“Annoyingly I have to use this route for work regularly between Paris and London. It's almost always delayed than not and often by ridiculous amounts, trains have been cancelled with no notice, compensation is pathetic, communication non existent. It has got noticeably worse since the beginning of 2025......if I could give 0 stars I would.”
“Be careful what you take as luggage. You may have carefully gone to the website or app and checked your luggage fulfils the dimensions. But on screen 6 )on my iPad) after dangerous items and hidden between explosives and drugs you will find FURNITURE IS FORBIDDEN. I had to abandon a metal and Perspex easily carried in one hand at the station. Now lost forever. Staff no help and even found it amusing.
Title of Review: Be careful what you bring as luggage”
“Cela fait 3 voyages sur Eurostar ex-Thalys que je me retrouve assis dans un carré familial ( 4 sièges face à face) avec des familles. Sans pouvoir allonger les jambes car il y quelqu’un en face. Au prix des billets c’est inacceptable de ne pas avoir un minimum de confort et d’espace. Pourquoi on ne peut plus choisir son siège? Au moins demandez les préférences des voyageurs. !!”
“Eurostar changed our train time at check in without telling us, resulting in us missing the correct train and then left us (2 adults and 2 children) with no seats and left us sitting on the floor like animals. We had to beg other passengers to at least let our children sit down. And now, after many emails back and forward with the usual generic defensive nonsense, they refuse to refund us or accept any wrongdoing whatsoever "well you made it back didn't you? We fulfilled our service". I would whole heartedly advise people to avoid them at all (extremely expensive) costs!! Shame on you Eurostar!!”
