Bigblu Reviews

Name: Bigblu
Address: Broadband House 108 Churchill Road, Bicester
Rating: 3.48

3.5 Rating 1,223 Reviews

60 %

of reviewers recommend Bigblu

Company Reviews

Questions

Metrics

3.5

Based on 1,223 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01869222900

Email:

info@bigblu.co.uk

Location:

Broadband House 108 Churchill Road
Bicester
OX26 4XD

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Reina

Bigblu 5 star review on 20th September 2017

Pamela Larking

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can't see my contract usage, terrible telephone service, you wait for ever and then it cuts off. No reply to emails. How much worse could it get. If they don't sort out their business the customers will vote with their feet and they will have no business.”

Helpful Report

Posted 6 years ago

“I think they should shut up shop they are hopeless Try using 3g/4g”

Helpful Report

Posted 6 years ago

“What went wrong?You are fully aware whats wrong!!A complete shambles!!!Europasat worked very well till you got involved.I will want some compensation for paying for a rubbish service and no no doubt lots of people will be voting with feet Sky DSL??I have charged money for I do not know what as I cannot access my account we are now nearly into september and it was supposed to sorted out in early august gross incompetence!!!!”

Helpful Report

Posted 6 years ago

“I regret that I had to give you even one star! I have been bombarding you with emails and (attempted) phone calls for 5 weeks now, and apart from two automated replies all I have had from you is a promise of details of the new portal by 22 August. Needless to say nothing has arrived and I am back to emailing again. I am totally unable to check my contract details and download allowance, but you seem to be throttling me for the second time in the last two months, and I cannot see how I could possibly have downloaded that much. The only thing you seem capable of doing is taking my money. I would call you a cowboy outfit, but that would be unfair to cowboys. I can't rate the items below, because I have yet to receive any customer service at all.”

Helpful Report

Posted 6 years ago

“When I call, no answer When I email, no answer When I raise a case, no answer. Site is broken, cannot buy a volume booster. No one has called me. Will be leaving asap.”

Helpful Report

Posted 6 years ago

“Total lack of communication regarding changes to way my account is run. My credit card had expired and rather than someone calling or emailing me I was simply cut off. No one I spoke to seemed to u/stand or know what was happening or why. Dreadful that I was kept waiting on the phone for 45 minutes plus every time I rang (cut off after 15 minutes so had to redial). My dashboard facility was removed without communication and has only just been restored several months later. However, no instructions given as to how it works and your 'volume boost' doesn't work. After numerous phone calls I eventually talked to Zoe Gordon who was superb. She listened, investigated and discovered what the problem was and corrected it. I have contacted her on a couple of issues since and she always responds swiftly and efficiently. She is an excellent ambassador for your company and a superb employee. I cannot praise her too highly and hope that you will recognise her efforts in a tangible way. I wish all your employees were as good!”

Helpful Report

Posted 6 years ago

“As with other reports, I have had no connection for nearly a week. Have held on the phone lines for what seems like hours. They are still taking my money. WHAT is going on with this company? How can I contact the MD? About time they were brought to book.”

Helpful Report

Posted 6 years ago

“BigBlu customer service is basically non-existent. If you don't want to sit on hold for 15 minutes, and then get dropped, you are offered the option of using the Customer Portal. I have done that, logged a support case, and waited for a response - and none ever came, even after six days and a reminder. As an alternative, I tried multiple emails to sales and info @bigblu.co.uk and in both cases got no response. A comment to the BigBlu Twitter feed was similarly ignored. All I wanted to do was change my broadband package, and it really shouldn't be this painful.”

Helpful Report

Posted 6 years ago

“After 2 months of low speeds, no portal, no customer service and no portal, they took 2 payments from my credit card today. How can they do this? I used the portal to pay by credit card when I was with Europasat. I thought I was in control. Bigblu are so abysmal, they are beyond belief”

Helpful Report

Posted 6 years ago

“Everything!”

Helpful Report

Posted 6 years ago

“This has to be worse company I have ever dealt with. Sorry I haven't dealt with them as I cannot get through to them. Under no circumstances should anyone go anywhere near this crowd of chancers. Avoid at all costs.”

