XOUXOU Reviews

Name: XOUXOU
Address: Konrad-Zuse-Ring 11, Potsdam, Brandenburg
Rating: 3.54

3.5 Rating 136 Reviews

55 %

of reviewers recommend XOUXOU

Company Reviews

Product Reviews

821

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Phone:

017634653828

Email:

karsten@xouxouberlin.com

Location:

Konrad-Zuse-Ring 11,
Potsdam
Brandenburg
14469

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I do not recommend this company!! Horrible customer service, where after two emails, they stop responding despite it being their mistake (the phone cover had couple of visible plastic burrs and holes which do not reflect the high price). I can’t get any compensation or even get in touch with them. Unprofessional behavior and poor-quality products!!! ORDER: EU654454”

XOUXOU 1 star review on 18th September 2024

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Posted 8 months ago

“After one month the paint is chipping and rubbing off giving a permanently dirty look. For the price I expected a premium case but I would have been better getting something cheap off amazon. Would not recommend at all.”

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Posted 1 year ago

“I love the products and am a repeat customer. However, this time, my product didn’t arrive even after one month. When I contacted them, they requested that I write a signed letter promising that if I received the product after they sent a replacement or issued a refund, I would return the product at my own expense. That was their condition. Fortunately, my product was returned to them, and I received a refund. But I have never encountered such an unreasonable service before! While I love the product, I am hesitant to spend any more money until they improve their customer service.”

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Posted 1 year ago

“What a profound disappointment with both the product quality and customer service I have experienced recently. Despite my attempts to resolve issues with a tarnishing Carabiner Rope and AirPod Case, the response from the team has left me disheartened and disappointed. I have been a loyal customer and have recommended XOUXOU to numerous individuals. However, given the recurring problems and the inadequate resolution process, I am adamant that I will no longer be purchasing from this brand. It is truly a shame that my loyalty has not been met with understanding and flexibility. I had hoped for a more accommodating response, especially considering the assurance I received during a previous exchange with Gülsen. I genuinely admired your products and wanted to continue supporting the brand. However, the ongoing issues and the lack of a satisfactory resolution have compelled me to explore alternatives. Given my experience, and the experience of others I have read about on here with similarly less than satisfactory experiences, I sincerely hope improvements can be made for the benefit of both existing and future customers if this brand is to continue trading.”

XOUXOU 1 star review on 12th February 2024

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Posted 1 year ago

“An sich gefällt mir an Xouxou, dass ich alle Assets in der passenden Farbe erhalte.”

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Posted 1 year ago

“I haven’t gotten my order yet”

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Posted 2 years ago

Thank you for taking the time to rate us. If you have not received your order within the stated delivery time, please email our customer service so that we can help you as soon as possible.

Posted 2 years ago

“the customer service was not good, they ignored me.”

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Posted 2 years ago

Thank you for your feedback and for taking the time to rate us. Except for weekends and holidays, our customer service will process all mails within 24 hours. Please send your email to support@xouxouberlin.com so that we can answer you as soon as possible.

Posted 2 years ago

“It is a really ballsy move by the company to ask me for a review whilst I am still waiting for delivery. Paid for an express delivery -up to 4 days, and after 23 days I still have no clue where is the parcel. So, no, I can’t tell if I like the product.”

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Posted 2 years ago

Thank you for taking the time to write us a review, Monika. We apologize for the inconvenience and that you have not received your order yet. Please send an email to our customer support team so that we can help you as soon as possible.

Posted 2 years ago

“Love the cover, hate the non integration of MagSafe. If I understood earlier that MagSafe is a 10 euro worth black plaque on top of the cover, I’d never have bought it !!!!”

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Posted 2 years ago

Thank you so much for providing your feedback regarding XOUXOU. We really appreciate you taking the time to let us know how the MagSafe Adapter disappointed you. We will work on the presentation to make it clearer that the MagSafe adapter is an extra product.

Posted 2 years ago

“My order did not reach me. I don't feel any pleasure. Looks like now I have to spend time resolving this problem.”

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Posted 2 years ago

Thank you for taking the time to write a review, Natalja. Please do not hesitate to contact our customer support so that we can help you as soon as possible.

Posted 2 years ago

“Kind customer service”

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Posted 2 years ago

Thank you so much for providing us with your honest feedback about your experience with XOUXOU, Jasmijn. We greatly appreciate you taking the time to share your thoughts with us. If you found the customer service kind, maybe you can tell us why you rated us with one star? We would like to know what we can improve. Thank you very much!

Posted 2 years ago

“will never buy again anything from xouxou. poor quality and the worst support ever”

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Posted 2 years ago

Stefanie, thank you for your renewed review. As already written, we are in the process of finding a solution to your problem.

Posted 2 years ago

“j'aimais bien la,qualité”

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Posted 2 years ago

Nous vous remercions pour vos commentaires honnêtes. Nous sommes désolés d'apprendre que vous avez eu une expérience désagréable. Si vous ne l'avez pas encore fait, veuillez envoyer un courriel à notre équipe d'assistance afin que nous puissions vous apporter une solution dans les plus brefs délais.

Posted 2 years ago

“Nothing. It never arrived.”

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Posted 2 years ago

Thank you for your review, Catherine. Please do not hesitate to write to our customer service so that we can help you as soon as possible.

Posted 2 years ago

“Product never arrived”

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Posted 2 years ago

Thank you, for your review, Samantha. Please feel free to contact our customer service so they can help you as soon as possible.

Posted 2 years ago

“Okay. I’m not really happy. The color of the stuff is totally different from what I aspect. I’m not sure if I will order again. Sorry! Xenia”

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Posted 2 years ago

Thank you for your honest feedback. We are sorry to hear that you are dissatisfied with your products. We do our best to represent the products as faithfully as possible. If you have any questions about your products, please feel free to contact our customer service.

Posted 2 years ago

“Never ever have I experienced such a non professional client service. But even worse is the quality of the products. They break after a short time of usage. Dear customer service: I send an item back and am still waiting for my money. So either you send it back to me or refund the amount. You see - I am quite upset”

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Posted 2 years ago

Thank you so much for taking the time to share your experience with us, Christina. We are truly sorry for the issues you encountered with our customer service and the quality of our products. Please do not hesitate to contact our customer service so that we can solve the problem as soon as possible.

Posted 2 years ago

“I have ordered your product 2 weeks ago. My location is Belgium. According to the tracker the product has been transported from Germany into transit in Australia… (?!) that does not seem to be the most ecological route for a very small product…”

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Posted 2 years ago

Thank you very much for your feedback and taking the time to let us know about your experience with XOUXOU! Unfortunately, we have no influence on the postal route but we understand your point of view.

Posted 2 years ago

“The colors are nice.”

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Posted 2 years ago

Thank you for your honest feedback Laura. We are sorry to hear that you had an unpleasant experience with our product. If you haven't done so yet, please send an email to our support team so that we can provide you with a solution to your complaint as soon as possible.

Posted 2 years ago

“Unfortunately my phone necklace already broke. In general the phone case had already after a few weeks lost a huge part of its coating. For a case that costs 55€ I would not expect it to break already after 6 months of usage. I think that is not what XOUXOU would like to stand for. Very sad”

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Posted 2 years ago

Thank you for your feedback, Annika. We truly appreciate you taking the time to share your experience with us and we sincerely apologize for the unpleasant experience. We understand your disappointment. Please write to our Customer Support team so that we can find a solution as soon as possible.

Posted 2 years ago

XOUXOU is rated 3.5 based on 136 reviews