XOUXOU Reviews

Name: XOUXOU
Address: Konrad-Zuse-Ring 11, Potsdam, Brandenburg
Rating: 3.52

3.5 Rating 134 Reviews

54 %

of reviewers recommend XOUXOU

Company Reviews

Product Reviews

821

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Phone:

017634653828

Email:

karsten@xouxouberlin.com

Location:

Konrad-Zuse-Ring 11,
Potsdam
Brandenburg
14469

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XOUXOU 1 star review on 18th September 2024

PAVLINA VARGOVA

Rayssa

XOUXOU 1 star review on 12th February 2024

Hayley

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love xouxou because it makes my daily work life so much easier, when I walk from one place to the other, even inside the gallery, especially when mounting exhibitions, I never lose my phone, and can reach and be reached, wherever I am.”

Helpful Report

Posted 1 year ago

Thank you so much, Alda, for your 5-star rating! We're so glad to hear that XOUXOU is making your daily work life easier. We appreciate your kind words, and thank you for your support!

Posted 1 year ago

“I do not recommend this company!! Horrible customer service, where after two emails, they stop responding despite it being their mistake (the phone cover had couple of visible plastic burrs and holes which do not reflect the high price). I can’t get any compensation or even get in touch with them. Unprofessional behavior and poor-quality products!!! ORDER: EU654454”

Helpful Report

Posted 2 months ago

“After one month the paint is chipping and rubbing off giving a permanently dirty look. For the price I expected a premium case but I would have been better getting something cheap off amazon. Would not recommend at all.”

Helpful Report

Posted 7 months ago

“I've had my case for just a couple weeks and the color has chipped and the gold details on the strap are scratched. Really poor quality for how much they charge.”

Helpful Report

Posted 8 months ago

“I love the products and am a repeat customer. However, this time, my product didn’t arrive even after one month. When I contacted them, they requested that I write a signed letter promising that if I received the product after they sent a replacement or issued a refund, I would return the product at my own expense. That was their condition. Fortunately, my product was returned to them, and I received a refund. But I have never encountered such an unreasonable service before! While I love the product, I am hesitant to spend any more money until they improve their customer service.”

Helpful Report

Posted 8 months ago

“What a profound disappointment with both the product quality and customer service I have experienced recently. Despite my attempts to resolve issues with a tarnishing Carabiner Rope and AirPod Case, the response from the team has left me disheartened and disappointed. I have been a loyal customer and have recommended XOUXOU to numerous individuals. However, given the recurring problems and the inadequate resolution process, I am adamant that I will no longer be purchasing from this brand. It is truly a shame that my loyalty has not been met with understanding and flexibility. I had hoped for a more accommodating response, especially considering the assurance I received during a previous exchange with Gülsen. I genuinely admired your products and wanted to continue supporting the brand. However, the ongoing issues and the lack of a satisfactory resolution have compelled me to explore alternatives. Given my experience, and the experience of others I have read about on here with similarly less than satisfactory experiences, I sincerely hope improvements can be made for the benefit of both existing and future customers if this brand is to continue trading.”

Helpful Report

Posted 9 months ago

“An sich gefällt mir an Xouxou, dass ich alle Assets in der passenden Farbe erhalte.”

Helpful Report

Posted 10 months ago

“Stylish and efficient”

Helpful Report

Posted 1 year ago

Thanks Maria for taking the time to review our Taupe Wallet. We are sorry to hear that the color of the wallet does not match the Taupe AirPods Case and that the paint is peeling off. We strive for excellence and we apologize that we couldn't meet your expectations. Please contact our support team: support@xouxouberlin.com. They will help you as soon as possible.

Posted 1 year ago

“Je suis déçue de la qualité au vue du prix puisque le revêtement de la coque s’effrite moins d’un mois après l’achat, cependant la coque semble solide.”

Helpful Report

Posted 1 year ago

Merci pour ton évaluation sur XOUXOU. Je suis désolé d'apprendre que le revêtement de la coque s'effrite moins d'un mois après l'achat malgré ta satisfation de la solidité de la coque. Veuillez envoyer un e-mail à notre service clientèle afin que nous puissions vous aider le plus rapidement possible.

