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Bigblu Reviews

3.5 Rating 1,222 Reviews

60 %

of reviewers recommend Bigblu

Company Reviews

3.5

Based on 1,222 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01869222900

Email:

info@bigblu.co.uk

Location:

Broadband House 108 Churchill Road
Bicester
OX26 4XD

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Bigblu 5 star review on 20th September 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Total lack of communication regarding changes to way my account is run. My credit card had expired and rather than someone calling or emailing me I was simply cut off. No one I spoke to seemed to u/stand or know what was happening or why. Dreadful that I was kept waiting on the phone for 45 minutes plus every time I rang (cut off after 15 minutes so had to redial). My dashboard facility was removed without communication and has only just been restored several months later. However, no instructions given as to how it works and your 'volume boost' doesn't work. After numerous phone calls I eventually talked to Zoe Gordon who was superb. She listened, investigated and discovered what the problem was and corrected it. I have contacted her on a couple of issues since and she always responds swiftly and efficiently. She is an excellent ambassador for your company and a superb employee. I cannot praise her too highly and hope that you will recognise her efforts in a tangible way. I wish all your employees were as good!”

Posted 5 years ago

“The change from Europasat to Bigblu has been handled so badly that had I had an alternative means of gaining an internet connection I would have changed providers. The portal for EUROPASAT should NEVER have been closed down until the new BIGBLU portal for europe was up and running. This should have been a seamless transfer. Instead we have all been left in limbo. Had it not been for the patience of Cátia Guerreiro in Portugal and Harry Al‑Darraji from the UK I would have happily cancelled my account. Both of these members of staff have been badly let down by the powers that be. BIGBLU have been quiet happy to take the money for the service but part of that service is portal access. Seems like those outside the UK didnt warrant being considered,` Internet speed over the last month has been horrendous. Yes I know you have taken over Europasat, but with EUROPASAT there were no problems. Problems have been created by BIGBLU trying to run before they can crawl. Stars for BIGBLU at the present time ONE! Stars for Cátia Guerreiro in Portugal and Harry Al‑Darraji FIVE. Thank you both for your patience and understanding I trust the company appreciate your imput!”

Posted 5 years ago

“I took over an existing service on 10th August but couldn't connect to broadband. Constantly tried to contact Bigblu but couldn't get through until 5 days later! Their telephone customer service seems very poor (if indeed non-existent), however I finally got through to Harry al-Darraji and he has been very helpful on the phone, arranged for an engineer to visit and followed up with email confirmation. After the repair he did an online check of my system to check that everything was working OK and telephoned me to confirm. So, well done to Harry, but Bigblu really need to sort out their telephone customer service.”

Posted 5 years ago

“Contrary to other reviews I received excellent service today from bigblu, and have no complaints other than a minor frustration that it took over 5 minutes for my call to be answered. However I agree with other reviewers that the new portal needs some work to make it as usable as the Europasat one, which wasn't great anyway. BTW I don't work for bigblu.”

Posted 5 years ago

“As with other reports, I have had no connection for nearly a week. Have held on the phone lines for what seems like hours. They are still taking my money. WHAT is going on with this company? How can I contact the MD? About time they were brought to book.”

Posted 5 years ago

“BigBlu customer service is basically non-existent. If you don't want to sit on hold for 15 minutes, and then get dropped, you are offered the option of using the Customer Portal. I have done that, logged a support case, and waited for a response - and none ever came, even after six days and a reminder. As an alternative, I tried multiple emails to sales and info @bigblu.co.uk and in both cases got no response. A comment to the BigBlu Twitter feed was similarly ignored. All I wanted to do was change my broadband package, and it really shouldn't be this painful.”

Posted 5 years ago

“After 2 months of low speeds, no portal, no customer service and no portal, they took 2 payments from my credit card today. How can they do this? I used the portal to pay by credit card when I was with Europasat. I thought I was in control. Bigblu are so abysmal, they are beyond belief”

Posted 5 years ago

“Impossible to get through on the phone and have been without broadband for two weeks. The portal was not obtainable until about the 10th August. However, Harry al-Darraji has been most helpful on the phone when I eventually got answered, and has followed up after the repair with an online check of my system to see that all was well. So, well done to him. However, I am very concerned to know that there seems to be only one engineer covering the whole of Scotland which is a ludicrous situation, considering that most satellite broadband users are going to be in remote locations.”

