ERG Facilities Ltd Reviews

2.4 Rating 486 Reviews
34 %
of reviewers recommend ERG Facilities Ltd
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Phone:

0800 038 5657

Location:

ERG Facilities Ltd10 Journeymans WayTemple Farm Industrial EstateSouthend-On-SeaSS2 5TF
Southend-On-Sea
SS2 5TF

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ERG Facilities Ltd 1 star review on 3rd November 2023
Anonymous
ERG Facilities Ltd 1 star review on 15th October 2023
RF Plumbing And Heating
ERG Facilities Ltd 1 star review on 15th October 2023
RF Plumbing And Heating
ERG Facilities Ltd 1 star review on 28th March 2023
Anonymous
ERG Facilities Ltd 1 star review on 28th March 2023
Anonymous
ERG Facilities Ltd 1 star review on 16th November 2022
Anonymous
ERG Facilities Ltd 1 star review on 16th November 2022
Anonymous
4
Anonymous
Anonymous  // 01/01/2019
I was disgusted to find that of the extortionate fee of £265 I paid to have a pest controller to my home, ERG took £135!!! £10 more than the man who came out! I would recommend that you look around and cut out the greedy ERG middle man. I would not recommend this service
Helpful Report
Posted 8 months ago
I called in morning for someone to fix toilet and was told plumber would arrive at 2pm. At 1pm ERG called and said he "was running late" - (yeah, right) - and would not get here until 5pm. When I said this sounded like he wouldn't have time to do the work, I was reassured he would. He arrived at 4.45pm and, surprise, surprise, said it was too late to buy parts and he would return tomorrow. He took photo of toilet and left after 5 minutes. For this I was billed 162 pounds. Plumber returned next morning and actually did the work, costing me another 684 pounds. Reading other reviews I see the late 5-minute visit is is a common ERG trick. Company clearly cares not a jot as customers will never use them again anyway. Fleece them while you can seems to be the motto.
Helpful Report
Posted 8 months ago
Call out took longer than initial told. Had three phone calls rearranging the time. On attending the engineer treated one wasps nest and said they he would put a quick squirt of the treatment in a separate wall although he didn't think it was a nest but it was "better to be safe". At no point did he say this counted as an extra nest and the honour would cost us an additional £90! He didn't give us an option not to do this or tell us the price implications. Clearly just a money making scheme.
Helpful Report
Posted 8 months ago
Sorry ! The young man who turned up - late - and didnt speak much English - so it was very difficult to converse with him. I knew immediately and it was obvious that he didnt have much experience with dealing with a customer or to convey any 'fluent' details of the work needed. Sorry but I simply did not have the time to be more patient. Any 'tradesman' who deals with domestic customers - needs to have full 'customer' training before they are allowed into a domestic environment, and I really would hope you will help him to get that support. I wish him well.
Helpful Report
Posted 8 months ago
Be warned people...They sent an ineffective engineer who spend 5 minutes at my property & charged me £150 for an ineffective service I booked ERG to come & take care of a wasp’s nest at my property. The call was made at 9:00am and the man on the line said the engineer would call between 9:30am – 12:00pm. At 1 pm (with no sign of the engineer) I was told he was delayed & would come at the latest by 3pm. I re-arranged things so someone could be at the property. 3:30pm but still no engineer.... eventually he turned up at 4:10pm. At the property he seemed in a rush. He sprayed a small amount of application under the guttering, said the company would e-mail a receipt & then left. He was at the property literally 5 minutes. I had my doubts he’d done a proper job but waited to see. After a few days (with no decrease in activity) I contacted them. They said the engineer said it would take 7-10 days. They said to call back after that if the problem had not been resolved and they could discuss this with the engineer. 11 days later with no decrease in activity, I again contacted them. They then informed me they did not guarantee work, and that I'd have to pay again for another visit. So I still have a wasps nest, but I'm £150 lighter for it.
Helpful Report
Posted 8 months ago
I needed some electric work. I was told it could be done today after 3pm for double the price. I said No, tomorrow will be fine. They took my card details for security as some people don't pay. An electrician arrived the next day and said the job would take 2 days, would be very expensive and he could not take it on. So no work was done at all. I had £162.00 taken from my bank account. I emailed this company and asked for a refund no one got back to me. Robbers, I was left feeling very cheated. DO NOT GIVE THEM YOUR CARD DETAILS. Total rip off. If I hear back I will let people know. Fingers crossed they will do the decent thing.
Helpful Report
Posted 8 months ago
Very efficient and well-organized visit to address a pest control problem.
Helpful Report
Posted 8 months ago
What a brilliant service, very quick and efficient. So informative. He even let me take a photo of him all suited and booted to show my son.
Helpful Report
Posted 9 months ago
What a brilliant service, very quick and efficient. So informative. He even let me take a photo of him all suited and booted to show my son.
Helpful Report
Posted 9 months ago
Thank you for your quick response to my inquiry & the efficiency of the work done. Highly recomend.
Helpful Report
Posted 9 months ago
Total rip off. Find a local company. I fitted a kitchen tap for a customer, who supplied her own tap. I charge £50 + materials, they charged the customer £249. STAY AWAY AND IVE NOT BEEN PAID FOR JOBS IVE DONE FOR THE. SINCE MARCH. IN PROCESS OF TAKING THEM TO COURT.
Helpful Report
Posted 9 months ago
Thank you very much for your incredible efforts in eliminating the pest problem in our flat. They never came back.
Helpful Report
Posted 9 months ago
Thank you very much for your incredible efforts in eliminating the pest problem in our flat. They never came back.
Helpful Report
Posted 9 months ago
This company is a total Scam. They try to charge you for jobs that weren't done. Do not use them. Find a reputable company not this bunch.
Helpful Report
Posted 9 months ago
Thank you very much for your incredible efforts in eliminating the pest problem in our flat. They never came back.
Helpful Report
Posted 9 months ago
The operative was friendly, and none intrusive. Up to now it looks promising, haven't seen any wasps since, but have not yet ventured into the attic.
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Posted 9 months ago
Friendly, courteous, and knowledgable about the plumbing problem, and the task was finished proficiently. Thank you very much.
Helpful Report
Posted 9 months ago
My Company was working for ERG on a sub contract basis ....they get your card details and its from £130 plus VAT ...per hour ..so if im there 1hr 20mins you get charged approximately £300 off your card ..for which i get about £130 ...check out rouge traders on you tube ..put in ERG and watch . Futher works are quoted for by me ...so ..you already been charged 1 hr ...and i say to ERG ...£350 to complete job ..they say to you ..£475 .....plus the 300 you already paid .....800 to change a toilet cistern ....??? Do not call out ERG
Helpful Report
Posted 9 months ago
Excellent service. When I called to report my plumbing problem, the engineer arrived the same day. I received emails and phone calls informing me of the Engineer's arrival time at my residence. Thank you very much. Engineer cleaned up and went over my alternatives with me. Excellent service; I wholeheartedly recommend it.
Helpful Report
Posted 9 months ago
Prompt response and phone assistance,The young man who arrived was courteous and respectful.
Helpful Report
Posted 9 months ago
ERG Facilities Ltd is rated 2.4 based on 486 reviews