eon Reviews

"All thanks to Astra buglass teams"

"I just wanted to let you know about my horrible experience with this company. I got into a huge financial mess, and I still don't know how it happened. But luckily, I was able to recla!m my money with the help of SPECTRUM-CREST. They tracked all the transactions I made to the platform. You should definitely check out SPECTRUM-CREST if you're ever in a similar situation."

"Awful service, they are trying to charge my son for gas at a property he rents when there isn't even a gas meter in the property. Despite asking for one of there engineers to come and verify this they just ignore this request and are still wanting a standing charge payment. As the photo shows the gas meter has been removed"

"Weeks ago, E.ON wrongfully charged me \u00a3610 instead of \u00a363.10. They confirmed the error and promised it was resolved, yet they still took the full amount. Now, despite chasing them for my refund, I\u2019ve had zero success. To make matters worse, their so-called \"complaints handler,\" Maz, has been utterly useless and rude throughout the process. No help, no solution\u2014just more frustration.\r\n\r\nIf you're considering E.ON, think again. Their billing is a disaster, and their customer service, especially Maz, is disgraceful. They\u2019ll take your money, and then you're on your own. Stay far away!"

"Stay away from this energy provider, I finally moved to British Gas and have been chasing my credit refund from over payments for 3months.. constantly being promised 14working days and then being told there is an error on their system. \r\nStill chasing"

"0 Stars. I hate Eon. I don't know how you could live with yourself if you worked here. I have written evidence of every claim. They harassed me about smart meters for years despite being notified multiple times that property is ineligible. Lied continously about removing me from mailing lists. Communication is APPALLING. If they reply to emails at all which is about 50\/50 it can take weeks, and even then they will have totally ignored AT LEAST 75% of the content of whatever you said. They REFUSE to answer questions or provide explanations for actions taken. I emailed the CEO over 2 months ago and have had no response, so they're consistent (\/ly terrible) at every level. They told me my meter was faulty then refused to investigate it for over a year (changed supplier) despite legal obligation to investigate. They sent engineers out for the wrong kind of appointment TWICE and offer lower compensation than the value of the work I had to miss for no reason. Their staff are really rude and ignorant, basically told me I was lying about claims I had written proof of, always ignoring most of my questions or requests. They illegally shared my personal data with a third party and have yet to acknowledge this severe error. They passed my account to a debt-collecting agency after stating IN WRITING that they wouldn't do that. Then after I got the debt letter they told me it wasn't genuine (IT WAS) and to throw it away, which would have resulted in a court summons if I had followed their instructions, so lied to me for a month about how my personal data was being shared. It took me ringing and emailing every day for over 2 months (over 22 hours spent trying to fix THEIR mistake) for them to reclaim my account from the debt-collectors, and for all that they offered me \u00a330 and refused to even guarantee that it wouldn't happen again. Since the ombudsman is a useless, impotent organisation that offers 0 oversight of the energy companies (they aren't empowered to punish energy companies, therefore have 0 leverage to prompt behavioral change or adherence to rules by energy suppliers and can't in any way make the suppliers treat customers fairly and transgressions by supplier results in 0 tangible repercussions), I'm thinking this will be going to court."

"They changed my twice for electricity and they pretended this not happened.\r\nIn the March bill, they charged me for electricity from February 2 and not from February 26 as they should have."