Posted 5 years ago

“Everything!”

Posted 5 years ago

“I would like to give Harry Al-Darraji (Technical Support Advisor) FIVE stars, because is allways available to give support and in a very polite manner. In general Bigblu works well, despite of the long time waiting on the phone when it´s necessary to call to the customer service phone number.”

Posted 5 years ago

“I also have lost it with Bigblu over the last week or so but, I appreciate that they have taken over another organization and experienced interface problems, just like some 'Banks' have in the past. I have been in contact with Bigblu at Bicester more than once and believe me, I am not an easy guy to get on with. The staff at Bicester have been great and today, 17 Aug 2018, Harry.Al.Darraji has been very helpful and the problem has been fixed. Well done Bigblu, lets hope you keep it up!”

Posted 5 years ago

“This has to be worse company I have ever dealt with. Sorry I haven't dealt with them as I cannot get through to them. Under no circumstances should anyone go anywhere near this crowd of chancers. Avoid at all costs.”

Posted 5 years ago

“AWFUL BEYOND BELIEF.LEGAL CASE PENDING”

Posted 5 years ago

“I've sent feedback already but your telephone answering is ridiculous, pathetic, you get an automated answer saying after you've been holding from anywhere between 15 and 45 mins saying 'sorry pls try later' more than once its happened to me in one day and on several days in a row. Harry has been great though, very helpful indeed. At the moment as of 20 mins ago our satellite broadband is working let's see if it is after a couple of days So far since we've had it for a year or so the most we've managed has been about a month. Terrible except for Harry and the engineers who come out to sort out the satellite dish.”

Posted 5 years ago

“There is something very odd going on at Bigblu. I've had low speeds for months now and changed routers and modems. Now we have a new customer portal (finally!) and I see that my data has not been reset. This would explain why I'm being throttled. Don't upgrade or believe that you have used all your data allowance. The problem is at their end. No one is answering calls or emails, there is no ability to pay them on the portal. They seem to me to be a company going to the wall so don't commit to anything with them.”

Posted 5 years ago

“As I am initiating legal action against Europasat/Biglu for deliberately creating double charging for a service included in my contact, I cannot yet give my reasons for the bad rating given. Watch this space for a full explanation but meanwhile double check that you are receiving the service that you are paying for - they cannot be trusted!”

Posted 5 years ago

“How come there is no option other than to award a star. Dire, appalling, what description can one use. Utterly unable to get through to them by phone, and with no response to Email, I actually wrote on August 1st, by mail! It is now the 14th, and there is no reply even to a letter. This is beyond disgraceful, we have had no connection for over three weeks. "Britain is Open for Business"! What a joke. Reply so far is "No reply at all - incommunicado"”

Posted 5 years ago

“Had it not been for Harry's persistence and politeness, I would also have given one star. Harry deserves 5 stars. Why do you not have 24/7 support at least or answerphone message that lets you know yo are a 9-5 support service.”

Posted 5 years ago

“The change from Europasat to Bigblu has been handled in such a way that had I had an alternative means of gaining an internet connection I would have changed providers. The service from Europasat left a lot to be desired, but the service from Bigblu is appalling. Over the last few days I have spent at least three hours in a queue only to be cut off at 15 minute intervals. Surely in this technical age it must be possible to invent a system which ensures that customers are contacted in the order in which they ring rather than sending them to the back of the queue every fifteen minutes. If, however, I was asked to rate the individual to whom I spoke today, namely Harry then I would have no hesitation in awarding him 5 stars. He was polite patient and very helpful and put to shame the individual I spoke to at the beginning of the month who clearly had no interest in me as a customer or in retaining my business. Is it that as a general rule you realise people come to you because they have little alternative for gaining internet access and therefore you feel you don't need to try to keep them happy? Or perhaps you are so interested in making a profit you are not prepared to provide sufficient staff to service your customer base. If as you claim you are the premier provider I dread to think what other companies are like. You are fortunate to have Harry as a member of staff. Someone of his calibre is certainly an asset to your company. Having asked for the e-mail to enable me to gain access to my account details both verbally and in writing, the promised dates for receipt of which have both now passed, I expect to receive it very soon.”

Posted 5 years ago

“Very efficient at fixing my connection problem”

Posted 5 years ago

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Bigblu is rated 3.5 based on 1,222 reviews