Equip Health Reviews

Name: Equip Health
Address: 2659 State St Suite 100, Carlsbad, California
Rating: 4.29

4.3 Rating 78 Reviews

82 %

of reviewers recommend Equip Health

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About Equip Health:

Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works.

Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and mentors.

We operate in all 50 states and are in-network with most major health insurance plans. For more information, please visit equip.health.

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Anonymous

Anonymous // 01/01/2019

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“Equip provided exactly what we needed to help our daughter with anorexia: - An amazing therapist who has a masterful ability to hold us accountable while still being compassionate - A wonderful dietician who helps build our confidence in making adjustments using a foundation of caring and trust she has built with us - A caring family mentor, who has been through this before, and expertly points out our blind spots and ensures our focus where it matters - An expert physician, with tremendous knowledge and ability to figure out what's imporant - A psychiatrist with an unbelievable ability to really understand our daughter and her brain just by talking with her, and make what turned out to be all the right decisions for her meds. - A process with "more weight" is "more healing" for the brain at its foundation, which turned out to be the answer to our daughter's recovery.”

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Posted 2 years ago

“Being in treatment with Equip for binge eating disorder checked so many boxes for me: I had a great team of compassionate people to support my journey, the virtual nature of the program made it very easy for me to coordinate it with my busy schedule, the Equip app had many resources that helped support my treatment and after insurance paid, my copay was extremely affordable. I’m grateful for my experience at Equip and would recommend it to anyone who is struggling with an eating disorder.”

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Posted 3 days ago

“Equip was JUST what we needed when finding ourselves facing an eating disorder. Having all of our providers in one place & virtual appointments made it possible for work & school to continue. I am a firm believer in the FBT model but it only works with immense support. Equip provided that for us & my daughter is now healthy & thriving in recovery. I can recommend Equip enough. They not only saved my daughter, they saved our family!”

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Posted 4 days ago

“I was told by the Equip admissions team that I was accepted into the program. I signed up for several sessions with different practicitioners and saw the NP and "peer navigator" in the course of one week. Yesterday, after meeting with the peer navigator, the NP called me at 4:56pm asked: "Have you considered IOP?" Zero context offered, she proceeded to state that Equip could not support me due to my co-occuring disorder. I asked why I had met with someone earlier int he day and was just now hearing this information. She did not know. She also was unable to speak to why they could not support SUD despite having groups that addressed this issue. I was not offered any referrals to other programming. Instead, she said she would have someone call me that evening. No one called and 12 hours later no one from this organization reached out or responded to my chat on the app. I called customer service and they said my "care navigator," a person I'd never met, would be reaching out to discharge me. It is dismaying that a treatment program that bills itself as ensuring "that everyone with an eating disorder can access treatment that works" would deny treatment and even worse, not provide any secondary referrals. If Equip cannot work with individuals struggling with ED and SUD, it should be made explicitly clear and I shoudl have never been admitted in the first place.”

Helpful Report

Posted 2 weeks ago

Thank you for sharing your perspective. Our goal is always to deliver safe, effective care and maintain clear communication throughout every stage of assessment and treatment. We welcome folks to contact us directly at experience@equip.health so we can follow up and address any concerns.

Posted 2 weeks ago

“I was a patient with Equip after stepping down from a higher level of care. They are a PHENOMENAL program. I can’t say enough good things about them. They are exactly the type of treatment I wish existed when I was younger: intensive multidisciplinary treatment, from home (not in a treatment bubble), with great patient and family support. Having the whole treatment team in one place made communication of treatment goals and progress so seamless compared to the normal outpatient provider communication. The providers I had were all fantastic. They even have a multitude of groups daily for both patients and support persons with a wide range of topics and formats. I cannot believe a program this incredible takes insurance and has no wait list. I highly recommend Equip to persons of any age who are struggling with disordered eating or an eating disorder. My only wish was that I could stay in the program longer!! I will forever be grateful this program is out there!”

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Posted 1 month ago

“My 1-year experience was different than I expected and far exceeded my expectations. The team approach was unique and helped me learn and work through challenges with lots of different perspectives and styles of support. I learned so much about food, diet culture, body image, Healthy at Every Size that it has transformed my relationship with food. What I really didn't expect is how much I also learned about myself. Why I binged, how I created a restrictive mindset, how perfectionism vs. flexibility was sabotaging me, and how mindfulness across my life is now a gamechanger for me as a person. I'm so grateful for Equip, my fabulous team, and all the support. Now, I am EQUIPped to succeed! Thank you.”

