XOUXOU Reviews

Name: XOUXOU
Address: Konrad-Zuse-Ring 11, Potsdam, Brandenburg
Rating: 3.54

3.5 Rating 136 Reviews

55 %

of reviewers recommend XOUXOU

Company Reviews

Product Reviews

821

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Phone:

017634653828

Email:

karsten@xouxouberlin.com

Location:

Konrad-Zuse-Ring 11,
Potsdam
Brandenburg
14469

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've had my case for just a couple weeks and the color has chipped and the gold details on the strap are scratched. Really poor quality for how much they charge.”

Helpful Report

Posted 1 year ago

“Stylish and efficient”

Helpful Report

Posted 1 year ago

Thanks Maria for taking the time to review our Taupe Wallet. We are sorry to hear that the color of the wallet does not match the Taupe AirPods Case and that the paint is peeling off. We strive for excellence and we apologize that we couldn't meet your expectations. Please contact our support team: support@xouxouberlin.com. They will help you as soon as possible.

Posted 1 year ago

“Je suis déçue de la qualité au vue du prix puisque le revêtement de la coque s’effrite moins d’un mois après l’achat, cependant la coque semble solide.”

Helpful Report

Posted 2 years ago

Merci pour ton évaluation sur XOUXOU. Je suis désolé d'apprendre que le revêtement de la coque s'effrite moins d'un mois après l'achat malgré ta satisfation de la solidité de la coque. Veuillez envoyer un e-mail à notre service clientèle afin que nous puissions vous aider le plus rapidement possible.

Posted 2 years ago

“My case started peeling within the first week. It’s damaged all over. The cord is very nice but I can’t use it on a different case so I wrote customer service about it. They said it was a defect and they would send a new one. Haven’t received anything but seems to me this is just the quality of the case.”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback on the Black Phone Case with Lanyard, Lara. We really appreciate the time you took to let us know about your experience. We are sorry to hear that your case started peeling within the first week and is damaged all over. We hope that your replacement will arrive as soon as possible so that you can wear your Phone Necklace again without any problems.

Posted 2 years ago

“Pas de bonne qualité et prix très cher !!!!!! Design sympa et prise en mains”

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Posted 2 years ago

Merci beaucoup d'avoir pris le temps de nous faire part de votre expérience avec XOUXOU, Marie-Lou ! Nous vous en sommes très reconnaissants. Nous sommes désolés d'apprendre que la qualité et le prix n'ont pas été à la hauteur de vos attentes. En ce qui concerne la conception et la facilité d'utilisation, nous sommes heureux d'apprendre que vous avez eu une bonne expérience.

Posted 2 years ago

“I love the design of the products, but two lanyards have broken at the screw joints already after 12 months. I wish that the materials were a bit more stable. Then all would be perfect.”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback, Benoit! We really appreciate you taking the time to share your experience and we apologize for what happened. We are already in the process of revising the products so that there will be no further complaints of this type in the future.

Posted 2 years ago

“The price is expensive but I dont like the case and i dont feel satisfied with it because whenever i use the case it’s always make my temperglass broken at the side. And the magsafe wallet also not good cause it can’t stay still at my phone. It’s always fall. Sorry to say but not worth the price to be honest.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to let us know about your experience with XOUXOU. We are sorry that you had an unpleasant experience with our products. If you need any assistance, please do not hesitate to contact our customer service team so we can help you further as soon as possible.

Posted 2 years ago

“The color of the carabiner of necklace has faded and the thread became fuzzy. (Details are in attached photos) For this price it should have been a much better quality product. Therefore, I am not satisfied.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to share your feedback regarding the XOUXOU necklace. We apologize for the issues you encountered with the color of the carabiner. We are truly sorry that this didn't meet your satisfaction. Feel free to send an email to our Customer Support team so that we can help you as soon as possible.

Posted 2 years ago

“breaks easily”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Agathe. We appreciate you taking the time to let us know about your experience with XOUXOU. We are sorry that you had an unpleasant experience with our product. Please feel free to contact our customer service team. They will assist you as soon as possible.

Posted 2 years ago

“i like the styles, but think the hardware is not good quality and it also doesn't look like good quality even though they are expensive. I actually tried to return a product, but the process was complex, and the item ended up being returned to me which was very frustrating”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Agathe. We appreciate you taking the time to let us know about your experience with XOUXOU. We are sorry to hear that you had issues with the product as well as the return process. Our Customer Support Team is here to answer your questions. Whether it's about shipping or complaints, they will find a solution for you as soon as possible. Again, thank you for taking the time to write this review. It allows us to continually improve so that we can ensure our customers have the best experience possible with XOUXOU.

