EO Charging Reviews

Name: EO Charging
Address: EO Charging, Tomo House, Stowmarket, Suffolk
Rating: 4.34

4.3 Rating 1,215 Reviews

83 %

of reviewers recommend EO Charging

Company Reviews

Questions

Metrics

4.3

Based on 1,215 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

+44 (0)333 77 20383

Email:

hello@eocharging.com

Location:

EO Charging,
Tomo House,
Stowmarket
Suffolk
IP14 5AY

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EO Charging 5 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Organising the purchase and install of the EO Mini Pro was super easy, and my referred installer was great. The EO Mini Pro itself looks fantastic on the outside of my garage, it's discreet and unobtrusive which is exactly what I wanted. I would say, however, that it would have been nice for the cabling to go directly into the back of the charger to make the install cleaner. Using the charger is extremely straight forward and easy. What lets the EO Mini Pro down is the mobile app, it's extremely basic compared to other chargers out there, adding some snazzy graphs of usage would be a good start!”

Helpful Report

Posted 3 years ago

Hi Tom, Thank you for taking the time to leave a review - we're glad that your charger is up and running! Please note that our network of EO Approved Installers has been trained to drill the cable entry at the bottom of the unit to ensure its water-tightness and make sure it’s safe for EV drivers when plugging in their vehicle to the charger. Please note that if the cable entry is drilled at the rear of the unit then the product warranty will be invalid for any water ingress issues or suspect issues from water ingress. With regards to your experience with our app, we have flagged your feedback to our Software development team who is continuously working to improve it. That being said, if there's a specific feature you need support with then please don't hesitate to contact our Support team directly on support@eocharging.com or 0333 77 20383. Our experts will be happy to help👊 Many thanks, The EO Charging team

Posted 3 years ago

“Very nice chaps came to install it, very tidy and efficient”

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Posted 3 years ago

“Friendly team that answered my emails very promptly”

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Posted 3 years ago

“Fitted on Thursday, went to charge car the following Thursday and the Charger blew up. My car is currently in the Town Getting charged on a public charger.”

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Posted 3 years ago

Hi Donald, We’re sorry to hear about the issue experienced shortly after the installation of your charger - please be reassured that we have flagged this with high priority to our Support team. Our experts have confirmed that they are currently working with your EO Approved Installer in order to investigate the issue and get it resolved as soon as possible, and will keep providing you with regular status updates. Customer feedback and satisfaction is incredibly important to us and it's our #1 priority to get your charger up and running again. Many thanks, The EO Charging team

Posted 3 years ago

“Your customer service is nonexistent and I regret utilising your ‘services’”

Helpful Report

Posted 3 years ago

Hi John, We’re sorry to hear that your experience with us didn’t match your expectations and we appreciate you taking the time to leave a review. Customer satisfaction is incredibly important to us and we would greatly appreciate the opportunity to discuss the situation with you - one of our Home Install experts will contact you directly in order to get direct feedback on our customer service. Many thanks, The EO Charging team

Posted 3 years ago

“Quick responded and the fixings people was very helpful and kind.”

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Posted 3 years ago

“Very efficient great communication”

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Posted 3 years ago

“Getting the charger installed and fitted was straightforward and efficient when the time came. It did take a bit of time from initial enquiry to fitting date agreement but I guess this was due to a number of parties being involved. The charging unit is very neat - all I need now is the EV car which has been delayed by at least two months!”

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Posted 3 years ago

“A quick and efficient installation with the minimum of fuss, clean and courteous. Would have no hesitation in recommending EO”

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Posted 3 years ago

“Really good and prompt service. All I wanted - someone who knows what they are doing, does it and we can move on on other issues. Thank you.”

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Posted 3 years ago

“Our installer was very nice, helpful, the work was very clean and very efficiently sone”

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Posted 3 years ago

“Installed efficiently and professionally. Highly recommended”

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Posted 3 years ago

“So much better and convenient to charge up at home.”

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Posted 3 years ago

“The simple-looking charger which is what I liked, only used it once it charged fine, easy to use and set up was assisted by the installation team”

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Posted 3 years ago

“Very efficient service from start to finish Helpful staff both in office and the guys who came out to fit my charger Highly recommend!”

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Posted 3 years ago

“Jade was super helpful, and our installer was competent, professional and considerate. Great experience all around.”

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Posted 3 years ago

“very efficient and friendly”

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Posted 3 years ago

“First charger broke within weeks of use, then took months to get replaced. Charger still doesn't properly detect the car, rate of charge or total charge. App is really basic. Good point is that it's very compact and looks good.”

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Posted 3 years ago

“Great charger, which it had an api to query stats or change states.”

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Posted 3 years ago

“I found the initial enquiry form very laborious and over complicated for a lay person to complete. This difficulty lead to the installers quoting for the installation at the incorrect point. This could have been avoided by a short zoom call so as everyone could have been on the same page. The local “approved” installer was very unsatisfactory and they were the only ones in my area which was very frustrating and unfortunate. It meant that I had to do most of the work for the contractors as all they wanted to do was join the cables at both ends. Definitely more work needs to be done to expand the network of installers and to improve the enquiry experience.”

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Posted 3 years ago

EO Charging is rated 4.3 based on 1,215 reviews