Escapade Reviews

Name: Escapade
Address: 45-46 Chalk Farm Road, London
Rating: 4.56

4.6 Rating 2,614 Reviews

89 %

of reviewers recommend Escapade

4.6

Based on 2,614 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

0207 485 7384

Email:

Bmaisuria@escapade.co.uk

Location:

45-46 Chalk Farm Road
London
NW1 8AJ

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Escapade 1 star review on 10th March 2025

334

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Generally acceptable-the novelty suit is better quality than I expected-the sizing guide however is inaccurate and misleading-hence I had to return the first suit and re order.”

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Posted 6 years ago

“Quite good service but tried to telephone and the customer service didn't put me through Had to speak to shop who couldn't help me. Have returned an item a week ago and am waiting for refund.”

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Posted 6 years ago

“Hi The outfit is really good but is very big.”

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Posted 6 years ago

“The product arrived in the expected delivery time.”

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Posted 6 years ago

“The returns policy isn't very good. It would make life a lot easier if you could simply return your order without having to contact the company by phone first”

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Posted 6 years ago

“Requested next day delivery however it didn't arrive on the required day, it eventually turned up just in the nick of time for our fancy dress party. Appreciate it was over the Christmas period, however no customer services available and finally got a response 3rd Jan (no apology and no refund of the next day delivery charge!) Costumes were ok but the same brand available elsewhere, so I wouldn't rush back to Escapade based on my experience.”

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Posted 6 years ago

“Easy to order and prompt delivery.”

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Posted 6 years ago

“Great delivery, fast and with good contact from the company. The product however was listed as standard male and yet was very small, with the male not being able to fit his legs fully into the boot toppers.”

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Posted 6 years ago

“For the site I can’t complain. The bull head I can”

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Posted 6 years ago

“Good basic product as required.”

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Posted 6 years ago

“arrived in a time fashion and is fit for purpose”

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Posted 6 years ago

“Good communication from Escapade and Royal Mail though my order took a week to arrive which was a bit disappointing.”

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Posted 6 years ago

“Outfit is good but for what it is would not say it's worth £40”

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Posted 6 years ago

“It would be helpful if the sizes on the item i purchased was the same as the size chart on the web site. XL was stated as 16/18 on the web site but on the package XL was 12/14 and i am a 14/16 so it would not fit. It was a shame because the outfit would have been ideal. I will order things in the future”

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Posted 6 years ago

Hi Jennifer thank you for your feedback. The item you purchased Haunting Beauty costume is from one of our great suppliers in America, as such the marking on the package is in US sizes. Please try on the costume as i think you will find the UK sizing is one size bigger. You will find that this is explained in the size guide on our website. Size UK US D/NL E/F/P I 14-16 12-14 40-42 42-44 46-48 have a great day. Escapade

Posted 6 years ago

“I give it a 3 star because I was expecting a little better quality, the material was very shiny and creased, the instructions say not to iron and with shiny material I risked it and did iron on a low heat, the material was absolutely fine thank goodness there’s no way I couldn’t have ironed it. The sash is a bit difficult to keep it help together as there’s no clasp it just pushes together through a material loop. Once it was ironed the overall look is good.”

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Posted 6 years ago

“The product arrived quickly and the quality was as expected and product as described. However the description of the product clearly stated hat//head piece came with the item. It didn’t.”

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Posted 6 years ago

“Item as described, delivery not good, no card through door, Had to collect from local post office.”

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Posted 6 years ago

“Nice cheap item but sizing is enormous and feels much bigger than the size order however smaller size is out of stock. Suggest order smaller than required”

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Posted 6 years ago

“Competitive price on required item Same day dispatch Next day delivery”

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Posted 6 years ago

“Delivery made faster than I expected I am sure at a cost to me although I did not ask for "speedy" delivery. Outfit not heeded until 31st December”

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Posted 6 years ago

Escapade is rated 4.6 based on 2,614 reviews