EO Charging Reviews

Name: EO Charging
Address: EO Charging, Tomo House, Stowmarket, Suffolk
Rating: 4.33

4.3 Rating 1,221 Reviews

83 %

of reviewers recommend EO Charging

Company Reviews

Questions

Metrics

4.3

Based on 1,221 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

+44 (0)333 77 20383

Email:

hello@eocharging.com

Location:

EO Charging,
Tomo House,
Stowmarket
Suffolk
IP14 5AY

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EO Charging 5 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, a couple of hiccups along the way with confusion on an e-mail address but the EO team pulled out all the stops to get the installation completed and that was faultless with constant updates and a great installation, many thanks.”

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Posted 3 years ago

“The application seemed fairly long with the various pictures required however this meant the booking process and installation itself was seamless. Would highly recommend”

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Posted 3 years ago

“Installation was booked but then cancelled as installer hadn’t been provided with the charger. Didn’t really like the contract as all the onus is on the customer: EO expect the customer to fill out a complicated questionnaire about the install. If they get anything wrong, then EO will charge at high rates for extra work. It all worked out okay in the end, but it could have been made less stressful!”

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Posted 3 years ago

Hi James, Thank you for taking the time to leave such a detailed review! We're sorry to hear that your experience with our booking process didn't match your expectations - please note that we've passed your feedback onto our Home Install team who will look into how we can make our online application process more streamlined. Thanks, The EO Charging team

Posted 3 years ago

“Simple installation process and the installers were really helpful and tidy. Great experience from start to finish”

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Posted 3 years ago

“Brilliant service, Friendly and explained everything to me.very efficient and clean job. Great guys.”

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Posted 3 years ago

“Perfect Small box, which looks good on the side of the house. Haven't used it yet as we're waiting on the car to arrive but so far both the box and app seem to be working with each other. Installation was easy and the company we used (CrossTech electrical) were very good.”

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Posted 3 years ago

“I can't rate EO highly enough. During the fitting of my charging point, several problems relating to my electricity supply, that were not of EO's making became apparent. They supported me in my negotiations with other companies to get these sorted. I've had many email exchanges with them over this period and EO were always helpful and informative. The installers they sent were friendly and efficient, which is another bonus. I can highly recommend them.”

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Posted 3 years ago

“Nick arrived at the time agreed by us both and did a great job, I’ve not used my unit yet as vehicle has been delayed.”

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Posted 3 years ago

“EO charger team were excellent throughout the process of the installation of my home charger. Communication was excellent from the beginning via regular emails and text messages. The installation team were highly professional and great at what they do. I would highly recommend EO to others”

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Posted 3 years ago

“Very happy with EO, the same person who did the survey came back to do the installation on the agreed date, took less than the estimated time, caused no inconvenience and left the area clean and tidy.”

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Posted 3 years ago

“Exceptional service. Communication 1st class and instalation professional and efficient”

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Posted 3 years ago

“The installation process was appalling. We would never use this company in the future. Still do not have access to the app, waiting for someone to call back with a solution. The guy who came to so the installation was the most helpful and a really nice guy”

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Posted 3 years ago

“Dealing with EO was harder than it should have been and the production of a quote took weeks. The installer was fantastic however and went above and beyond. Charger is small and discreet so happy about that.”

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Posted 3 years ago

“From submitting the form to enquire about the charger been fitted was flawless amazing service. Survey was easy and effortless to complete, price was supplied everything broken down. Installation company were amazing very professional and worked every so tidy. EO mini pro v2 installed in black. Just waiting for the car to turn up so we can then use it 🤓👍 overall a great effortless experience if only everything was this great”

EO Charging 5 star review on 24th March 2022

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Posted 3 years ago

“Good service just need to improve on the charger delivery details”

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Posted 3 years ago

“Engineer was perfect, very clean worker, very polite, clean and tidy..”

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Posted 3 years ago

“Great service from start to finish, I was helped by Steven who made it all very easy. Highly recommended”

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Posted 3 years ago

“Hi the communication between EO Rachel sale representative Gary Mathew's installers was excellent. And installation team were excellent and we're very clean and tidy and good installation. I'm a Electrician my self so no a good installation when I see w one. And would recommend EO to friend or family KR STEPHEN PAINTAIN”

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Posted 3 years ago

“Neat & compact, unlike some other monstrosities! The App is very clear & I like how you can lock it from the app. Can’t find where to add my unit £ rate for it to calculate costs though. Other than that very happy.”

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Posted 3 years ago

Hi Paul, Thank you for taking the time to leave a lovely review we're very glad you're enjoying our EO Mini Pro 2! 🙌 Hopefully, the below answers your question and helps you make the most of your charge point. - On the home screen of the EO Smart Home App, swipe your finger from right to left to access the scheduled charging page. - Press the down arrow next to ‘Off-Peak Charging’. - Input energy prices in the boxes provided. The system assumes that the costing is in pence/cents and only works with a whole number so do not use a decimal place. - Once entered, scroll down the page and press save. - Future charges will now show the estimated costs. If you have any more questions on a specific feature of the app then please don’t hesitate to contact us on support@eocharging.com 👊 Thanks, The EO Charging team

Posted 3 years ago

“I have been waiting for over a week to speak to an engineer as my charger is not connecting to WiFi. Two calls made by me and still no response. So far not at all impressed.”

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Posted 3 years ago

Hi Ros, Thanks for taking the time to leave us a review. We’re sorry to hear that you're experiencing a connectivity issue with your charger and that you're yet to receive technical support. Please be assured that we are reviewing your case as we speak - one of our experts has reached out to you via email to get this resolved. Customer satisfaction is our #1 priority and we are keen to ensure your charger is up and running as soon as possible. Many thanks, The EO Charging team

Posted 3 years ago

EO Charging is rated 4.3 based on 1,221 reviews