I was told it’s with ups then I was sent a message it was delivered no it wasn’t then you said it’s not been sent to ups so I cancelled”
“Despite the chemical smell was a comfortable mattress for about 10 months. After this it started to dip in the middle and became uncomfortable. Contacted supplier, unable to return and no refund offered despite this occurring in first year of use. Got offered the 'matress topper' reminded me of foam from my local market and did not remedy the issue. Poor company, spend your money elsewhere.”
“The chemical smell from the mattress when first opened took about 4 days to go. The mattress was firm and supportive for about 10 months. After that it started to deteriorate, losing firmness in the middle. Contacted the seller and was offered a topper. Sent someone out to view and was told this was 'normal'. No refund offered after 11 months use. Very poor.”
“Having received the mattress, and comparing to it to the information on the Emma mattress website, in my opinion, the technical claims that they make to get you to buy this product are grossly exaggerated and it is not a British mattress; the company is German and I paid a German company. The mattress looks very different to the 'technical' one shown on their website. I feel like I was conned.”
