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Bigblu Reviews

3.5 Rating 1,222 Reviews

60 %

of reviewers recommend Bigblu

Company Reviews

3.5

Based on 1,222 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01869222900

Email:

info@bigblu.co.uk

Location:

Broadband House 108 Churchill Road
Bicester
OX26 4XD

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Bigblu 5 star review on 20th September 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“By way of background; our house is in a remote part of the West of Ireland and we rely very much on the Satellite link for internet and phone. Also, most of the time our mobiles don't work at the house, necessitating a drive of about 1 kilometre to a place where we can get a signal. So the service and its continued performance is very important because without it we are cut off and can neither receive / send emails or calls. We have been very impressed by the attention we received. First of all in Ireland from Kate and the great help which we received from Harry. That support has made all the difference to us at a difficult time and hopefully all of problems with internet and phone will now be resolved.”

Posted 5 years ago

“Spoke with Harry today about my broadband requirements and he sorted out a new package for this very delighted customer. Thank you.”

Posted 5 years ago

“Knowledge support staff that went beyond to look at a problem, and put in measures to help resolve any future problems - thanks Harry much appreciated.”

Posted 5 years ago

“As with Douglas below my rating is for Harry and his customer service, not for Europasat. I was on hold three times and disconnected after 15 mins each time before eventually getting through. Harry was friendly, helpful and helped where he could. I the flip side I find Europasat barely acceptable for the service they provide. Thanks again Harry”

Posted 5 years ago

“My rating is of the service I received from Harry and not of the company. Having been unable to even get through to Tech. Support or Customer Services I was luckily in the position to pull some strings at a high level and received a prompt call from Harry who could not have been more helpful or patient and also gave me a followup call next day at the arranged time. I now await replacement hardware but am confident that all will be resolved with Harry's help.”

Posted 5 years ago

“Your tech representative Harry is by far the most patient and helpful individual I have ever spoken to on a helpline. He talked me through the issues I was having and resolved everything satisfactorily. A credit and asset to your company..”

Posted 5 years ago

“Superb service from one of your broadband techie team today. Took time and patience to sort out my problem. First class employee.”

Posted 5 years ago

“I had my query dealt with in a very professional manner by your representative Mr Harry Al-Darraji. Thank you.”

Posted 5 years ago

“Reasonably quick getting through to Tech Support once there quick and good advice, sorted in 15 mins.”

Posted 5 years ago

“Had a great experience, Harry was really great he helped me with all that I did not understand. Thank you Harry”

Posted 5 years ago

“The young man I spoke to was really helpful.He explained every thing to me and at last I under stood !!!. I have dyspraxia,dyslexia and A.D.H.D, this does not mean I an idiot , just that I have to work things out in a different way and at 67 yrs old I am used to not understanding what people mean but this young man was amazing,to say he made my day is an understatement . Thank you Europasat for employing such lovely young people x and all the best of every thing to you young man x”

Posted 5 years ago

“Great information by phone about my account use and tariff all questions answered and not rushed”

Posted 5 years ago

“We have satellite broadband in our holiday let for the first time, guests quickly used up the quota and we had to re-think out quota contract. We spoke to 'Harry' who was incredibly helpful, pleasant and efficient. He sorted the initial request taking time and patience to explain and suggest the best deal and also arrange a follow up call by the sales centre for a possibly more effective alternative for our needs. 10/10 for customer service. well done, a positive experience for once from a call centre!! Keep up the good work”

Posted 5 years ago

“Harry was very helpful in finding out were all our data was going to when we started using it much more quickly than we normally do he then found an upgraded package for the same price as we have been paying to top it off as for getting hold of them I was on hold for a few minutes then part way threw the conversation we were cut off Harry called me back twice to finish solving my problem so far I cannot complain Many thanks Andrew M”

Posted 5 years ago

“Until first thing this morning I was going to cancel my subscription to this outfit and give a one star review. The number of emails to their 'customer services' department that received an automated response and promising further contact with 48 hours were countless. I would hear nothing more. Yesterday I called customer services at 1550 hrs and the answerphone was on telling me that the offices were now shut. They aren't supposed to leave until 1700 hrs. So, I called the sales new business number. Of course, they were still there and answering the phone. I spoke with a sales executive who has put me in contact with technical support. Far from a loathing for this company the guy has made me feel positive about Europasat and I will continue to subscribe to them. In summary, if you feel like slitting your wrists try and deal with Customer Services. You'll end up cancelling your subscription. If you want a positive proactive approach. and resolution to an issue then contact a sales executive. Good luck, it's worth it in the end. John Earl”

Posted 5 years ago

“Problem with overnight download allowance was immediately resolved by Daryl - many thanks for quick service. Bob Scott”

Posted 5 years ago

“No apparent customer care/service Americanisms, language difficulties or going around in circle getting nowhere fast in addressing the issue expediently. Whilst sharing my issue, Mike (Europasat Customer Services) listened, heard, understood, fully engaged and instilled trust and confidence with his 'customer comes first', solution driven approach. Mike addressed and resolved the issue to my complete satisfaction within the hour with compensation for any inconvenience caused to me. Mike's communication is polite, courteous, straight forward (direct/to the point in dealing with the matter). Unfortunately, these days it is extremely rare (like finding a 'needle in the haystack') to come across satisfactory service and attention to detail and turn around time to resolve service like this from the Millenium generation. I am in the process of setting up a company and if I could only find customer service driven individuals such as Mike, who are proactive engage common sense and initiative, are solution drive, effectively manage their time and that of the customer - I would treat them as gold dust accordingly via compensation & benefits package. That is how practically impossible it is to find such individuals/skills in todays workforce. Mike came across as professionally efficient, effective, diligent, open, approachable, focused, and service delivery focussed. Extend my thanks again to Mike. Rachel A'aqob”

Posted 5 years ago

“My router failed, I called, and was sent a new one. The gentleman I spoke with was quite kindly--and he had a challenge: I am not sure how some of this works, and I am hard of hearing. He reassured me repeatedly as he took me through what turned out to be a fairly tricky setting-up, and eventually we were successful. His patience was extraordinary, and I am pleased and quite satisfied. Well done!”

Posted 5 years ago

“My problem was quickly understood and help given to resolve the issue.”

Posted 5 years ago

“I was initially unhappy because of a communication from you. Adam sorted it all out for me in a very efficient and friendly manner. I was extremely satisfied with the way it was handled. Europasat customer service is always fast and friendly.”

Posted 5 years ago

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Bigblu is rated 3.5 based on 1,222 reviews