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Posted 1 month ago

“Equip helped me to realize I deserve to be happy and how to find it by taking care of myself. Insurance covered my therapy. I had a therapist and dietitian who were the best cheer squad. I had had past therapists and dietitians who made me feel less than, my Equip team helped me see me for the great person I am and that I deserved to be nourished and healthy , and that eating food was not a bad thing, it actually is what we all should do.”

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Posted 1 month ago

“all adult support group should be 1 hr at least once a week. a half hr group or even a once a month group is inadequate for a group to give people time to talk. speciality groups like Faith and recovery also need to meet once a week.. many people are religious and need a higher power to speak to for their recovery”

Helpful Report

Posted 1 month ago

Thank you for sharing your feedback! We're always working to improve; if you'd like to discuss further, please contact our team directly at experience@equip.health.

Posted 1 month ago

“Horrible experience just trying to get involved with my daughters treatment. They have allowed my daughters mother to keep me excluded from sessions between Mother, therapist and my daughter. Communication is very poor. When I schedule a call with the therapist, she gives me very vague responses to how my daughters appointment went and when I request a call from her supervisor, I never get a call back. They also misdiagnosed my daughter with "Anorexia"... She is normal weight and she eats like a normal 9 year old.”

Helpful Report

Posted 5 months ago

Thank you for taking the time to share this. We'd encourage you to reach out to us directly at experience@equip.health to share your concerns and feedback.

Posted 5 months ago

“The Equip team is made up of knowledgeable and caring people, who empower parents/caregivers to help their loved ones recover from an eating disorder. After a year of virtual support from our assigned Equip team, my wife and I felt confident in our ability to help our daughter get healthy again. I was skeptical of virtual treatment programs previously, but Equip has changed my opinion. It removed any barriers to care due to geography or work/school schedule challenges. I can't thank the folks at Equip enough for helping us navigate the most difficult time of our lives!”

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Posted 7 months ago

“My time with equip was more than beneficial. I feel healed and happy and grateful. I would highly recommend them to someone considering care.”

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Posted 7 months ago

“My daughter spent four months with Equip Health. My advice is to avoid this program. It is a very passive intervention. My daughter lost significant weight, and the program documentation was showing that she is gaining. This program just creates meetings to be able to check box and charge insurance. If you challenge the program, they will respond that there is limitation for virtual. My daughter indicated meeting was artificial and they try to show that your situation is better than actual reality. My daughter reached critical weight loss without anyone highlighting and raising the issue. I would challenge Equip Health to release details of how their data is collected of participants and for them to provide evidence of their report that 78% report increasing weight. I am writing this review to make others benefit from the situation that happened to my daughter.”

Helpful Report

Posted 7 months ago

Thank you for sharing your feedback. We take all concerns seriously and understand how difficult it can be when families are navigating eating disorder treatment. We're always working to improve; if you'd like to discuss your concerns further, please contact our team directly at experience@equip.health.

Posted 7 months ago

“I’ve tried other programs before, but this was the first one that truly worked for me because it was tailored specifically to my medical condition. Equip helped me recover from something I’ve struggled with my entire life. For me, it took a few months to feel genuinely recovered, but I understand that everyone’s situation is different, and the program meets people where they are. The care felt developmentally appropriate and supportive, helping me grow into the skills and stability I needed. I felt safe opening up, and I appreciated the many avenues for recovery — including both individual and group support, and attention to both psychological and physiological aspects of healing. Overall, the approach felt comprehensive, thoughtful, and effective.”

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Posted 8 months ago

Thank you for sharing; this is incredible to hear! Wishing you the best on your journey.

Posted 7 months ago

“I was only in this program a short period of time, but from what I saw, the therapist I was assigned to, was completely incapable of helping me. She seemed incredibly disorganized, lacked basic knowledge, and seemed to have zero plan on how to actually help. The things she came up with were ridiculous and not realistic.”

Helpful Report

Posted 8 months ago

We appreciate your feedback and are committed to providing a high standard of care. We take all concerns seriously. If you're willing, please contact our patient experience team at experience@equip.health to share your concerns. We appreciate you taking the time.

Posted 7 months ago

“We are so grateful to Equip for helping our son with his ARFID. We were originally pessimistic that the remote structure would work for our situation and the severity of his condition but little by little we started to see the progress. They really cover all the bases - from clinical appointments with our son to check his physical health, to nutritionist appointments to get an idea of his day-to-day diet and recommendations based on where he was in the program, to mental health support for both him and for us (his parents) while we worked with him. It's a time commitment for sure but a year later we're so glad we invested in this. Our son is no longer the "picky" kid at home or at school. He's really flourishing and so much healthier than he was when we started.”

