England Store Reviews

Name: England Store
Address: Unit 32 Wornal Park, Worminghall
Rating: 3.50

3.5 Rating 841 Reviews

61 %

of reviewers recommend England Store

Company Reviews

Questions

Metrics

3.5

Based on 841 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

0845 862 9856

Email:

customerservices@englandstore.com

Location:

Unit 32 Wornal Park
Worminghall
hp18 9ph

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England Store 2 star review on 2nd April 2025

Juni

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased an England shirt and paid for posting at checkout. The shirt arrived and was too long, very odd sizing, so I wanted to exchange for a smaller size. No exchange system and was advised that I needed to post back at my own cost and 're order a new one with yet another postage cost. If you want to spend as much on postage as the product cost then use this service....if not avoid avoid avoid!!”

Helpful Report

Posted 5 years ago

“Absolutely appalling service. To all prospective customers out there, DO NOT buy from this store. 60 days later, after I ordered an England shirt and numerous email communications without response and all I have got is an automated email, saying ‘sorry for the inconvenience’. I’m sorry if I’m being inconsiderate but an inconvenience is a week, not 2 months. Absolute joke. And please don’t give me the “given current circumstances” nonsense. My order was processed and eta for delivery was well before any of the covid 19 restrictions. I had got two apparent resends of my order and it never came. There is no doubt you use an untracked courier service. How can you track a parcel that never leaves the warehouse. Frauds. Instead of sitting on your asses all day, how about you undergo some actual customer service and try find out where someone’s delivery is. I got told to check around at local post offices. I’m not the one supplying it. YOU ARE. So go do some god damn customer service and sort it out.”

Helpful Report

Posted 5 years ago

“I am very dissatisfied with the service I received. I ordered an England shirt early last Thursday morning, using next day delivery I anticipated the shirt would be there by Friday for me to wear at Wembley on Saturday. This did not happen. I called your phone line which was a waste of time, I listened to waiting music for a while and was prompted to leave a message, nobody got back to me and there was no explanation of where the message was going and who would reply. I also emailed you and didn’t get a response until the following week offering a refund on my delivery charge. The whole experience of shopping with you was shocking, I will certainly be using another retailer in the future and I have already given poor feedback about you to others and I will continue to do so. I hope my feedback is listened to as so many things are clearly lacking.”

Helpful Report

Posted 7 years ago

Thank you for taking your time to review. Firstly we would like to sincerely apologise for the delay in the delivery of your parcel. We have contacted our couriers and they have advised due to road closure they were unable to deliver the parcel within the agreed timeframe. We rely on third party couriers to deliver all our parcels within a reasonable time and unfortunately on this occasion they have let us down. Please be advised we do aim to respond to all customer queries within 24 hours. Our Offices are open 09:00-17:30 GMT, Monday to Friday. We can see from our records that the delay in response was due to our offices being closed over the weekend. We understand this may have been a frustrating experience for you and we have logged your feedback so we can prevent this from happening to our customers in the future. Please be assured that your comments are important to us and we always aim to provide the best possible service to our customers so we will be using your feedback to improve our service in the future. Kind regards, The England Store

Posted 7 years ago

“Shirt came with the wrong spelling and even thou I had inputted the correct spelling.. employees obviously aren’t checking their work before they are sending them out. Wasted my time and money, how can it take 2 weeks from order date to arrive? You’d think that long it’ll be perfect..WRONG!”

Helpful Report

Posted 7 years ago

Thank you for your feedback, we really appreciate you taking the time to review. Please accept our sincere apologies for the error with your personalised jersey. We do advise on our website we are currently experiencing a high volume of orders and unfortunately there is a delay in dispatching personalised items. Due to the busy period the misspelling on the jersey was down to human error. Your feedback has been passed onto our design team and we will endeavour to improve our service going forward. We apologies once again that this initially didn’t work for you however we can see that it has now been resolved. Kind regards, The England Store

Posted 7 years ago

“Incorrect sizing guidance (women’s football tops). Unhelpful customer service - no returns or refunds on ‘personalised’ items, despite having to move 2 sizes up for a top and it having a footballers name on the back. No reply from chief executive of The FA when emailed regarding the issue.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to review and give us feedback. We advise on our website that we cannot accept refunds or exchanges for any personalized England jerseys, apologise. This information can be found on the product descriptions of all jerseys. Please be advised that our size guide is recommended by the FA. Kind regards, England store.

Posted 7 years ago

“I paid a premium for next day delivery and the package arrived two days late. I received no apology.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to review and give us feedback. We do advise on our website orders placed before midday will be dispatched for next day delivery. Due to the order being placed after this time your parcel was dispatched from our warehouse the following working day. Please be advised our express delivery service is for the next working day and does not include weekends. Kind regards, England store.

