Ernest Jones Reviews

2.7 Rating 127 Reviews

43 %

of reviewers recommend Ernest Jones

Company Reviews

Questions

Metrics

2.7

Based on 127 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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How does Ernest Jones deliver?

Helpful Report

(1 day ago)

Ernest Jones delivers items by Courier.

Helpful Report

(1 day ago)

50.00%

Industry Average

“ I have raised a complaint after 7 visits to resolve this and this is the response I received from your Customer Resolutions Advisor, Linda Bradshaw, Telling me new customers are treated differently, they get delivery service as part of the order and practically telling there is nothing wrong with a wristwatch that have undergone battery 3 battery changes. ”

- Millie

“ Diabolical service, please stay well away, they don't have any knowledge of customer services totally clueless. Ordered ear rings online for my fiancee was given delivery date, phones on delivery date it hasn't even been dispatchsd. They couldn't tell me when it would be event dispatched. blind leading the blind. They haven't a clue, stay well away. ”

- Lorcan butler

“ only to be told they had already received there delivery for that day so it wouldn't be here for Christmas. ”

- Anonymous

Ernest Jones Reviews

Delivery - Average