Helpful Report

Posted 9 months ago

Thank you for sharing this thoughtful feedback, Erica. We're grateful to hear that the comprehensive, multidisciplinary approach and family support made a meaningful difference. Recovery takes real commitment, and we appreciate you highlighting the progress that's possible with evidence-based virtual care. Comments like this remind us why we do this work!

Posted 7 months ago

“A life changing experience- as a NCAA D1 athlete recovering from OSFED & REDS with an extensive trauma history, Equip provided the knowledge, resources, and supports I needed to take back my life and redefine my relationship with food, exercise, and my body. The accessibility and flexibility of the virtual platform aided my commitment to treatment.”

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Posted 9 months ago

Thank you for sharing this, Kacie. We're glad to hear that virtual treatment provided the accessibility and flexibility that supported your recovery journey. Comments like this remind us of the importance of making evidence-based care available to those who need it. We appreciate you taking the time to share!

Posted 7 months ago

“Equip has truly been the biggest blessing to our family. When our daughter was suffering with her eating disorder we didnt know what to do to make her better. Equip gave us all the tools, resources and support to lead us to recovery with our daughter. Thank you Equip. Everyone on the staff is truly caring and compassionate.”

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Posted 9 months ago

Thank you so much for taking the time to share this. Recovery is challenging, and we appreciate you sharing your experience. Comments like this remind us why this work matters!

Posted 7 months ago

“I was told that the program was covered by my insurance and would be $15 a month. I now have a $900 bill and I am not even sure what it is for. I sought treatment for binge eating and I feel like the program was geared towards anorexia/bulimia, which I get, but then don't advertise as BE treatment. I tried to cancel the program and I had several unanswered messages before I finally got someone to cancel it. I gave 2 stars because the nutritionist was fabulous. I learned a lot from her. My therapist was so sweet but I feel like she didn't know how to support me properly, as a binger. The program, as a whole, needs work, especially for BE.”

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Posted 1 year ago

We're truly grateful you took the time to share your thoughts with us; we really appreciate the feedback. We're continually working to improve how we support individuals across the spectrum of eating disorders. If you have any questions or need additional support, our team is always here to help at experience@equip.health.

Posted 11 months ago

“Providers were changed continually. After meeting a therapist the very next session we were told there would be a new therapist. The psychiatric/medical team is non-existent. We were given a meeting with psychiatric care a few weeks in. In the initial visit we were told we would need labs and they would request them from our primary care. I waited two weeks hearing nothing. I sent an inquiry asking if we needed to schedule another sppointment. I heard no response for three weeks then i got a message with no context asking if labcorp was innetwork for my insurance. I did the legwork, found labcorp was innetwork and let them know 20 minutes later. We waited a few more weeks before the response was given telling us to do labs and that an order was sent. Within a week we were told now that the medical team provider is being switched. The psychiatric provider was out from May through July 7th and there was no medical contact during that time other than technitions asking questions and then ignoring the response for weeks. There is apparently a revolving door at equip and providers are continually shuffling with no continuity. Better to build your own program, find a dietitian, find a therapist, find psychiatrist. Better to do nothing and save money than to pay and wait for care that never materializes.”

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Posted 1 year ago

Hi Lance, thank you for providing this detailed feedback. We’re sorry to hear that your experience has been frustrating; that’s never the feeling we hope anyone walks away with. If you're open to it, we’d welcome the chance to learn more and connect directly. You can reach us at experience@equip.health; we’d love to continue the conversation.

Posted 1 year ago

“We had a terrible experience at Equip. The therapist was very opinionated and sort of was forcing her own opinions on my kid who was going through the program. I just really felt like it was inappropriate. The therapy aspect was really bad. Luckily, he got into an in person program located close to us.”

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Posted 1 year ago

Thank you for taking the time to share your experience, and we’re disappointed to hear that this wasn’t the right fit. We’re glad your son has found support that works better for him and wish him the best in his recovery journey. We’re always trying to improve, and if you would be willing to share your thoughts directly with our team, please reach out at any time at experience@equip.health.

Posted 1 year ago

“This program is a must have for any family dealing with an eating disorder. The staff goes above and beyond to train families on how to win the battle, using love, compassion and research based strategies. Your 5 person team is readily available and there are numerous group classes offered. I tell every doctor, school counselor, and struggling family about this program.”

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Posted 1 year ago

Equip Health is rated 4.3 based on 78 reviews