Posted 1 year ago

“le design des coques et accessoires, la qualité des produits barvo au service client pour la rapidité des échanges par contre, peut être indiquer un peu mieux sur quelle adresse mail envoyer une question sur une commande cela m'aurait permis de bloquer la commande avant qu'elle ne soit préparer”

Helpful Report

Posted 1 year ago

Merci beaucoup pour votre commentaire 5 étoiles et votre fidélité en tant que client.e .Nous apprécions que vous ayez pris le temps de partager vos expériences et de mentionner le design des coques et accessoires, la qualité des produits et surtout le service client pour la rapidité des échanges.

Posted 1 year ago

“Love the ingenious design and colours. I have had 4 of these eyelet cases break for me and family members I have ordered for, so that is really disappointing, but I have a new phone so have tried again, and hoping they have been improved and this one will last longer.”

Helpful Report

Posted 1 year ago

Thank you so much for the honest words about XOUXOU, Kimberly! We work hard to make sure our customers have a great experience. We have improved our cases so that the eyelets no longer break. We strive to provide excellent service and great customer service, so feel free to let us know if we can help you in any way. Thank you again for your review!

Posted 1 year ago

“Functionality't :-)”

Helpful Report

Posted 1 year ago

Thank you so much for the 5 star rating, Barbora! We are so glad you enjoy using XOUXOU.

Posted 1 year ago

“I haven’t gotten my order yet”

Helpful Report

Posted 1 year ago

Thank you for taking the time to rate us. If you have not received your order within the stated delivery time, please email our customer service so that we can help you as soon as possible.

Posted 1 year ago

“Originality”

Helpful Report

Posted 1 year ago

Thank you so much Annalisa for your 5 star rating of XOUXOU! We always strive to be different and love when people appreciate our Originality.

Posted 1 year ago

“These are cool. They make it harder to lose your EarPods and look like you have taste. Go bright!”

Helpful Report

Posted 1 year ago

Thank you very much for your 5 star rating of XOUXOU! We genuinely appreciate your support and are glad that you like the product.

Posted 1 year ago

“J’adore le look mais malheureusement parfois ne dure pas dans le temps avec un usage quotidien. La photo est un xouxou que j’ai eu pour noel et qui est deja cassé ( trou usé et du coup la vis sort par le trou ) ….”

Helpful Report

Posted 1 year ago

Merci d'avoir pris le temps de partager ton expérience, Clarisse. Nous sommes en train de résoudre le problème et nous espérons avoir la nouvelle version en stock très bientôt. En attendant, nous te prions de bien vouloir adresser ta réclamation à notre service clientèle afin que nous puissions t'aider le plus rapidement possible.

Posted 1 year ago

“piace lo stile, ma il prezzo è molto alto e la custodia con calamita è da migliorare la tenuta”

Helpful Report

Posted 1 year ago

Thank you for your review, Zelda. We are glad you like the style. If you have any problems with your product, you can always write to our customer service. They will help you as soon as possible.

Posted 1 year ago

“Great client service. Even if product breaks”

Helpful Report

Posted 1 year ago

Thank you for your 5 star rating on our customer service, Paulina! We are very pleased that you could be helped in a friendly, uncomplicated and quick way.

Posted 1 year ago

“the customer service was not good, they ignored me.”

Helpful Report

Posted 1 year ago

Thank you for your feedback and for taking the time to rate us. Except for weekends and holidays, our customer service will process all mails within 24 hours. Please send your email to support@xouxouberlin.com so that we can answer you as soon as possible.

Posted 1 year ago

“My case started peeling within the first week. It’s damaged all over. The cord is very nice but I can’t use it on a different case so I wrote customer service about it. They said it was a defect and they would send a new one. Haven’t received anything but seems to me this is just the quality of the case.”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback on the Black Phone Case with Lanyard, Lara. We really appreciate the time you took to let us know about your experience. We are sorry to hear that your case started peeling within the first week and is damaged all over. We hope that your replacement will arrive as soon as possible so that you can wear your Phone Necklace again without any problems.

Posted 1 year ago

“Pas de bonne qualité et prix très cher !!!!!! Design sympa et prise en mains”

Helpful Report

Posted 1 year ago

Merci beaucoup d'avoir pris le temps de nous faire part de votre expérience avec XOUXOU, Marie-Lou ! Nous vous en sommes très reconnaissants. Nous sommes désolés d'apprendre que la qualité et le prix n'ont pas été à la hauteur de vos attentes. En ce qui concerne la conception et la facilité d'utilisation, nous sommes heureux d'apprendre que vous avez eu une bonne expérience.

Posted 1 year ago

XOUXOU is rated 3.5 based on 134 reviews