XOUXOU Reviews

Name: XOUXOU
Address: Konrad-Zuse-Ring 11, Potsdam, Brandenburg
Rating: 3.54

3.5 Rating 136 Reviews

55 %

of reviewers recommend XOUXOU

Company Reviews

Product Reviews

821

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Phone:

017634653828

Email:

karsten@xouxouberlin.com

Location:

Konrad-Zuse-Ring 11,
Potsdam
Brandenburg
14469

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately my phone necklace already broke. In general the phone case had already after a few weeks lost a huge part of its coating. For a case that costs 55€ I would not expect it to break already after 6 months of usage. I think that is not what XOUXOU would like to stand for. Very sad”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Annika. We truly appreciate you taking the time to share your experience with us and we sincerely apologize for the unpleasant experience. We understand your disappointment. Please write to our Customer Support team so that we can find a solution as soon as possible.

Posted 2 years ago

“The color combination and the design.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating, Maria! We are so pleased to hear that you appreciate the color combination and the design of XOUXOU. We appreciate your support!

Posted 2 years ago

“The color of the carabiner of necklace has faded and the thread became fuzzy. (Details are in attached photos) For this price it should have been a much better quality product. Therefore, I am not satisfied.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to share your feedback regarding the XOUXOU necklace. We apologize for the issues you encountered with the color of the carabiner. We are truly sorry that this didn't meet your satisfaction. Feel free to send an email to our Customer Support team so that we can help you as soon as possible.

Posted 2 years ago

“I love the style, the colors, and the concept that makes everything so convenient! BUT the quality is not there... I bought my 3rd XOUXOU 5 months ago and it is already broken at the level between the webbing and the carabiner.”

Helpful Report

Posted 2 years ago

Hey Amaëlle, thank you so much for your review of XOUXOU! We strive to provide our customers with a pleasant and enjoyable experience, so it means a lot to hear your kind words. Please do not hesitate to contact our customer service so that we can help them further as soon as possible.

Posted 2 years ago

“lovely products but sadly they are not durable and break within a year of light usage (the ears for attaching the rope). Not sustainable, and certainly not worth the relatively high cost if they don't last!”

Helpful Report

Posted 2 years ago

Thank you, Christina, for taking the time to share your thoughts about XOUXOU with us! We really appreciate your feedback. Our top priority is to ensure that our customers receive the best possible product and service and we apologize for any inconvenience . If you haven't already, please don't hesitate to contact our customer service team at any time. We would be happy to help you. Thank you again for your great review!

Posted 2 years ago

“J’ai acheté 2 coques chez Xouxou par le passé qui n’étaient pas assez solides et cassaient rapidement toujours au même endroit, malgré un prix assez élevé. La technique de construction des coques a été revue depuis. Ma troisième coque achetée est toujours comme neuve! De plus Xouxou, s’étant rendu compte du problème, a offert à ses clients une coque gratuite en guise d’excuses. Je recommande”

Helpful Report

Posted 2 years ago

Merci beaucoup Agathe d'avoir donné une note de 4 étoiles à XOUXOU! Nous nous excusons pour les coques précédemment achetées qui n'étaient pas suffisamment résistantes, et nous sommes heureux que votre nouvelle coque soit toujours aussi neuve. Nous sommes ravis que nos mesures d'excuses aient pu vous satisfaire et nous remercions sincèrement pour votre précieuse critique!

Posted 2 years ago

“Fast delivery, perfect quality and I really enjoy wearing this case to places that do not require a bag”

Helpful Report

Posted 2 years ago

Thank you so much Alina for your five star rating! We’re so glad to hear that you enjoyed the fast delivery and the perfect quality. We really appreciate your positive feedback!

Posted 2 years ago

“quality of the product and the look”

Helpful Report

Posted 2 years ago

Thank you Anna for your 5 star rating of XOUXOU! We are happy to hear that you are satisfied with our colours and quality.

Posted 2 years ago

“Best colours and quality.”

Helpful Report

Posted 2 years ago

Thank you Anne for your 5 star rating of XOUXOU! We are happy to hear that you are satisfied with our colours and quality.

Posted 2 years ago

“Quality and visuals.”

Helpful Report

Posted 2 years ago

Hey Natia, thank you so much for your 5-star rating! We strive to offer the best quality and visuals for our customers, and your positive feedback shows that we are achieving our goals. Thanks again for your kind words – we truly appreciate your support!

Posted 2 years ago

“hanging strip”

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Posted 2 years ago

Thanks so much for taking the time to rate XOUXOU with a 5 star rating! We very much appreciate it. Thank you!

Posted 2 years ago

“Elegant . Light . Sturdy .no fuss . Very practical for a busy working girl”

Helpful Report

Posted 2 years ago

Thank you very much Boni for your 5 star rating! We are so happy to hear that you appreciate its elegant, light and sturdy features, and that it is very practical for you. We hope to continue providing you with products of this quality.

Posted 2 years ago

“Fast service (mail delivery), cool selection and colours”

Helpful Report

Posted 2 years ago

Hi Melanie, thank you so much for your 5 star rating of XOUXOU! We're so glad to hear you enjoyed our fast service, selection and colors. It's much appreciated!

Posted 2 years ago

“Quality of the product is great. I really like it.”

Helpful Report

Posted 2 years ago

Thank you so much, Andrea, for your amazing 5 star rating of XOUXOU! I'm so glad you enjoy the product quality! We appreciate your feedback!

Posted 2 years ago

“The design is beautiful and well-executed. It is also very comfortable.”

Helpful Report

Posted 2 years ago

Thank you for your 5-star rating, Paulina! We are glad to hear that you appreciate both the aesthetic elements and comfort level of XOUXOU. We appreciate your feedback!

Posted 2 years ago

“breaks easily”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Agathe. We appreciate you taking the time to let us know about your experience with XOUXOU. We are sorry that you had an unpleasant experience with our product. Please feel free to contact our customer service team. They will assist you as soon as possible.

Posted 2 years ago

“Quality and Design”

Helpful Report

Posted 2 years ago

Thank you Melanie for your 5 star rating! We are so pleased that you are loving our quality and design. We strive to provide products that our customers will enjoy and cherish. Thank you for supporting us!

Posted 2 years ago

“i like the styles, but think the hardware is not good quality and it also doesn't look like good quality even though they are expensive. I actually tried to return a product, but the process was complex, and the item ended up being returned to me which was very frustrating”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Agathe. We appreciate you taking the time to let us know about your experience with XOUXOU. We are sorry to hear that you had issues with the product as well as the return process. Our Customer Support Team is here to answer your questions. Whether it's about shipping or complaints, they will find a solution for you as soon as possible. Again, thank you for taking the time to write this review. It allows us to continually improve so that we can ensure our customers have the best experience possible with XOUXOU.

Posted 2 years ago

“Quality, convenience, design”

Helpful Report

Posted 2 years ago

Thank you so much Natalija for your five star rating of XOUXOU! We are so glad to hear that you appreciate our dedication to quality, convenience, and design. We look forward to providing you with more of the same in the future.

Posted 2 years ago

XOUXOU is rated 3.5 based on 136 reviews