Equip Health Reviews

Name: Equip Health
Address: 2659 State St Suite 100, Carlsbad, California
Rating: 4.37

4.4 Rating 70 Reviews

84 %

of reviewers recommend Equip Health

Company Reviews

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About Equip Health:

Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works.

Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and mentors.

We operate in all 50 states and are in-network with most major health insurance plans. For more information, please visit equip.health.

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Anonymous // 01/01/2019

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“I have really enjoyed our journey with EQUIP, the staff is great!”

Helpful Report

Posted 1 year ago

“Equip was a lifeline for our family in working through our child's eating disorder. Having a support team that was helping us from every angle was critical to our success as it removed my partner and me from playing the role of provider and treatment coordination. Instead, we were able to focus on supporting our child.”

Helpful Report

Posted 1 year ago

“Equip provides absolutely amazing care to their clients. It is amazing how smoothly everything runs and how flexible they are with scheduling treatments around the clients life. It was a pleasure meeting with Brooke Eriss in the South Florida division.”

Helpful Report

Posted 1 year ago

“Equip made me feel so validated during my five months of treatment. The virtual aspect was incredibly accommodating to my non-conventional work hours, and the fact that my company insurance covered treatment was a huge plus. I really appreciated the TEAM aspect of how equip operates, and having the peer mentor there for me who has been through an ED themselves really made me feel like I belong here. I am 28, and having been through Equip's program has been the best thing I've done in being able to finally live my life, for the first time in 20 years.”

Helpful Report

Posted 1 year ago

“Equip helped us in our recovery journey for arfid. Would definitely recommend to anyone thinking about it!”

Helpful Report

Posted 1 year ago

“When we went to Equip, we were overwhelmed and lost trying to help our daughter overcome her eating disorder. We were seeing specialists through our regular healthcare provider but they were not helping us and our daughter was not getting better. That all changed when we went to Equip. Family-centered therapy and their team approach made all the difference. They were on our side against the disorder. They had all kinds of help for our daughter, a therapist, a nutritionist, groups, and a doctor, who were all on the same page, incredibly helpful, and well informed. We also found their family mentors invaluable for us, so we could give our daughter the care she needed at home. She is better now and I would hate to think where we would be if we didn't go to Equip. We are very grateful to everyone there for the care that we received.”

Helpful Report

Posted 1 year ago

“After developing Binge Eating Disorder in middle age, I struggled to find a treatment program that fit my needs and lifestyle. Equip’s fully virtual format was a game-changer, allowing me to receive comprehensive, evidence-based care without having to step away from my job or daily responsibilities. The accessibility and flexibility of their program made getting help possible in a way that traditional in-patient treatment never could. I was initially apprehensive about joining Equip, as I wasn’t sure if a program often associated with younger patients would be the right fit for me, especially given my other health considerations. However, from day one, the entire Equip team met me exactly where I was, tailoring their approach to my specific needs and challenges. Their expertise, compassion, and commitment to individualized care made me feel truly seen and supported throughout my recovery journey. Looking back, my time with Equip was nothing short of transformative. Their team and approach gave me the tools, confidence, and understanding I needed to heal my relationship with food and myself. The journey was challenging but incredibly rewarding, and I cannot recommend Equip’s people and processes highly enough for anyone seeking real, lasting recovery.”

Helpful Report

Posted 1 year ago

“Everyone I had contact with was great. They verified insurance and gave me a quote before I signed up and they explained the intake process. I was in the program for several months and loved the amount of support. Equip's philosophy and content was new to me but incredibly life-changing. Though I had to drop early when I lost insurance, I would definitely rejoin if given the chance and would recommend it to anyone. They were very understanding when I had to exit the program and made sure I was set up as much as possible for success afterwards.”

Helpful Report

Posted 1 year ago

“My daughter was struggling with an eating disorder, and despite seeing doctors and therapists, her condition worsened. It wasn't until she returned home from college that I realized the severity of her illness. I researched eating disorder treatments and discovered Equip, and then researched which insurance companies would fully cover FBT with Equip. Magellan covered her fully and also gave her multiple extensions. Equip held our hand through the process of helping my daughter recover. Recovering from anorexia is nearly impossible without support; your child needs their whole family by their side, and Equip provides the necessary strength, guidance, and expertise to help you get there. I fully recommend Equip!”

Helpful Report

Posted 1 year ago

“Just read the reviews on Reddit. And plan on getting "adjustments " to the invoices for the next 4+ years. It doesn't matter that I can prove I've paid every invoice, if I don't pay what they say they will send me to collections.”

Helpful Report

Posted 1 year ago

Hello - We appreciate you taking the time to provide your feedback, as we value all input and strive to provide the most optimal care to all of our patients and families. If you would like to share additional information or have further questions, you may contact our Care Experience Department at experience@equip.health. Thank you -

