Bigblu Reviews

Name: Bigblu
Address: Broadband House 108 Churchill Road, Bicester
Rating: 3.48

3.5 Rating 1,222 Reviews

60 %

of reviewers recommend Bigblu

Company Reviews

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3.5

Based on 1,222 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01869222900

Email:

info@bigblu.co.uk

Location:

Broadband House 108 Churchill Road
Bicester
OX26 4XD

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Bigblu 5 star review on 20th September 2017

Pamela Larking

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A total lack of response and an extremely poorly designed and non functioning customer portal. They will loose clients and their shareholders need to know this will cost them money.. I am so disappointed. Come back europasat.”

Helpful Report

Posted 5 years ago

“By way of background; our house is in a remote part of the West of Ireland and we rely very much on the Satellite link for internet and phone. Also, most of the time our mobiles don't work at the house, necessitating a drive of about 1 kilometre to a place where we can get a signal. So the service and its continued performance is very important because without it we are cut off and can neither receive / send emails or calls. We have been very impressed by the attention we received. First of all in Ireland from Kate and the great help which we received from Harry. That support has made all the difference to us at a difficult time and hopefully all of problems with internet and phone will now be resolved.”

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Posted 5 years ago

“Spoke with Harry today about my broadband requirements and he sorted out a new package for this very delighted customer. Thank you.”

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Posted 5 years ago

“Getting through on the phone is a nightmare - it took 6 days !!!! .... i also sent 2 emails both ignored !!! when i did get through Chris in sales was very apologetic understanding and helpful - he passed me on to Harry in technical who was extremely helpful and worked hard to resolve the connection issue he provided an excellent service ---- please read the other reviews about how dire it is to get in touch and do all you can to resolve this asap. thank you”

Helpful Report

Posted 5 years ago

“I have been trying to get the attention of this company for two weeks. Must have called 20 times and held on more than half hour. Got through once to sales but promises not carried through. Emails ignored. My service is down. The portal is down and nobody is listening. I’m leaving europasat aka Big blu and recommend anyone who can to do same. This company is not fit to trade.”

Helpful Report

Posted 5 years ago

“Knowledge support staff that went beyond to look at a problem, and put in measures to help resolve any future problems - thanks Harry much appreciated.”

Helpful Report

Posted 5 years ago

“First off: Harry in Customer Services deserves five stars for service, listening and general all-round expertise. He's excellent and was happy to talk at a technical level with me to help me understand data usage on the account. But the overall customer experience at the moment while the company goes through a merger of systems is shocking. There's a crisis going on with user accounts not working which is leading to the support teams being overwhelmed. So here's what you need to do: fess up. Put a notice on your website to tell users and investors what's going on. Make sure you have the right people on your crisis team to manage your comms to the key stakeholders: customers, staff and investors. You're listed on AIM and the problem you've got is that AIM stocks with any kind of free float can become very volatile at times like this. And hang on to Harry and all of the other people you've got keeping the floodwaters at bay.”

Helpful Report

Posted 5 years ago

“This company has changed its name to BigBlu, probably in hope of distancing itself from all the incredibly unhappy reviews associated with the Europasat name. Alas, the ploy is doomed to failure. Customer 'service' remains utterly dire. I've sent 7 requests to be 'invited' to sign in to the new BigBlu portal, and every one of them has been ignored. The old Europasat portal has been closed, without warning or apology, and only a curt note suggesting I contact BigBlu to remind them that I'm a customer. Since the portal is the only place I can monitor bandwidth usage, I have no idea when I might suddenly be cut off, or have internet access speeds slashed. Why any company should make an incredibly important resource unavailable before it provides an alternative shows the extreme contempt Europasat, now BigBlu, apparently has for customers. Clearly BigBlu, like Europasat, has little understanding of how customers use its 'service', and still less desire to make it rewarding. It is a real shame that Reviews.co.uk does nothing to alert readers to the fact that Europasat is now BigBlu: the name has changed but the appalling customer service remains the same.”

Helpful Report

Posted 5 years ago

“Ben and Harry are super! Very helpful. I am in Ireland in a rural area and I have no other option. My only dislike is having usage capped. In the U.K. it was unlimited for much less cost. But it works! I am a happy customer!”

Helpful Report

Posted 5 years ago

“As with Douglas below my rating is for Harry and his customer service, not for Europasat. I was on hold three times and disconnected after 15 mins each time before eventually getting through. Harry was friendly, helpful and helped where he could. I the flip side I find Europasat barely acceptable for the service they provide. Thanks again Harry”

Helpful Report

Posted 5 years ago

“My rating is of the service I received from Harry and not of the company. Having been unable to even get through to Tech. Support or Customer Services I was luckily in the position to pull some strings at a high level and received a prompt call from Harry who could not have been more helpful or patient and also gave me a followup call next day at the arranged time. I now await replacement hardware but am confident that all will be resolved with Harry's help.”

Helpful Report

Posted 5 years ago

“Your tech representative Harry is by far the most patient and helpful individual I have ever spoken to on a helpline. He talked me through the issues I was having and resolved everything satisfactorily. A credit and asset to your company..”

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Posted 5 years ago

“Excellent service from Harry who rang me back several times and didn’t show any impatience in dealing with my faltering grasp of things techie. One star off perfect though for the initial difficulty in getting through to the help line”

Helpful Report

Posted 5 years ago

“Superb service from one of your broadband techie team today. Took time and patience to sort out my problem. First class employee.”

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Posted 5 years ago

“Harry is unfailingly polite and helpful and deserves 5* rating. If it was’nt For him I would have given a one-star rating to my new service! I have tried calling for billing enquiries and phone is never answered - email Harry and he calls back immediately. Switch to Bigblu seems to be an issue.”

Helpful Report

Posted 5 years ago

“Harry checked my account and gave me information about data usage, and available choices and pricing. As there was no notification and no access yet to the new bigblu customer portal, it wasn't obvious what the trouble with slow speed was. Harry was very helpful, explained the problem and helped to sort it out. Thank you, Harry!”

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Posted 5 years ago

“I had my query dealt with in a very professional manner by your representative Mr Harry Al-Darraji. Thank you.”

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Posted 5 years ago

“Harry and Hannah are both great at helping me....... WHEN I CAN GET THROUGH!! I tried four times today and finally got through but i have lost nearly a full days work due to this delay, having just returned from holiday. So, when you can get through to someone, your team are great people who make a genuine attempt to help with one's problems. Overall, it has not been a great experience as i have had continual problems which will now, I hope, have been fixed by Harry and Hannah. I believe i am paying for far too much data for far too long due to previously unidentified and unexplained usage. I pray this has now been sorted by Harry. Thanks Harry. Mark”

Helpful Report

Posted 5 years ago

“Reasonably quick getting through to Tech Support once there quick and good advice, sorted in 15 mins.”

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Posted 5 years ago

“Harry was very helpful and talked me through step by step.”

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Posted 5 years ago

Bigblu is rated 3.5 based on 1,222 reviews