England Store Reviews

Name: England Store
Address: Unit 32 Wornal Park, Worminghall
Rating: 3.50

3.5 Rating 841 Reviews

61 %

of reviewers recommend England Store

Company Reviews

Questions

Metrics

3.5

Based on 841 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

0845 862 9856

Email:

customerservices@englandstore.com

Location:

Unit 32 Wornal Park
Worminghall
hp18 9ph

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England Store 2 star review on 2nd April 2025

Juni

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On line order process did not state whether items were available or not. Ended up waiting eight weeks for delivery when items were readily available elsewhere.”

Helpful Report

Posted 7 years ago

“I ordered them for a game a little ahead like 5 days And received them three months later with no apology a sorry or compensation gift”

Helpful Report

Posted 7 years ago

Thank you for your feedback. Please accept our apologies for the delay in your order. We can see from our records we did provide updates regarding your pre-order items. We rely on our supplier for replenishment of products, unfortunately on this occasion this has taken longer than anticipated. I’m sorry that this initially didn’t work for you however we can see that it has now been resolved. Kind regards, The England Store

Posted 7 years ago

“Really bad communication with regards to information of stock. One of the items I ordered was out of stock but two were in stock, therefore we had to wait until they were all in stock but we weren’t told this, only found out because I questioned where my order was. Will be looking to shop elsewhere as it’s cheaper quicker and more realiable.”

Helpful Report

Posted 7 years ago

Thank you for your feedback, we really appreciate you taking the time to review. We rely on our supplier for replenishment of products, unfortunately on this occasion this has taken longer than anticipated. We can see from our records we did try contact you to provide regular updates regarding your order. I’m sorry that this initially didn’t work for you however we can see that it has now been resolved. Kind regards, The England Store

Posted 7 years ago

“I have,not recived my shirt I still wait thanks for information when i recived my goods Witold jaciow”

Helpful Report

Posted 7 years ago

Good afternoon Witold, Thank you for taking your time to review. We are extremely sorry for the delay for receiving your goods. I can see from our records that our customer service team are working really hard with the couriers to have this resolved for you. Please contact us if we can help you any further. Kind regards, The England online store.

Posted 7 years ago

“I ordered an item which did not arrive. I telephoned and was promised an email telling me what was happening. I did not receive an email and have emailed twice since to find out what was happening and have received no response.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We can see from our records that unfortunately you did not receive our email response and were contacted via telephone. I’m sorry that this initially didn’t work for you however we can see that it has now been resolved. Kind regards, The England Store

Posted 7 years ago

“Waste of money ordered a large because I'm a size 16 wouldn't even fit a size 12”

Helpful Report

Posted 7 years ago

Thank you for your feedback, we really appreciate you taking the time to review. We are sorry to hear you are unhappy with the your recent purchase. Please be advised you do have the option to return this item. If you would like to return please return the item to: Unit 32 Wornal Park Menmarsh Road Worminghall AYLESBURY HP18 9PH Please complete your returns slip at the bottom of your delivery note. Please can you advise if you would to exchange this for a different size. We will be able to process this once we receive your return, Kind regards The England Store

Posted 7 years ago

“I opted for next day delivery service and didn’t receive my order till 3 days later they nothing but rip off company who are only to happy to take your money and not provide a service”

Helpful Report

Posted 7 years ago

Hi Ian, Thank you for your feedback, please be advised that any orders that are placed for express delivery will be delivered for the next working day. We have looked into this and as the order was placed on a Friday, we were able to dispatch your order from our warehouse on the Friday, this was delivered successfully on the next working day Monday. however I can see from our order records that everything has been resolved. Kind regards, The England online store.

Posted 7 years ago

“Wrong size item sent. Had to return it to get the right item. Had to ask about refund of postage payment rather than that being mentioned by you. Still waiting for postage cheque weeks later. Disappointing.”

Helpful Report

Posted 7 years ago

Thank you for your feedback, we really appreciate you taking the time to review. I’m sorry that this initially didn’t work for you however we can see that it has now been resolve and that you have received the return item and the postage refund.Please do not hesitate to contact us should you need further assistance. Kind regards, The England Store

Posted 7 years ago

“Firstly your website is very difficult to manoeuvre around and not user friendly at all. Some hyperlinks just take you back to the home page, so you go round in circles. Secondly I've been sent a kit that won't fit my child after poor misleading advertising on the website stating it's 3-8 years old which is a very big range. Your size guide isn't explained as per below, as if that was seen then I wouldn't have ordered, please see picture attached. XS shows 6-aug which I assumed was a typo and meant 6-8 age as S is 8-10 age”

Helpful Report

Posted 7 years ago

Thank you for taking your time to review. We are sorry to hear you are disappointed with your order. The size guide for this item is located in the product description underneath the item. We do advise on our website that the size XS for the Little Kids England Kit for a size 3-4 years. We apologise for any inconvenience this may have caused you. Kind Regards England Store

Posted 7 years ago

“Everything was fine with the shpimento but your company does not reply me to an email”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We have looked into this and unfortunately we cannot see that we received an email. We have tried to contact via email alternatively Please contact us on customerservices@englandstore.com Kind regards, The England Store.

