“The new terms and conditions are a thinly disguised money grab. We arrived 5 minutes late because of an accident near Ashford. Charged £200 for a single to get home to France, even though the “service” was two hours late. We have been using Eurotunnel several times a year since it opened in 1994 and probably won’t in the future. By the way, the new T&Cs are cunningly hidden, a bit like in Hitchhikers Guide, in the basement, behind the sewage pump in the room marked ‘Beware of the leopard’”
“We used Le Shuttle for the first time on our recent holiday AND WE WILL NEVER USE THEM AGAIN.
Delayed for HOURS, information given was repeatedly wrong and regularly changed, different excuses for the delay.
Arrived back in Folkstone so late we couldn't do the drive home and had to sleep in a car park.
Complained online, but not holding our breath for a sensible reply with compensation.
We're going back to the Ferry next year.
I only gave one Star because it's the lowest you can give, THEY DON'T DESERVE ANY STARS.”
“Constantly delay the train to France that we are scheduled for, up to two hours extra in queues. Three trips in six months and the same scenario each time. I think the firm is simply delaying trains that aren't full and packing them so as to save money on trips. It's a pity they resort to this when people choose a time for a train and pay for that time...”
“Appalling disconnects. Turn up buy full price ticket for next train 15.45... told to proceed.... Wait in q untill 15.55 and go to front q to see young man who knew more than the ticket desk 30 mins earlier.... Aha yes young man said, there was "an incident " in France earlier so all trains delayed. Funny that the ticket office didn't know about delay. Looks like we will travel an hour and a half after our ticked time due to chaos management! Disgraceful management or lack of. Thank goodness Le Shuttle don't run airports”
“Terrible new Ts and ace that they will shamelessly throw at you when they don’t have to and could show a loyal customer a goodwill gesture. If they make you 4hrs late you get nothing but if you are 1hr late you pay £200 for a whole new ticket. Never again.”
“They pulled me over to check my car and instead I got my driver side window broken.i have missed my train as well.
Useless and unprofessional management and stuff!”
“Very disappointed, we have return trip booked for July but sadly husband has recently been diagnosed with cancer, rectum removed last week and colostomy bag fitted. Only just now out of hospital, long recovery period ahead. Unable to travel anywhere July and upon speaking to leshuttle yesterday they will not refund. We will be unable to travel before cut off period in December if we rebook which they suggested.. I offered to provide medical docs outlining severity of the medical situation with no luck, they weren’t interested. We won’t be physically able to travel this year sadly. I did feel they were dismissive and feel rather understandably saddened as do the children and we have now lost £320.”
“They changed their t&c's and no longer allow you to arrive upto 2 hrs after your booking.
On certain bookings they will cancell your ticket if you arrive less then 1 hr before your booked departure.
Needles to say that they will delay your booking on occasions but you can't cancell them....
Save yourself agony and take the ferry, cheaper and much more flexible.”
“Totaal gedesorganiseerd en niet voorbereid op vakantiedrukte. Je zou verwachten dat ze weten hoeveel mensen geboekt hebben en hun organisatie daar op afstemmen. Niet dus. Ruim op tijd aangekomen (80 minuten voor voorzien vertrek) en dan nog maar 60 minuten na het voorziene vertrek uur effectief vertrokken. Een echte domper op de vakantiestemming.”
“Unbelievable I was late by 10 mins past the hour grace you are given, because the M25 was shut down and I had to use country lanes which everyone off the M25 was using too. I had to buy a ticket for 190 pounds to be able to get on the next available train, which was late ..... the irony is not lost on me!!! I contacted them and was told basically tough luck. This is an expensive service, with zero consideration. Hello Ferries.”
“Today we had a really poor experience. Over an hour late incredibly slow queues at passport control. I had a urinary tract infection and had no access to a toilet for over an hour and that was really distressing.
What I find incomprehensible is why when we are a B and find ourselves on later trains due to later letters being let in and not sent back. If later letters were made to wait we would have got through much quicker. It's really poor management.”
“New terms and conditions are a joke!
You now need to be checking 1 hour before you cross.
Failure to do so and you will have to buy a £200 day ticket!
New Terms and conditions should be displayed on the website front page and not tucked away after 3 clicks and downloading a PDF file!!!
My less than 24 hour round trip has now cost me £310!!!
Daylight robbery and a not very smart business plan... at least not in the long term!
I will never cross with eurotunell again!”
“Having used the tunnel for over 25 years and hundreds of trips
The terms and conditions have changed
If you turn up late you lose your ticket
and need to pay again on the non booked rate. Arrived 45
Minutes late after an accident on the Brussels ring road delayed my journey
Then was told the 2
Hours either side of booking stopped and if I wanted to travel it would cost me £230, these are proper bandits, I m back on the ferry”
“We have travelled with the Eurotunnel numerous times. We still miss the short saver Euro 64,- roundtrip FRIDAY ex-Calais-Folkstone and SATURDAY ex-Folkstone -Calais ...however making a simple booking on Le Shuttle website is extremely users UNFRIENDLY.”
“Abysmal service. We use the euro shuttle twice a year and we have ALWAYS been on time but have NEVER been allowed onto our scheduled train. Hours of delay, cues in shambles and zero information. Get a grip!”
