“Garbage customer service. They sent me the wrong thing and I've been arguing with them for 2 months trying to get my money back. No phone service and they hardly reply to emails.”
“The worst case I've ever had. First, Rhinoshield do not have a warranty on your device if it broke when using there products. So, The case is very slippy and If your phone drop about 4 feets from the ground, it crack for sure. An expensive case with suprising custom fees at the delivery and no warranty at all. Now the backplate of my iPhone a broken and ''I'' need to pay for repair.”
“I've purchased two protectors a month ago and on the site it was stated 10 to 20 business days.
I've messaged them countless times, they never came back to me with information regarding my order.
Now they reshiped the order with express delivery.
I quote "I hope you receive your package this time around" end of quote.
However, after receiving the order A) it was damaged - so much of 3x gorilla glass protection.
B) Smudges
C) the package had all my contact information - so far you're doing great rhinoshield, even not following the GDPR law..
I will strongly reconsider ordering from their site in the future..”
“Dear future costumer,
Im not entirely sure what possesed people to sell these cases for this price, but this has been the worst phone case I have ever tried in my entire life.
Let’s start with the screen protector. This wil take you approximately 2 years to apply. I watched the video’s. I even reas the instructions. I did all the things it said I have to do. I hate it, so much. It’ll leave you with more bubbles than bubble wrap. Actually, you’re better off using bubble wrap as a screen protector!
Moving on to the case itself. Imagine ikea started producing phone cases, but make the quality precisely thirteen times worse. I picked the number thirteen, because this sale has been a huge accident. Somehow you gotta DIY the whole phonecase. I would rather reassembled the entire eiffel tower than go through this process again. The case itself is a perfect resemblance of a brick; it’s ugly, it’s heavy, could possibly be used as a weapon? The only thing that’s missing are 4 wheels because it’s about the size of an American SUV. The whole thing actually took me 45 minutes to assemble and Im at the point where I’d prefer to buy a new phone and never look in the direction of this abomination again.
This is the first review I’ve ever written purely because I hate this product so much. You’re at be better off donating money to charity instead of buying anything from Rhinshield because at least that’ll make you feel like a good person, instead of an idiot who fell for a stupid marketing video.”
“Do not buy from this company!! Terrible customer service, took my money mid December, no delivery and no refund despite my multiple email requests for help and information and money back.
Still waiting for my phone case very unhappy, can’t get anything from them !”
“Just so happen to drop my phone next day after I got the case. It was like a 3 foot drop and case got really beat up and cracked my screen. I waited a while too for shipping. I highly DO NOT recommend.”
“Don't buy! Their phone case is no better protection than any other phone case! My phone fell down from a super low bed and the screen cracked with their phone case on!”
“Do not expect to be able to return this phone case if you're unhappy with it. I've been reaching out to costumer service for the last week to trying to return this phone case. I would highly recommend you buy from a different company. This company makes you go through an entire application process for returns and even then they will not get back to you to address you return. The biggest waste of money.”
“If I could give less then one star I would their customer service has been awful I contacted them about 3 weeks ago about an order that never arrived I did not hear back from them and had to go through PayPal before they would contact me. All I was asking for was a refund as I had to get a different case as I did not receive my order which was a present for my brother. All I have heard from them is well the courier says its delivered and we cant do a refund. This has been the worst customer service experience of my life and at this point I'm almost ready to let this company steal my 40 euro.”
“Rhinoshield is dishonest about their products. I ordered a Impact Screen Protector from them and the screen protector is $30 and is literally a film. They make it seem like it is a tough screen protector but no film is going to be "Hammer Impact Tough." On top of all that the protector is not compatible with putting on a case otherwise it will pull up the protector. In addition, their instructions are unclear for the installation and their customer service is horrible. They contacted me instantly when trying to replace the product but if you want your money back then good luck they won't respond. I do not recommend his product or the company.”
“Extremely sketchy. I ordered a case and screen protector about a week ago. And i got an email today saying they need a picture of my Passport. my freaking PASSPORT. WTF. Why do i need to give you that. i spent like 90 dollars and they are not replying to my emails and not giving my money back. Absolutely disgusting! 100% do not recommend unless you like getting scammed.”
“DO NOT ORDER FROM THIS COMPANY.
I DID NOT GET MY CASE AND BROKE MY PHONE.
ABSOLUTELY RIDICULOUSLY EXPENSIVE AND YOU WILL NEVER SEE YOUR ITEMS.
IM STILL WAITING FOR MY ITEMS TO ARRIVE”
“If you’re in a rush do not order from them, it’s been 4 weeks and I still haven’t received my order. Standard shipping is not cheap either, £10 unless you spend more than $40, and it’s slow with unreliable tracking (I haven’t had any tracking updates for 3 weeks). When ordering the say it takes between 8-15 working days, but once you have an issue and read the FAQ section they tell you that delays are to be expected and the tracking is not reliable and your package may get lost. The only other option is spending £20 for FedEx delivery. It’s honestly baffling that the only options they offer are those. I guess having warehouses and factories in Taiwan is cheaper, but that they’d dare to charge £10 for this kind of service is unbelievable. For reference, I ordered from aliexpress days after ordering from rhinoshield, didn’t pay for shipping, and the order got here over a week ago. It’s shockingly bad. In the meantime, I’ve had to order a different case and screen protector because it’s taking so damn long.”
“I ordered the rhino shield mod nx case and i took 2 weeks longer that expected to arrive. When it arrived i thought it was a good case but to my Surprise the back plate broke after me trying to follow the video on how to take the case off your phone witch is very hard to do. I am very disappointed with my purchase!”
“I've had and used Rhino shield on two previous devices over the past 4 years, both times being simple and easy to install.
However, this time round the instructions and video show one product but the supplied goods do not fit the same.
The guard layer has 2 protective layers on each side, not 2 and 1 as the instructions show.
Whilst attempting to fit the guard onto the screen, I realised that although I had removed films 1 & 2 from the guard and that film 3 should be on the shield still, it in fact had a fourth layer on the side of side 1 which was still on the shield. So as I removed layer 3 and continued to press down onto the product to get any air bubbles out, all I found was the guard was not adhering to the screen properly.
I think this layer is meant to peel off with layer 1, but being made of a different material and being stuck more so to the guard than the film it peel off.
Due to this, I had to fit the guard to the screen with no tabs or anti lint layer on the guard.
The screen is covered in air bubbles from dirt/lint getting onto the guard whilst faffing around with the layers.
ALSO, the pull tabs designed onto the rhino guard to ease installation are permanently apart of the shield.
I had to cut them off from both top and bottom to dispose of them.
This is after the guard has gone on though, so you have to repeat the process of pushing air bubbles out afterwards.
I am genuinely sorry to say I won't be purchasing Rhino Shield again, which is a shame as I know from first hand experience how good there product is at protecting your screen.
Attempted to fit to Galaxy S10e.”
“Incredibly slow shipping. I've waited two weeks so far. Not ideal when you're waiting for a case and cover for a brand new phone that will likely be damaged before I even get the chance to put the case on.”
“The case takes ages to come and there was no help for staff after they have taken your money, it still hasn’t came and is well over the guarantied date”
