Exotic-Pets.co.uk Reviews

Name: Exotic-Pets.co.uk
Address: Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,, Derbyshire
Rating: 4.69

4.7 Rating 1,831 Reviews

93 %

of reviewers recommend Exotic-Pets.co.uk

Company Reviews

Questions

Metrics

4.7

Based on 1,831 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01246 568390

Email:

support@exotic-pets.co.uk

Location:

Bagthorpe Farm, Hollins,Old Brampton, Chesterfield,
Derbyshire
S42 7JH

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Exotic-Pets.co.uk 5 star review on 4th September 2025

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'd give 0 if could, failed to deliver then said they have a picture of the household for proof but didn't send any image to confirm their claim”

Helpful Report

Posted 5 years ago

Hi Liam, As you know, I did call you to discuss this in more detail. Although the conversation was ended before I established any details, I'm assuming this review was left in error? No issues have ever been reported to us regarding your order. If you'd like us to speak to us, please call anytime during our working hours on 01246 568390 and we will gladly assist you. Best regards Chris

Posted 5 years ago

“Purchased a pacman frog it is lovely and healthy and the service I received was excellent also the delivery man will call to let u no what time the next morning he will be delivering your new pet”

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Posted 5 years ago

“Hello I am very happy 😁 with my new snake 🐍. He is bitter and fitting but I love 💕 him.”

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Posted 5 years ago

“amazing service and quick delivery, they care a lot about the inverts and reptiles/amphibians that they ship , making sure they are warm and comfortable”

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Posted 5 years ago

“I buy live food & am always happy with what I receive. Always well packed, everything is alive & delivery is fast.”

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Posted 5 years ago

“Essentially amazon for pets. Always has high quality essentials for sale at a reasonable price. I just wish they could get more oddity inverts in from time to time.”

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Posted 5 years ago

“This morning received my Bosc Monitor, looking very healthy, and is very active, already checking out his new surroundings/home. Delivery within the time stated on the night before. The ongoing support I’ve received from Exotic Pets really has been excellent, from advice for my Bosc, to all the equipment I needed. It’s a great big thumbs up from me. Thank you so much.”

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Posted 5 years ago

“Very happy with my order. Everything arrived fresh”

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Posted 5 years ago

“All arrived on the due date, customer service was brilliant”

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Posted 5 years ago

“Both insects (female Madagascar hissing cockroaches) arrived alive and healthy :) Fast delivery and secure packaging”

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Posted 5 years ago

“Really good service. But although they sent me the wrong order. When i told them the mistake they made, they soon rectified the order and they were fast at amending the order. 4 🌟”

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Posted 5 years ago

“Very quick delivery, all items arrived well packaged”

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Posted 5 years ago

“Very good service, excellent products, just as described”

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Posted 5 years ago

“took a while but did order over christmas so understandable good one it came💓”

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Posted 5 years ago

Hi Mia, Apologies the order took a bit longer to reach you, as you stated, unfortunately over the festive period sometimes orders can take a little longer to reach customers. I'm sure your next order will be much quicker. Best regards Chris

Posted 5 years ago

“Excellent service, quick delivery and brilliant quality of product for my little chameleon, would definitely recommend using this site. ;)”

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Posted 5 years ago

“Very happy with all my purchases from exotic pets, they have everything I need & more at great prices. Quick delivery & quality items. Definitely recommend !!”

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Posted 5 years ago

“Excellent service. Very healthy little sling :)”

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Posted 5 years ago

“All occupants were alive&well. Bigger than I expected them to be but that's o.k also. I always find you guy's fulfil my expectations. Thankyou”

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Posted 5 years ago

“The only problem was the delivery time. Took 2 weeks to get it.”

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Posted 5 years ago

“Fantastic service and very easy to deal with as a first time buyer”

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Posted 5 years ago

Exotic-Pets.co.uk is rated 4.7 based on 1,831 reviews