Helpful Report

Posted 6 years ago

“AWFUL BEYOND BELIEF.LEGAL CASE PENDING”

Helpful Report

Posted 6 years ago

“I've sent feedback already but your telephone answering is ridiculous, pathetic, you get an automated answer saying after you've been holding from anywhere between 15 and 45 mins saying 'sorry pls try later' more than once its happened to me in one day and on several days in a row. Harry has been great though, very helpful indeed. At the moment as of 20 mins ago our satellite broadband is working let's see if it is after a couple of days So far since we've had it for a year or so the most we've managed has been about a month. Terrible except for Harry and the engineers who come out to sort out the satellite dish.”

Helpful Report

Posted 6 years ago

“There is something very odd going on at Bigblu. I've had low speeds for months now and changed routers and modems. Now we have a new customer portal (finally!) and I see that my data has not been reset. This would explain why I'm being throttled. Don't upgrade or believe that you have used all your data allowance. The problem is at their end. No one is answering calls or emails, there is no ability to pay them on the portal. They seem to me to be a company going to the wall so don't commit to anything with them.”

Helpful Report

Posted 6 years ago

“As I am initiating legal action against Europasat/Biglu for deliberately creating double charging for a service included in my contact, I cannot yet give my reasons for the bad rating given. Watch this space for a full explanation but meanwhile double check that you are receiving the service that you are paying for - they cannot be trusted!”

Helpful Report

Posted 6 years ago

“How come there is no option other than to award a star. Dire, appalling, what description can one use. Utterly unable to get through to them by phone, and with no response to Email, I actually wrote on August 1st, by mail! It is now the 14th, and there is no reply even to a letter. This is beyond disgraceful, we have had no connection for over three weeks. "Britain is Open for Business"! What a joke. Reply so far is "No reply at all - incommunicado"”

Helpful Report

Posted 6 years ago

“The change from Europasat to Bigblu has been handled in such a way that had I had an alternative means of gaining an internet connection I would have changed providers. The service from Europasat left a lot to be desired, but the service from Bigblu is appalling. Over the last few days I have spent at least three hours in a queue only to be cut off at 15 minute intervals. Surely in this technical age it must be possible to invent a system which ensures that customers are contacted in the order in which they ring rather than sending them to the back of the queue every fifteen minutes. If, however, I was asked to rate the individual to whom I spoke today, namely Harry then I would have no hesitation in awarding him 5 stars. He was polite patient and very helpful and put to shame the individual I spoke to at the beginning of the month who clearly had no interest in me as a customer or in retaining my business. Is it that as a general rule you realise people come to you because they have little alternative for gaining internet access and therefore you feel you don't need to try to keep them happy? Or perhaps you are so interested in making a profit you are not prepared to provide sufficient staff to service your customer base. If as you claim you are the premier provider I dread to think what other companies are like. You are fortunate to have Harry as a member of staff. Someone of his calibre is certainly an asset to your company. Having asked for the e-mail to enable me to gain access to my account details both verbally and in writing, the promised dates for receipt of which have both now passed, I expect to receive it very soon.”

Helpful Report

Posted 6 years ago

“A total lack of response and an extremely poorly designed and non functioning customer portal. They will loose clients and their shareholders need to know this will cost them money.. I am so disappointed. Come back europasat.”

Helpful Report

Posted 6 years ago

“Getting through on the phone is a nightmare - it took 6 days !!!! .... i also sent 2 emails both ignored !!! when i did get through Chris in sales was very apologetic understanding and helpful - he passed me on to Harry in technical who was extremely helpful and worked hard to resolve the connection issue he provided an excellent service ---- please read the other reviews about how dire it is to get in touch and do all you can to resolve this asap. thank you”

Helpful Report

Posted 6 years ago

“I have been trying to get the attention of this company for two weeks. Must have called 20 times and held on more than half hour. Got through once to sales but promises not carried through. Emails ignored. My service is down. The portal is down and nobody is listening. I’m leaving europasat aka Big blu and recommend anyone who can to do same. This company is not fit to trade.”

Helpful Report

Posted 6 years ago

Bigblu is rated 3.5 based on 1,223 reviews