Bigblu Reviews

Name: Bigblu
Address: Broadband House 108 Churchill Road, Bicester
Rating: 3.48

3.5 Rating 1,222 Reviews

60 %

of reviewers recommend Bigblu

Company Reviews

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Metrics

3.5

Based on 1,222 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01869222900

Email:

info@bigblu.co.uk

Location:

Broadband House 108 Churchill Road
Bicester
OX26 4XD

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Bigblu 5 star review on 20th September 2017

Pamela Larking

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The information provided was really helpful and informative. Thanks georgina”

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Posted 5 years ago

“Very nice staff who were most helpful”

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Posted 5 years ago

“It was lovely talking to Camilo, he was super helpful and knew what he was talking about. Delighted that they can provide us with internet even though no one else can. Now I just need to see what the actual internet speed is which we'll know within 15 days because Eurostat also have super fast installation times - yipee!”

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Posted 5 years ago

“Europasat didn't make me happy , Im just happy , BUT , I got very helpful service with my request and some extra help with my contract , I can't remember the blokes name but he was very patient with me and sorted out a problem I didn't even know I had ( he got me on a better contract ).”

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Posted 5 years ago

“Hi, From Neil Sheridan in sales and Brenda O’Connor dealing with problems in the Irish Office the service I received was second to none and above and beyond normal sales and payments staff... more recently I’ve had dealings with Wajed and he offered me the new contract without being asked and his help was brilliant... last but not least I’ve had reason to deal with Patrick Williams and again his help and attitude( in dealing with a slightly irate customer!) was brilliant and much appreciated- his humour and patience in dealing with said customer was A1 and finally just to say thanks to all. Pat Boland.”

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Posted 6 years ago

“I called in with two problems, one long-standing relating to my VoIP service, one new. The first member of the technical team simply told me that Europasat didn't offer a phone service, and disconnected the line. That part was very disatisfactory, and the technician deserves a negative score for his politeness and efforts. I called back as soon as the line was re-established, and this time Gabor answered. I explained the first problem. He knew immediately what the problem was, and how to solve it. Then I explained the second one. That was more tricky, but he knew what to do, what information he needed me to collect my end, who to send this information to, and the problem was resolved by the end of the day. I have had a satellite internet connection for 7 years, until February with BeyonDSL, and now with yourselves, and have had frequent issues and many frustrating phone calls with them over the years. I will have spoken to 30 or 40 different people. I would say that Gabor ranks in the top three of all these technicians. He has a pleasant manner, is polite and efficient, and quick to understand the problem. If I get another problem in the future, I hope he is working when I call in!”

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Posted 6 years ago

“Superb support - patiently talked me through all the steps to get me back online.”

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Posted 6 years ago

“Darrel was extremely helpful. He saw me through the whole process right to the end.”

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Posted 6 years ago

“Very friendly and efficient service”

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Posted 6 years ago

“Rang support on Saturday morning and got brilliant support from Alex, on several issues. All points explained and resolved.”

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Posted 6 years ago

“every time i rang ,they were very helpful and pleasant to talk too, nothing was to much bother for them”

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Posted 6 years ago

“Quick to find out why our internet stopped responding. Great to have it back asap! Answered our questions, gave us options with clear choices and advice.”

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Posted 6 years ago

“Although kept on hold for several minutes, once I was speaking to one of their staff I was impressed by the helpful and competent manner in which my query was handled and resolved by Phil. The service I received was exemplary and considerate. Well done, Phil!”

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Posted 6 years ago

“Extremely good service. Communications excellent. Very happy you took over Beyondsl Satellite Internet. Hope it carries on as it started, and that the internet connection works well! Thanks to Camilo, and to Derek last year for his advice.”

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Posted 6 years ago

“Phoned today and spoke to Adam Abbotts concerning service charge to which he sorted out problem by refunding the amount back into bank account. This was dealt professionally, thanks again Adam, you gave us great service today.”

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Posted 6 years ago

“Much improved answered phone promptly sorted my problem efficiently. Happy friendly service 👍”

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Posted 6 years ago

“Answered the query in a practical way, customer focussed and not trying to oversell anything. If the colleague I spoke to at 2:20pm today had been as good I could have saved myself some money and also some calls to your competitors.”

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Posted 6 years ago

“They offered to save me £10 on a reduced package deal.”

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Posted 6 years ago

“Quick response to my issue, and even though the fault was at my end, they sorted everything out for me very swiftly.”

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Posted 6 years ago

“Very helpful and courteous member of team”

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Posted 6 years ago

Bigblu is rated 3.5 based on 1,222 reviews