Posted 7 years ago

“I have purchased 2 England tshirt. It has been more than 2 weeks and I have not received my itens yet. I have called England store several times to ask where is my order and what can I do to solve any problem. However, they never say what is going on and also they say they will contact me again, but I have never received any calling from them. I just want to receive my purchase or be refunded. I do not get why this is so difficult to understand. Finally, yesterday they sent an email to me saying that the courier had to problem to delivery my item and now I have to pay for another delivery. I do not recommend buying from them, just try to buy from JD or sports direct. It will be much more easier.”

Helpful Report

Posted 7 years ago

Thank you for your feedback. We rely on third party couriers to deliver all our parcels but unfortunately this time they have not provided the service which we would expect. Please accept our apologies that this initially didn’t work for you however we can see that it has now been resolved. Kind regards, The England Store

Posted 7 years ago

“Be very very careful when using the size chart for youth shirts as it takes you to the adult sizes first. XS boys standard size is 32 inch chest which it also shows”

Helpful Report

Posted 8 years ago

Thank you for your feedback, we really appreciate you taking the time to review and are happy to hear you had a pleasant transaction. As per our telephone conversation we confirmed the order was fulfilled correctly. However as goodwill we did offer a discount on your future purchase. Please contact us if you need any help with your future orders.

Posted 8 years ago

“Want an 2xL size, took over a week to say they stopped doing that size, so ending up getting an Xl, and it is so small, it's more like a 10-12, and not 20-22”

Helpful Report

Posted 8 years ago

“I ordered the navy away shirt with #2 WALKER printed on it. Unfortunately when I received the shirt, I found that the front number was not printed, and the Walker name block was printed in straight rather than curved. I sent a complaint email to the England store, but the CS Manager told me that they followed the guidelines from the FA. Please do not treat me as an idiot! I become an England supporter since 1990 and a football shirt collector for over 25 years, it is the first time that I heard that the guideline provided by the FA is totally different from the shirt wear by players (front number exists, and the name block should be printed in curved). I will keep complaining the case to every department in the FA, until the issue is solved.”

Helpful Report

Posted 8 years ago

Thank you for taking your time to review. These were the guidelines advised by the FA and the personalisation is shown online of how the shirt will look. We do advised to contact us with any queries prior to ordering a personalised shirt. Due to the issue we have refunded your order. We apologise for any inconvenience this may have caused you. We hope that you shop with us again.

Posted 8 years ago

“Courier rude banging on my front door when I live in a Frist floor flat. I feel that I was being rushed and the bag that I ordered looked different to the one I received lack of info re when the day it was going to be delivered . Good job I was in . Not use yodel again really poor customer sevice”

Helpful Report

Posted 8 years ago

Thank you for your feedback, we really appreciate you taking the time to review. We are sorry to hear there were problems with the delivery. We always appreciate feedback and have taken it on board.

Posted 8 years ago

“The England shirt I was sent had ''Georgia'' on the back and the number ''10'' - which was clearly someone else's order. I had to send numerous emails and the responses were very slow - meaning I had to do all the chasing. I had to re-pack the shirt to return it, go to the Post Office and send it back Recorded Delivery. I had to chase up to check it reached the FA Shop and to ask when the right product would be returned. This was a present and I was unable to give it to the relevant person on the right day and I was inconvenienced - with nothing more than a trite ''apology'' saying: ''I can only apologise for this error......''. This was not my error, yet I had to do all the chasing around and I asked a number of times what the FA Shop intended to do about this inconvenience - but this was ignored. Very, very weak and reactive customer service, so I will not be using them again. Simply not good enough!!!!”

Helpful Report

Posted 8 years ago

“Ordered a kids XL size. A XS was delivered. Posted back for a swap for the correct size recorded delivery & I can track it to see who signed for it and when but they deny ever receiving it. left high and dry, feel I have wasted my money and my son is going to miss out on the birthday present he was most looking forward to. Happy to change my review if this problem eventually gets sorted out.”

Helpful Report

Posted 8 years ago

Thank you for your feedback. We are sorry that the order was initially incorrect however I can see from our order records that everything has been sorted. Please contact us if by email if this is not the case. We always appreciate feedback and have taken it on board. Kind Regards England Store

Posted 8 years ago

“Paid for next day delivery and had goods delivered 2 weeks later due to tjem not having the correct stock. Was told via answer machine that they would be in the next day.”

Helpful Report

Posted 8 years ago

“I never got anything GIVE ME MY MONEY BACK”

Helpful Report

Posted 8 years ago

“2 of the 5 items ordered were listed as available then after weeks of waiting an email was sent to say they were not. I then tried to cancel the entire order and was told i could not”

Helpful Report

Posted 8 years ago

England Store is rated 3.5 based on 841 reviews