Posted 1 year ago

“Strengths The Dietician and the Family Mentor were steadfast allies in our battle with the ED. They exercised consistent messaging and a light touch handling parental misalignment. The therapists were all helpful. The program was effective, insofar as we are much better off than before we started. My daughter is still struggling, but the situation is 10x better than it was 18 months ago. I am grateful that my daughter's medical provider prescribed EQUIP for us and that my insurance provider authorized payment for the service. Weaknesses We experienced high turnover in the team, regarding the peer mentor and therapist. My daughter had 3 peer mentors and 3 therapists, and 2 medical staff during her first 12 months at Equip. She connected well with the first peer mentor, but she barely met with the second and she never even met with the third. Scheduling was difficult because of the time difference between us and all the providers. My daughter was not able to find any group meetings that occurred outside school hours, so she never joined a support group. The dietician and therapy appointments usually took place in the car right after school ended or at 6 am because of the schedule. This added a layer of challenge onto an already-challenging process. The first medical team member was not knowledgable about lab results (blood nutrient levels) and misinterpreted test results over a protracted period of time. The improper interpretation caused an incredible amount of stress for parents and patient. Specifically, she told us that our daugther was too ill to travel when in fact her nutrient levels were all in the normal range. She had relied upon the Kaiser lab's textual designation (which were based on adult physiology); she did not have independent knowledge of the appropriate concentration values for pediatric physiology. I learned this when I reached out to my daughter's pediatrician for help interpreting the lab results. When the medical provider was reassigned off our team, she informed us it was because of a regional reorganization of job duties. She never apologized for the errors. The net result was a decrease in our confidence about the medical side of EQUIP. The weight values displayed in the web portal are improperly and inadequately plotted. The x-axis values are shown evenly spaced even when the measurements are not collected at equal time increments. The number of measurements shown is limited, making it difficult to track trends over time. I have other small quibbles, but these are the major impressions.”

Helpful Report

Posted 1 year ago

“Equip helped us get into a routine where I learned techniques on how to get my daughter to eat.”

Helpful Report

Posted 1 year ago

“The wrap-around care at Equip has been extremely beneficial for our family. We've gotten excellent care from our treatment team and the additional groups/workshops have been outstanding. The virtual platform, and being in-network with insurance, have made treatment accessible. I'm very grateful for Equip and highly recommend it for families doing FBT for ED treatment.”

Helpful Report

Posted 1 year ago

“Equip was able to work around our busy schedule and provide service tailored to our family. The virtual option was exactly what we needed. After being in the hospital for 30 days, we were exhausted and needed a break from hospitals. We appreciated being able to reach out to get help with what we needed when we needed it. I felt that the staff truly cared for my daughter and was happy to see her fully recover.”

Helpful Report

Posted 1 year ago

“Equip has been phenomenal so far! Everyone is kind and knowledgeable. It's been rewarding and an empowering experience so far!”

Helpful Report

Posted 1 year ago

“I don't know where we would be today without the expertise, guidance and support from Equip team. Our medical provider, peer mentor, family mentor, therapist, dietitian all worked alongside our family and daughter to work towards recovery. We are incredibly grateful to Equip and highly recommend this virtual program to any family dealing with an eating disorder.”

Helpful Report

Posted 1 year ago

“I made an appointment and got a text confirming that someone would call me at a certain time. However, I never received a call or an email to explain what happened.”

Helpful Report

Posted 1 year ago

Hello, We are sorry to hear that your recent experience with Equip did not meet your expectations. We take all feedback seriously and strive to provide the optimal communication and support for those who wish to seek care in our program. If you would like to share additional information regarding your experience or would like any additional support in connecting with our team, please reach out to our Patient Experience Department at feedback@equip.health who will be able to assist you further. Thank you -

Posted 1 year ago

“I had been actively trying to find help for my son with ARFID when the EAP (Employee Assistance Program) through my work suggested Equip. I was a little skepitcal at first because I kept reaching out to other places that couldn't help and didn't think this would be any different, but loved the idea of it being all online and evening hours that worked around both my work and his school schedules. So we decided to give it a try. The whole team was wonderful. Our family mentor, Christine (I believe, sorry I'm bad at names), was great at listening and offering suggestions. She was so friendly and I felt like I had known her forever. Jamil was assigned as my son's therapist. I cannot say enough positive things about him. He connected with my son, my other two kids, as well as myself. The first couple of sessions were rough because my son was really pushing back, but we stuck with it and it got easier. Before long, my son couldn't wait to share news of things happening in his day to day, new foods he tried or rewards he earned from his food chart. I'm glad we made it through the whole program and can walk away with the tips and tools we learned and will continue to use through our journey. I will say the only bad thing is having to say goodbye to everyone because they have become like family.”

Helpful Report

Posted 1 year ago

“When my child was diagnosed with AN I delved into doing my research and found that Family Based Treatment had the most evidence that it would result in a full recovery. It was also during the height of Covid, so I was open to online therapy... something I might not have been open to prior to that time. I found that with the number of appts we had initially, being online was helpful. It is also very time consuming at first, but so important to have a team to help. I also appreciated that I didn't have to be the "go-between" and manage communication between the dietician, therapist, support team and medical doctor. They all communicated behind the scenes so I could focus on the hard work of re-feeding my child. Also, they took our insurance, the process was easy, and that was one less thing to worry about as well. This is how mental health care should be. We had an amazing therapist and the family mentor became more like a trusted friend. Don't get me wrong, it takes a lot of dedication for a family to utilize FBT, even with amazing support, BUT, my child has now been in recovery for almost 3 years and we have all learned what we need to do to keep them there, as well as what to look out for should they ever backslide. Thank you Equip! I am not sure where we would be without you.”

Helpful Report

Posted 1 year ago

“We had a wonderful experience with Equip! Each member of our care team was knowledgeable, compassionate, and understanding. Our medication management provider found the perfect medication and dose after years of trial and error. Our nurse practitioner was so friendly, but also ordered blood work that identified an underlying autoimmune disease that no other provider thought to test for before during or after nearly two years of ED treatment at all levels and a variety of facilities. Our dietitian got us through so many fear foods and never made us feel bad about set backs. The family therapist was contact steady support, but always gently pushing all of us forward. We delayed meeting our parent peer for sometime since we were skeptical about their value and then they became one of our favorite supports in our whole journey. I don’t think the online nature would have worked until we were all ready, but once we got there it was so convenient and flexible. Thank you Equip! Although so happy to be well enough to move on, we will genuinely miss all of you.”

Helpful Report

Posted 1 year ago

Equip Health is rated 4.4 based on 70 reviews