“First I can say that Burning Man was fantastic. But the policy of Escape about visiting Burning Man sucks. I can tell you this:
1. Before visiting Burning Man you MUST tell this to Escape. Will there be the same Escape policy in the future when a person wants to visit the Grand Canyon, Disney, Las Vegas and the Everglades? I think this is not only strange, it is crazy.
2. The result was that we did not get the newest camper-model(s) from Escape and after 2 days the electricity did not work for charging the cell-phones and navigation.
3. We had to pay a extra fee for cleaning the camper ($1000,—) when we want to visit Burning Man in advance, despite the fact that we cleaned the camper ourselves when we returned it. Inside and outside.
4. These costs: $1000,— are not realistic : Burning Man had this year perfect weather : no sandstorms at all, and does Escape also claim $1000 for a visit to the Death Valley ? These desserts are quite similar !
Yes : Burning Man was fantastic but not Escape Campervans”
“Our experience with Escape was far below expectations. My wife, daughter and I rented a Mavericks-level van called “High Noon”.
The rear A/C did not work — in fact, it ran very hot, which meant the back of the van for my daughter was miserable in the Oregon desert in July. Also, the platform bed was not tight so the head portion kept collapsing. We were unable to use the van for its primary purpose and ended up using a tent.
Quality control seems to be the big issue here — van was not only unreliable but also not well cared for. The product was neither suited to its purpose nor reliable for my family. Quality matters, even at the low end of the rental market.
The van did have good power over hills and the rear refrigerator drawer was reliable.”
“They didn't give me the van I wanted and had reserved. They pushed me into a bigger model, which I did not want or reserve, and which was a more difficult to drive gas guzzler. They don't seem that interested in the customer's needs and preferences.”