Enviro Lights Reviews

Name: Enviro Lights
Rating: 4.37

4.4 Rating 615 Reviews

83 %

of reviewers recommend Enviro Lights

Company Reviews

Questions

Metrics

4.4

Based on 615 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone

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Phone:

01279 442266

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Enviro Lights 5 star review on 14th October 2020

Thomas Harding

Enviro Lights 5 star review on 22nd August 2020

Sarah Ali

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still have not received my order”

Helpful Report

Posted 3 years ago

Hello Barrie. As per the website, this item if for pre-order due to manufacturing delays across Europe due to Covid. We will despatch this as soon as it arrives but if you wish to cancel please email us directly and we will get this arranged. Best regards, Envirolights

Posted 3 years ago

“I still have not received my order”

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Posted 3 years ago

“Have not received any notification of delivery! Getting rather concerned whether I will receive them at all!!☹️”

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Posted 3 years ago

Hello Martin. As per the website, this item if for pre-order due to manufacturing delays across Europe due to Covid. We will despatch this as soon as it arrives but if you wish to cancel please email us directly and we will get this arranged. Best regards, Envirolights

Posted 3 years ago

“I ordered two lights from Enviro Lights on December 8th, payment was taken, and was thanked for my order. After 8 days when nothing arrived I contacted them only to be told that this was on back order and would be delivered on December 21st - it would have been helpful to receive this information at the time of purchase. The on December 17th I received an e-mail apologizing for a delay, but the new delivery date was approximately January 18th”

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Posted 3 years ago

Hello Rodney. This was marked for pre-order at the time of purchase, for delivery towards the end of December. Unfortunately there are many manufacturing and supply problems at the moment which are out of our hands. We have done our best to keep you updated and apologise that you feel this has been unsatisfactory. Thank you for your feedback. Regards, Envirolights.

Posted 3 years ago

“Still waiting for the delivery Paul Green TQ69RG”

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Posted 3 years ago

Hello Paul, due to the many supply and delivery problems at the moment this order has taken longer than expected, apologies. It has now been despatched and will be with you in the next 1-2 days. Best regards, Envirolights.

Posted 3 years ago

“Confirming delivery date and sending an invoice and then a week later on day of delivery at 12.19pm emailing to say product was out of stock!! Very poor service”

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Posted 3 years ago

“Allows you to purchase items out of stock. Disappointing as a few days later received an email to inform a refund will be processed. Due to Black Friday and Christmas in general now this item isn’t available anywhere never-mind the missed discount opportunity.”

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Posted 3 years ago

“Have not received purchases?”

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Posted 3 years ago

“I never received my parcel... We are still waiting for lights to arrive”

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Posted 3 years ago

“They were ordered on 2nd November - 5 day delivery. Why haven't they arrived???!!!”

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Posted 3 years ago

“The light didn’t work. And it was delivered through the cat flap with no card to let us know it was there, so the door jammed in to it when we tried to open it when we came home. Total waste of money.”

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Posted 3 years ago

“Ordered 4 slimlights Fitted 1 and after 10 minutes it started to flicker Not tried the other 3 yet Dissapointed”

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Posted 3 years ago

Hello David. Thank you for taking the time to leave a review. If you contact us directly we will be able to resolve any issue with the product with either a refund or a replacement. Please check the others to make sure there is not a problem with your fitting first. Best regards, Envirolights.

Posted 3 years ago

“I can’t give you a review as you never sent them , saying you don’t sell them, which left me not very pleased.”

Helpful Report

Posted 3 years ago

Hello Carol, Thank you for taking the time to leave us a review. Apologies that we could not fulfil your order, on occasion stock levels are incorrect and this item had been discontinued without being updated. We advised you and refunded your order as soon as we realised we could nof fulfil it. Unfortunately the review requests are automated so we apologise that this was sent to you. Best regards, Envirolights

Posted 3 years ago

“i was ket waiting like 2 weeks for the bubs when they arrived ie to day 22/09 this was after id chased the rder up 4 bulbs were smashed and dented in boxes them 4 didt work and 2 candles you couldt provide im STILL awaiting comfirmation of not ony my refund for 2 candles you couldt supply im awaiting refunding on 4 dead bulbs ???”

Helpful Report

Posted 3 years ago

Hello Carole. Thank you very much for taking the time to leave us a review. All reviews, positive or negative are important to help us address any issues and improve our service. We are quoting 5 working days for delivery on the website and your order was delivered within 7, slightly longer than expected, which we apologise for. We have issued refunds totalling £9.77 for the item we could not provide and also for the lamps that were damaged (without proof that they are broken/faulty), within 24 hours of it being reported. I have sent you a copy of this refund by email, but please be advised that your bank may take a 2-3 days to clear this money. Unfortunately stock issues and damages do occur and we have provided what we think is a more than reasonable service to you and rectified any issues as swiftly as possible. We are very sorry that you are unhappy with your experience. Thank you again for your feedback.

Posted 3 years ago

“Bad service waited over 10 days from paying and playsing order”

Helpful Report

Posted 3 years ago

Dear Christopher, Sorry to hear you were disappointed with the service. As you are aware from the tracking data we emailed to you, your order was received on the 25th July and despatched by Fedex on the 27th. This is normally a next day service but the courier was unable to obtain a signature for the parcel and so did not deliver it. As with any company using a courier service, once the order has left our premises we have limited control over it. We will always do our best to resolve any delivery issues as we did when you called us to advise a different delivery address. If you have not received your parcel by now please let us know and we will refund your payment.

Posted 3 years ago

“Order not received”

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Posted 3 years ago

“I bought 2 x white KN95 facemasks, which including P/P came to £14.18. When they arrived I opened 1 to check it before reading the instructions on the outside. I found that it is suggested that they are SINGLE use only, which is NOT made clear in their advert. A bit expensive for a single use item. Won't be buying stuff like this from them again.”

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Posted 3 years ago

“Ordered nearly 2 weeks ago and still not received anything”

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Posted 3 years ago

“I am still waiting for the bulbs to be delivered!!”

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Posted 3 years ago

“To have received this request it is assumed that I have received my order. I have had no contact or delivery since placing my order 2weeks ago. Very disappointing.”

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Posted 3 years ago

Enviro Lights is rated 4.4 based on 615 reviews