Posted 2 years ago

“Bonjour Je suis déçue de la qualité car les embouts de métal se sont rapidement abîmés. En effet la peinture noire qui est dessus s’enlève 😫”

Helpful Report

Posted 2 years ago

Hello Bénédicte, thank you for your honest feedback and for taking the time to share your experience with us. We are sorry to hear that you had an unpleasant experience with our product. If you haven't already, please email our support team so that we can provide a resolution to your complaint as soon as possible.

Posted 2 years ago

“The design is great. But the quality is unfortunately pretty bad – especially for the price.”

Helpful Report

Posted 2 years ago

Thank you for sharing your experience with XOUXOU, Barbara. We apologize for the inconvenience. We appreciate your feedback and ask you to contact our customer service if you need assistance.

Posted 2 years ago

“Le cordon de mon téléphone se decrroche sans cesse et le doré part. Sinon design sympa”

Helpful Report

Posted 2 years ago

Thank you so much, Maureen, for giving us your feedback on XOUXOU! We appreciate you taking the time to share your experience with us. We apologize for any inconvenience. If you need any assistance, please do not hesitate to contact our customer service.

Posted 2 years ago

“Unfortunately the quality is very bad. in 1 month and a half it broke the cord fitting with the phone. the design is beautiful, but the quality is not the best.”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback, Alanna. We really appreciate you taking the time to tell us about your experience with XOUXOU. We're sorry to hear that the quality isn't as good as you expected. Feel free to write to our support team so we can help you further as soon as possible.

Posted 2 years ago

“i do like the design and usability i don't like the service, i wait for more than 14 days for my order; the standard reply is that i have to wait until the package is returned and than i will be contacted whether i want to have a refund or the package to be sent again”

Helpful Report

Posted 2 years ago

Hello Eva, thank you for your honest feedback. We are sorry that you are dissatisfied with the service. Unfortunately, we have no influence on the postal route and of course we will try to find a satisfactory solution once the normal delivery time + grace period has passed. We thank you for your patience and hope that your order will reach you as soon as possible.

Posted 2 years ago

“Porto für Rücksendung zahlt der Kunde UND wenn man ein Guthaben hat, kann man dieses nicht bei % verwenden, geht auch GAR NICHT ! , denn es ist lediglich ein Guthaben und kein ENTGEGENKOMMEN der Firma ! Produkte sind leider schnell unansehnlich, Farbe blättert ab etc.”

Helpful Report

Posted 2 years ago

Hallo Andrea, vielen Dank für dein ehrliches Feedback. Es tut mir leid zu hören, dass du mit der Rücksendung und der Nutzung des Guthabens unzufrieden bist. Kostenlose Retourenscheine sind oft finanziell nicht nachhaltig, was dazu führt, dass viele Online-Händler Retouren vernichten, statt sie weiter zu verwenden. Wir haben uns entschieden, neuwertige Produkte wieder in unsere Warenhäuser aufzunehmen, die Kosten dafür sparen wir lieber bei kostenlosen Retourenscheinen. Aber wir nehmen dein Feedback ernst und werden unser Bestes tun, zukünftig Verbesserungen in den Bereichen zu schaffen. Nochmals vielen Dank, dass du dir die Zeit genommen hast, uns über dein Erlebnis zu informieren.

Posted 2 years ago

“Nachdem ich das Case 2 Wochen in Verwendung hatte, platzt leider an allen Ecken und den knöpften die Gummierung ab. Wirklich schade, da es nach so einer kurzen Zeit nicht mehr sexy aussieht. Gerade wenn wir den beachtlichen Preis beachten sollte das wirklich nicht passieren. Auch die Nähte des Bandes scheinen sich auch schon zu lösen. Von der Idee her aber wirklich cool. Qualität leider nicht so doll. Schade. Ich werde eine Reklamation versuchen.”

Helpful Report

Posted 2 years ago

Hallo Fabian, danke für dein ehrliches Feedback. Wir bedauern sehr, das du eine negative Erfahrung mit unseren Cases gemacht hast. Schreibe uns gerne eine Mail an support@xouxouberlin.com. Wir finden bestimmt noch eine Lösung die dir zusagt.

Posted 2 years ago

“Great produact and awful service and delivery”

Helpful Report

Posted 2 years ago

Thank you so much, Denys, for taking the time to review XOUXOU. We truly appreciate your feedback, both the great things that you have experienced with our product, and the issues that you have had with our service and delivery. We are so sorry that those issues have impacted your experience with us. Can you tell us more about your experiences with service and delivery so that we can identify how we can make things better? Your feedback would be invaluable as we strive to continuously improve our customer experience. Thank you!

Posted 2 years ago

XOUXOU is rated 3.5 based on 136 reviews