“They have basically robbed me of €335. I booked tickets back in November 2022 for the 'Experience with Al Pacino LIVE' to be held in convention centre Dublin. The event was 'postponed' but never got a replacement date. I have been emailing them since August 2024 and they just keep saying that they are aiming to resolve it in a couple of weeks, one year on and still not a cent. There are even Facebook groups and forums dedicated to the nightmare people have had with this event and how they are still waiting on a refund. They are an absolute disgrace of a company. I will never use them again and I would highly recommend to anyone reading this to avoid using their services, trust me, you will regret it.”
“They charge extreme fees to customers and to the promoter - they took 40% of the proceeds last event we had. Terrible customer service-
In addition to the 40% they took out from our collections, they charged the customer 2$ on a $5 ticket. Need to find an alternative for sure.
Terrible customer service - no phone numbers to call -wrote an email and they are short with their answers giving me links to Q&A”
“In February 2020, I paid over £250 for tickets to see a singer in Birmingham and bought my tickets from Eventbrite. The show started at 7pm HOWEVER Eventbrite did not send out tickets to all customers before this show which meant that every single customer had to queue in a line for hours to receive our tickets by hand!! They were very very unorganised and meant that we had to wait in the queue for 3 hours, missing nearly the whole show. The worst bit about this was that when we emailed Eventbrite regarding this and demanded a refund, they replied with this:”