Posted 7 years ago

“This is not a review as my case is not yet closed. My address was changed to a U.K. One with your "find your address" function, I discovered it and send an email asking rectification. I got an auto reply from your side saying your cs team have tons of email which I couldn't get my reply soon. I got reply the day after said the parcel had been dispatched which has no chance to get it back. And your representative just send me a link to track the parcel to track a parcel that will never arrive. I replied and pointed out my problems, then your representative claimed that I didn't raised the address issue within 24 hours, which is not true that we can trace the send box record. And I was offered a very generous offer for another 18 pounds to have my parcel back. The poor attitude and response (even telling a lie) made me really disappointed as a first time customer. With the email communications through out the week, I kept pointing out my problem but no positive response here, what I have is 18 pounds payment and finally apology in the email on 23 July, and a confirmation that the parcel had been dispatched. So? Nothing. I know The parcel was out but what's the point to track it? I don't even know if that U.K. Address is a valid one. I have no hope for help but seems there's no other channel to seek assistance to get the goods I paid for.”

Helpful Report

Posted 7 years ago

Thank you for taking your time to review. Please accept our apologies for the difficulties you have had with your order. We rely on our couriers to delivery our parcels for us and whilst we always strive to achieve excellence we sometimes are not able to deliver the service we would like.We always appreciate feedback and have taken it on board. Kind Regards England Store

Posted 7 years ago

“When I placed the order, on the site says the item is in stock and then after I got charged on my card, they said the item is not in stock any more and tried to switch me to another item, and very poor on email communication and I'm emailing from over seas, so I had to make long distance call to communicate with the rep which costs me an extra money. More than a week now and still haven't receive any update yet.”

Helpful Report

Posted 7 years ago

Thank you for your feedback, we really appreciate you taking the time to review. We have looked into this and can see from our records we did advise the item was made to order and dispatched directly from the supplier. As advised by yourself we were able to cancel the order. I’m sorry that this initially didn’t work for you however we can see that it has now been resolved. Kind regards, The England Store

Posted 7 years ago

“I had to return my first shirt as the size was not as stated on the website. It cost me 2.95 gbp to return the shirt. As the error was not my fault I thought that the 2.95 would be refunded but apparently that is not the case, very disappointed.”

Helpful Report

Posted 7 years ago

“My shirt took 2 week and i got no compensation”

Helpful Report

Posted 7 years ago

“First delivery took almost 4 weeks and now second one still hasn’t come in two weeks. Promised less than 5 working days and paid £5 for delivery. Don’t bother ordering from here”

Helpful Report

Posted 7 years ago

“They shipped me the wrong product and will not get back to me.”

Helpful Report

Posted 7 years ago

“Hard to write this as due to my order being in hands of Yodel to deliver and paying £4.50 p+p for the privilege I'm still waiting and it's 1 week +. If you work 9 to 5 forget getting anything delivered. Yodel just seem like a bargain bucket operation. One stae because I can't give 0.”

Helpful Report

Posted 7 years ago

“The item was very poor quality and mine had to go back as it had a dirty mark on.The return procedure is terrible and staff are rude”

Helpful Report

Posted 7 years ago

“If the £7.50 next day delivery service isn't available for customers in Northern Ireland please state this at check out. We waited 6days for the shirt, it was ordered to wear on holiday :( delivery was refunded by yourselves but we had alot of chasing up to do via phone to find out where the shirt was and when it would be delivered. Disappointing, but these things happen, hope this helps other people who are ordering from NI, check it's going to get here on time before paying.”

Helpful Report

Posted 7 years ago

“I used the size guide to order my England shirt which including delivery came to £106 however when the shirt arrived it was absolutely huge on me, I can accept baggy tops but it was ridiculous considering I had got my girlfriend to use a tape measure to measure around me to make sure I got the size however because I got rashford on the back the store won't do anything even though rashford is an actual England player and the shirt is in a resellable condition. Very disappointed.”

Helpful Report

Posted 7 years ago

“Well, what went wrong...no communication for start, then I chose next day delivery and it didn't ship for another 5 days. Then one of my items which I had bought apparently were no longer supplied (didn't get told that until 5 days after paying for the goods) Then when requesting my delivery charge would get refunded only got not even half of it refunded! Overall, very poor service and need to up their game really!”

Helpful Report

Posted 7 years ago

“I paid for next day and called up to find out I wouldn't receive it next day , to which I had to call the courier and speak to them I changed the delivery address to my home to which they failed to deliver to, and now I still have no top as it has been signed for by someone who isn't myself, and been told it is under investigation”

Helpful Report

Posted 7 years ago

“Paid £7.50 for next day delivery, Nothing arrived so I made a call to be told the item was out of stock and there was no chance of next day delivery, Had to make do with a different item that we didn't really want but needed , If I had know next day delivery was never going to happen I would of source the shirt else where...... Very poor and disappointing.”

Helpful Report

Posted 7 years ago

“Haven’t got my purchase yet, very bad experience, very bad logistics service, my item had been stucked in Beijing for 4 days without any update.”

Helpful Report

Posted 7 years ago

England Store is rated 3.5 based on 841 reviews