EBUSA Reviews

Name: EBUSA
Address: 3271 S. Highland Drive, Suite #715, Las Vegas, Nevada
Rating: 3.18

3.2 Rating 77 Reviews

53 %

of reviewers recommend EBUSA

3.2

Based on 77 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone

Visit Website

Phone:

1-646-652-0421

Email:

info@everythingbranded.com

Location:

3271 S. Highland Drive,
Suite #715,
Las Vegas
Nevada
89109

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would NOT Recommend. *Order System Failure *Delivery Date Failure *Printing Failure *Responding To Email Failure *Customer Service Failure *Positive Resolution Failure On May 11th I ordered 250 masks, custom printed that were to take a maximum of 21 days to arrive. The order system was messed up in some way and it took my money, but somehow no order was produced. The expected delivery date was June 2nd according to the account manager for this order. On June 14th I asked where they were. They said they will put a rush on them and I finally received them towards the end of June. I handed a bunch out to friends, family and employees. A few days after I handed them out one of my employees said, hey these are very crooked. I looked at them and they sure were crooked. They were nearly 3/4 of an inch to the right. This may not seem like a big deal, but a mask on your face has a great center point, your nose. It is very noticeable that the masks were crooked when on your face. I planned to sell them on my site, but could not with this major mistake. I contacted the same account manager on 7/2. After sending multiple pictures to prove they were all printed crooked, he said he would contact the supplier (supplier is a Chinese company who prints and ships them to the states). On 7/20 I again contacted him because he dropped the ball again and never got back with me. I was offered a refund, but I needed to send the masks back (many of which I gave away the day I received them). He wanted me to count what was left and return them. At this point I was pretty frustrated and told him I would just live with my order. I had a very poor experience the entire way through this order. Nothing seemed to be right from the beginning. I would never recommend this company for the multiple failures along the way and a poor resolution in the end. I don't normally take the time to review things unless they are very poor or very great. This order fell into the very poor category and they seemed to have little worry about fixing the issue. I am just glad I didn't spend more on this order like some of the other bad reviews I have read. If this would have went well I would have spent many thousands with them over the next few years.”

Helpful Report

Posted 5 years ago

“Customer service is amazing and they are always prepared to help and make sure you are satisfied with your orders! Very fast and diligent with their service! Would recommend!”

Helpful Report

Posted 5 years ago

“We ordered 10,000 branded mugs on January 15, 2020 for a conference starting on April 15. The mugs were NOT delivered till the end of May and nearly all the mugs had our message applied crooked. UNBELIEVABLE! They offered a refund of $2,900 out of a $25,000 order instead of offering a full refund claiming the message was within the 5mm allowance. READ THE FINE PRINT. FYI: The job was outsourced to China. I will NEVER use them again! You shouldn't either!”

Helpful Report

Posted 5 years ago

“We have ordered sanitizer which they guaranteed was in stock and available. This was ordered for front-line first responders. After 6 phone calls two months later, still no product. We have called and was told it "shipped" but no tracking info is available. $2,700 lost.”

Helpful Report

Posted 5 years ago

“Their website said I could get a small plastic zip bag sample for $0.15. I explained that I wanted the bag to show our ladies at our church. We needed the bags for our kids to make Blessing Bags for the homeless. I was told I would have to pay for shipping. I said that was fine and gave them my UPS account number. They charged me a $150.00 to ship me a bag that weighed less than an ounce! Said it was shipped from China. Dishonest company!”

Helpful Report

Posted 5 years ago

“Everything Branded has completely failed to deliver. We placed a $5,000 order with them and the materials were delivered with the logo printed backward. We gave them an opportunity to re-print the order - and they delivered the 2nd order with the logo printed backward! We missed the marketing opportunity completely... and Everything Branded will not refund the money. They have not responded to our last inquiry - it's time to take legal action, and to warn all that their brand is not to be trusted.”

Helpful Report

Posted 5 years ago

“Please don't get scammed by Everything Branded. October 2019, I entered an agreement with this company that they would make patches with my logo and I would receive them before my event November 9th. They assured me that I would have the patches before the event. Of course that was a lie. I spoke with "manage" after "manager" (who all sounded very similar) to no avail. I just got robbed. Unfortunately I didn't see all the negative reviews on this page before I engaged with this company. At all cost, avoid this scam!”

Helpful Report

Posted 6 years ago

“Scam company. They will take your money. Their samples are garbage products nothing like the photos. Eye masks that fit no one, suffocate them and Velcro that yanks your hair out. Customer service sucks. Money takes 30 days to come back to your account! Small businesses need not apply.”

Helpful Report

Posted 6 years ago

“Do not trust this company with your business if you are on a deadline and expect professionalism and prompt communication. I placed an order that I needed by 10/2/2019 after confirming several times with an Everything Branded representative both over the phone and via email that the deadline could be met. Never received a shipping confirmation or any further communication from them after I paid their invoice of almost $700. Also never received the package until over a week later! I was 80% sure I had been scammed as I waited for over a week. I called the guy I ordered from and he said there was a holiday in China and of course blamed everything on the Chinese without taking any real responsibility. Then, I gave the company negative reviews on all of the sites I had been asked to review them on when I'd placed my order. Only after leaving negative reviews did I seem to actually get anywhere with the company. Key words being "seem to." A customer service rep. called me and said he would give me a discount, but only after my products arrived. At this time, I had no idea when they would arrive, but I was a little less certain that I had been scammed. The products arrived and appeared at first inspection to be in good condition, but the problem remained that I had ordered them based on assurances that they would be here by the date I needed them because they were for a festival that was already over by the time they arrived. Now the customer service rep will not return my calls and, as I said above, is perpetually away from his desk or out of the office. So yeah, if you don't care about getting your product on time or the company actually doing what they say they will, by all means, order away.”

