“4.5 delay on crossing to France and delayed again on return journey. Very poor giving information and I have used service a lot in past pre Covid. Next time I will use the ferry.”
“It never runs on time!
The delays get worse and the communication is shocking - most people will have driven half a day or more to get to the tunnel (& I would guess 99% are in time) but then you have to wait hours with zero facilities and zero info!!!!
It simply ruins the crossing between UK and France - use the ferries”
“I changed my car in the 7 months from when I made the booking and even though it was just a few centimetres longer than the old one these guys charged me £188 to update my booking. Total rip-off and an example of their monopoly power. Very unhappy.👿”
“Yet another awful experience with Eurotunnel. We booked and paid for our crossing several months ago and have since had to change our vehicle (through necessity) from an SUV to a smaller car. Called Eurotunnel today to update the vehicle registration on the booking and they are trying to charge us £147 for the privilege, (having already quoted us £37 last week for the same vehicle!)
Usual rubbish from the rep on the phone "the system is saying it's now £147, nothing we can do" blah, blah...
What a disgraceful attitude Eurotunnel! At a time when people are struggling greatly and the travel industry has had such a difficult few years, you are holding people to ransom over a holiday they've already booked and paid for!
Suffice to say I think you're a disgrace and should be ashamed of yourselves. It seems like we'll have to try to find £147 from somewhere quickly, or not take our children on holiday this year...
No wonder your review score on here is so poor! Thanks Eurotunnel, hope you are proud of yourselves.”
“Covid faschists, enslaving the humanity through their measures limiting your freedom of travel given by constitution. Completely illegal and unlawful what they are doing! Asking for covid pcr tests, vaccines in order for you to travel! Put this company down, prosecute them and put them to jail! Together with their staff!”
“NEVER AGAIN! Normally when I travel I have to change my booking and it costs £6-8. I flew into Paris then had to get my car so didn't know exactly what time I would get to the tunnel, so just arrived. They charged me full price for the one way trip even though I had already paid. NEVER AGAIN!!”
