“We used this service for the frist time departing from France. We experienced technical issues when booking but were helped out in a very professional manner over the phone. Arriving on site, we were friendly welcomed and helped out. Delays at customs made us miss our scheduled train but without any hassle we were put on the next.
Reading the comments Here, we might have been lucky but honestly it worked out well for us and all staff encounters we had, were stellar.”
“Very satisfied with staff help and assistance. Especially I want to thank to Sam Stewart from Carlisle and staff at customer service desk Lila and lovely gentleman.”
“Looked on line to make a booking, but Internet kept messing up, so phone and spoke to a absolutely lovely lady called Dominique, who was the most helpful customer service person I have ever dealt with,
She talked me though everything and informed me of what was on offer 5☆'s”
“I am so pleased with the service I have just received from a gentleman named Allen.
I had made a stupid mistake when booking a ticket and cancelled the ticket instead of amending it which cost me £97, although I spent 35 mins waiting for some one to answer the call, I finally got through to Allen and what an absolute pleasure it was, he understood my situation and got me sorted out and reactivated my ticket.
Thank you so much Allen and thank you Le Shuttle for employing such a helpful and pleasant person to deal with your customers.
I hope that any problems I may have in the future could be handled by Allen.Brilliant.”
“The UK needs more projects like the Eurotunnel. Quick and easy, no messing around with variable sea conditions, just rock up, roll on and 30 minutes later you're in France.
If only all international travel could be so painfree!”