Helpful Report

Posted 6 years ago

“A major issue with my order, my original salesperson Lakisha left the company shortly after taking my order. Kevin my new sales rep said they would take care of it, but he changed his tune the next day when I followed up with him. If you use this company make absolutely sure you have everything in writing. Also, check your samples to make sure they sent you exactly what you think you are ordering. They seem to have very high turnover within the company. My best advice, choose another vendor. Too many out there to use a company that doesn't stand behind their mistake.”

Helpful Report

Posted 6 years ago

“Very disappointed in the lack of… Very disappointed in the lack of communication when things go wrong. I ordered safety vests with a logo to the cost of $900. They arrived and the logo was completely the wrong color rendering the vests unusable. We have various products with the same logo and all previous supply’s were correct. They order from China so maybe this was all lost in translation? Also received the invoice from the Chinese warehouse for $400 - nice profit margin team! Your attempt to make this right has been very disappointing, I am still waiting for my return phone calls and reply to emails.. come on Josh, I expected so much better :(”

Helpful Report

Posted 6 years ago

“I ordered an item that was discontinued and they still held on to my money for two months and pending still. They keep giving me the run around telling me they will have their financial department contact me, or that a manager will contact me, no contact.”

Helpful Report

Posted 6 years ago

“DO NOT USE THIS COMPANY!!! The visual that I approved looked NOTHING like what I received. When I called to ask for the issue to be fixed or my money refunded, they avoided the situation. When I finally got someone on the phone after 11 days of them avoiding me, they told me there was nothing that they could do and my money would not be refunded nor would I be receiving a replacement product because "they could not guarantee the color." If they could not guarantee the correct color of a product, why are they having customers "approve a visual" of a product that they THINK they are getting only to receive the product and see that it looks NOTHING like what they sent in the visual. They use different factories and they are not able to see the product before it's produces & shipped out to customers. With their lack of customer service skills, not caring if the product is correct or not (they only care when they receive your credit card information), and then not correcting the problem when they know they messed up....I WOULD NOT DO BUSINESS WITH THIS BRAND/COMPANY!!”

Helpful Report

Posted 6 years ago

“I ordered 75 plain stock (not customized) products from EverythingBranded.com. My order total was $399, $342 for the products and $57 for shipping. I was also charged an International Processing Fee of $7.98 by my bank as I was unaware and never told beforehand that the payment I made over the phone was being processed in the United Kingdom. When I received my order I realized that based on their size they wouldn't work for what I needed them for. I did not open any of the items. I immediately emailed my rep, Jenny, to let her know. Her Floor Manager called me a couple of days later to let me know that they will not allow me to return the items but instead offered me a 20% discount on my next purchase with them. Their website clearly states that you can return and get a refund on non-customized orders. I told him that was not acceptable. He then told me that they could process the return but there is a Restocking and Return Shipping Fee of $170. Their website does not mention this fee at all on the Returns page. It does state that if there are no defects the buyer has to pay the return shipping. I was completely fine with that and told them that I would pay to return the items but I would not pay $170 to do so. He told me the manufacturer charges the fee. I did not purchase these items from their manufacturer. I paid EverythingBranded.com for these items. If their manufacturer wants to charge them fees for returns then they should pay for them. I was also told that they do not hold or carry any items in stock themselves. They do not have any warehouses. All of their items are made and stored by their manufacturers. This is why I cannot ship the items back to EverythingBranded. I offered to pay for the return shipping and all I wanted was a refund of $342 for the products I paid for. They told me that I could either get 20% off my next order or ship the items back and receive $229 back after their $170 Restocking and Return Shipping Fee. I said no and I have a filed a complaint with the BBB.”

Helpful Report

Posted 6 years ago

“Tom Pickworth worked with us to meet our budget, select quality items and delivered early! He was first class in every way. Communication and execution and also very personable! Highly recommend Everything Branded because of Tom!”

Helpful Report

Posted 6 years ago

“HORRIBLE COMPANY! I do not recommend save your time!”

Helpful Report

Posted 7 years ago

“Too much back and forth to try and get everything right. We had to point out design critiques that should have been obvious for a graphic design and branding company. Ordered navy blue and gray magnets and received violet and gray magnets. Company would not refund and only offered us a small discount to keep the incorrect magnets because the error was "within their color variance."”

Helpful Report

Posted 7 years ago

“I wanted to say thank you for helping me with my order. I also appreciate the follow up with the project so that our deadline was met. Thank you again for your help and we will definitely utilize your services again”

Helpful Report

Posted 7 years ago

“Kieran Watson, a staff of the company did ensure my order delivered to my on agreed date”

Helpful Report

Posted 7 years ago

“I was tasked with producing branded, custom tomato shaped USBs for a large partnership summit meeting in less than 3 weeks, and wasn't sure it could be done. Kyan was so quick to respond to my inquiry online with a phone call, and ensured me same day that his manufacturer overseas could get the job done in time. He was very attentive throughout the design and order process, and when the USBs arrived I was SO HAPPY with the quality of the print and production. I will definitely be using Everything Branded's services again! Thanks!”

Helpful Report

Posted 7 years ago

Hi Caitlin, we are pleased to hear that Kyan responded very quick and that you are very happy with the outcome of the product. We would love to see you again in the future, many thanks for the review!

Posted 7 years ago

EBUSA is rated 3.2 based on 77 reviews