“Cela fait 3 voyages sur Eurostar ex-Thalys que je me retrouve assis dans un carré familial ( 4 sièges face à face) avec des familles. Sans pouvoir allonger les jambes car il y quelqu’un en face. Au prix des billets c’est inacceptable de ne pas avoir un minimum de confort et d’espace. Pourquoi on ne peut plus choisir son siège? Au moins demandez les préférences des voyageurs. !!”
“Not worth getting a Premium ticket. Maybe I'm dense but the lounge in Brussels Midi Station is absolutely unfindable. You have no view outside the windows in the premium carriage whatsoever, it's freezing and I think prison food has to be better than whatever that two day old dish was. First class is probably worth the leg room but DO NOT bother with Premium. Also, would have been nice to get notified that the platform changed on very short notice while every sign alerted a departure from the previous one.”
“Eurostar changed our train time at check in without telling us, resulting in us missing the correct train and then left us (2 adults and 2 children) with no seats and left us sitting on the floor like animals. We had to beg other passengers to at least let our children sit down. And now, after many emails back and forward with the usual generic defensive nonsense, they refuse to refund us or accept any wrongdoing whatsoever "well you made it back didn't you? We fulfilled our service". I would whole heartedly advise people to avoid them at all (extremely expensive) costs!! Shame on you Eurostar!!”
“Booked my own 70th birthday treat on the Eurostar Before I retired I was a HGV driver and have done the tunnel many time both in the truck and the car The Eurostar was a joy to be traveling on very clean very fast and very comfortable Will be booking another trip on this fabulous train very soon”
“Website is slow and resistant to making changes.
The standard cabin is cramped like cattle market with poor luggage storage.
Its very painful making ones way through the station with luggage.
Services needs a lot of improvement.”
