Ernest Jones Reviews

2.7 Rating 129 Reviews

42 %

of reviewers recommend Ernest Jones

Company Reviews

Questions

Metrics

2.7

Based on 129 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

Popular Questions:

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How does Ernest Jones deliver?

Helpful Report

(2 weeks ago)

Ernest Jones delivers items by Courier.

Helpful Report

(2 weeks ago)

40.00%

Industry Average

“ Ernest Jones are totally incompetent not interested in it's customers no help given to me. It employs a rubbish delivery company who failed to deliver 3 times. Contacted Ernest Jones its advisors have no common sense don't seem to realise it's customers should come 1st Totally incompetent won't be using them again.... Still waiting for my order ”

- Ian

“ Ordered a very expensive item, instead of using the delivery address specified when ordering they used incorrect pay pal address. ”

- Anonymous

“ I have raised a complaint after 7 visits to resolve this and this is the response I received from your Customer Resolutions Advisor, Linda Bradshaw, Telling me new customers are treated differently, they get delivery service as part of the order and practically telling there is nothing wrong with a wristwatch that have undergone battery 3 battery changes. ”

- Millie

Ernest Jones Reviews

Delivery - Slow